Service Manager
Resume:
Andrew R Anderson
515-***-**** cell
***************@***.***
Summary
Over 25 years of automotive experience with increasing responsibilities throughout my career. I am looking to
join a growing organization that is searching for a talented charismatic leader that can significantly add to the
organizations goals and objectives. I have been very successful in growing fixed operations gross profit along with
raising CSI levels to award winning levels.
Objective
I am looking for a long term career path where I can thrive and put my expertise and experience to work
achieving company goals and objectives.
Work Experience
July 28th 2013 to Present- Zimmerman BMW, Ford, Hyundai, Mitsubishi- Service Director
• Managed day to day operations of a multi- line dealerships Service Department
• Responsible for Recruiting, Hiring, Training and supervising
• Responsible for growing and maintaining CSI levels by manufacturer to ensure they are above group
average in every category.
• Manage a staff of 1 Service Manager 4 Service Advisors, 3 BDC personnel, 3 cashi ers, Detailers and
over 21 Technicians
• Responsible for forecasting, achieving and maintaining departmental budgets and projections.
May 2012 – July 2013 Lexus of the Quad Cities- Service Director
• Managed day to day operations
• Responsi ble for recruiting, Hiring, Tra ining of the entire dealerships Service Department
• Responsible for growing and maintaining CSI levels for Lexus (Achieving the coveted Lexus
Presidents club Award)
• Managed a staff of 3 Advi sors, 3 Detailers, 3 Cashier personnel and 12 technicians
• Responsible for departmental forecasti ng weekly, monthly, and yearly .
• Responsible for attaining and exceeding forecast and departmental profit and
expense
February 2010- May 2012 Kimberly BMW -Service Director
• Managed day to day operations of the Se rvice Depart ment
• Responsible for recruiting,hiring and training of all service department employees
• R esponsibl e for growing and maintaining CSI levels for BMW (not one month went by that we did not
ach ie v e above our area) Achieving the coveted Presidents club award based not only on CSI but Service and Sales
Growth as well.
• Managed a staff of 2 Advisors, 2 Detailers, 2 Shop Porters, and 5 Techs.
• Responsible for departmental forecasting
• R esponsible for Service Department Gross Profit. I doubled service depart ment gross profit.
• Achieved Center of Excellence Award in CSI
December 2008 – February 2010 Lithia Audi, Volkswagen of Des Moines- Assistant Service manager
• Wrote Service for the Audi and VW Franchises
• Achieved superior CSI
• Managed a team of 5 Technicians
• Exceeded expectati ons on every level includ ing gross profit, and CSI
J une 2008 – December 2008 Clemons Toyota, Ford of Ottumwa – Service Manager
• Managed day to day business of the Service Department
• Moved entire business and equipment from old dealership to new dealership.
• Achieved above group CSI for both Manufacturers and also improved gross profit by over 25%
December 2004 -May 2008 B M W, Mercedes Benz, Land Rover of Des Moines- Asst. Service Manager
• Started out writing service for BMW then was moved to Mercedes Benz after a few months then the
General Manager asked me to become the assistant Service manager to the Service Director .
• Responsible for recruiting, hiring and training all MB employees - BDC staff, Cashiers,
Advisors, and 1 0 Technicians
• Responsible for maintaini ng and improving CSI levels in both Mercedes Benz a nd Land Rover.
• Consistently exceeded monthly quotas for CSI and profitability.
As needed I filled in for the Service Director when he was away or on vacation seamlessly taking over those
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dut ies as to not affect the customer and or employee experience .
• We achieved the coveted Center of E xcellence award every year for Mercedes Benz
April 1988 – May 2004 Anderson Auto Service – Owner/ Operator
• Owned and operated an independent repair facility
• Managed every aspect of running your own business from accounts payable, billing, payroll, parts inventory
management personnel management and of course people management.
• Successfully operated a profitable business for over 16 years.
Education
Johnston Senior High – Graduated
Des Moines Area Community College – automotive repair and shop management certificates.
Iowa State University -Business Administration- Adult education classes without diploma.
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