Customer Service Sales

JONATHAN SKRITZER

**** ******* **

Moorpark, Ca *3021

HOME 805-***-**** Cell (310) 963- 4076

*.*******@*****.***

• Able to establish customer trust through product knowledge, professional service and ethical

practices

• Hard working detail oriented, resourceful, and reliable person.

• Persistent, always willing to go the extra mile

• Ability to juggle multiple projects

• Experience working in high volume fast paced environments.

• Experience in marketing and sales

EMPLOYMENT:

June 2012 July 2014 Teamtire, I currently do all hiring, payroll, inventory, inside and outside sales. My major job is to make

sure the store is ran perfect and that it turns a profit every month. Customer service is the number one prirority when being the

general manager. Making sure all accounts are paid on time and that all fleet accounts are happy with our pricing and service.

Outside marketing to have new clients join our tire family.

Nov 2009-June 2012 Sales Manager Solaris trading corp, hire and train positive, enthusiastic

employees, ensuring excellent customer service. Develop and assign tasks appropriately to

ensure the site is clean, adequately stocked, organized and well kept based on Tire Pros

standards. Maintain a professional and supportive image among subordinates and supervisor.

Schedule employees within Tire Pros guidelines to maximize customer service and maintain site

image. Implement non-discriminatory related management skills while hiring, counseling,

motivating, and separating employees. Develop positive and professional relationships with all

suppliers. Promote excellent service and resolve customer complaints in a timely, professional

manner. Promote and ensure a safe, positive public image within the neighboring community.

Evaluate and develop specific action plans to address the needs of the site in order to reach

desired objectives. Analyze daily sales and expense information and take appropriate action to

maximize sales and net profit. Budget and forecast, as well as understand and manage

merchandise margins. Safeguard and account for all money received and disbursed.

May 2001 Oct 2009: General Manager Ampac Tire Company

Management :Responsible for managing staff to include; supervision, counseling, performance

standards and review, discipline, and employee training and development

Business Development:

Identify potential customers. Take a leadership role in developing new accounts which I

personally brought in numerous new accounts and the company grew 40 % since my arrival.

Support sales efforts. Meetings with Company Executives and training their staff and stores on

how to maintain our machines and ways to advertise by product placement.

Oct 1998 May 2001: Federal Express Courier: Operate company vehicles and provide

courteous and efficient delivery and pick up of packages, check shipments for conformance to

FedEx features of service, provide coverage for all assigned routes within the station’s service

area and provide related customer service functions. Responsible for getting new accounts and

selling the FEDEX service’s the company has to offer.

Courier Trainer: Training of new employee’s on-road. Teaching new employees the FEDEX

purple promise. Giving feedback to managers on new employees

Feb 1992 Oct 1998 Ultimate Auto: Office Manager/Sales Associate

Account management responsibilities include personal inventory management, uploading

management and client recruiting through cold calls, mailers, and e-mails. Data entry, organize

and prioritize all projects. Customer service, Credit checks, Meet and negotiate with vendor to

maintain best possible pricing. Driving customers to various locations to look at vehicles.

Jonathan Kritzer

4238 Canario ct

Moorpark, Ca 93021

HOME 805-***-**** Cell (310) 963- 4076

*.*******@*****.***

EDUCATION

• Granada Hills High School (1986-1988) Diploma

• College of the Canyons (1988-1991 A.A. Degree

• Cal State University Northridge (1991-1993)B.S.Degree

SKILLS

• Windows, MS Word, Excel, Internet, Customer Service, Phone Usage,

INTREST

• 12 years of volunteer work with the Ronald Mc Donald house in Los Angeles(2000-2012)

• Coach for high school girl’s basketball team .Chatsworth High School(1994-1998) Van Nuys

girl’s basketball team(2007-2008)

• Volunteer at Mason Park and Recreation Center(1988-2000)

Professional references upon request

Contact this candidate