Andrew R Anderson

**** ***** **** ** *** SE

515-***-**** cell

acfjil@r.postjobfree.com

Summary

Over 25 years of automotive experience with increasing responsibilities throughout my career. I am looking to

join a growing organization that is searching for a talented charismatic leader that can significantly add to the

organizations goals and objectives. I have been very successful in growing fixed operations gross profit along with

raising CSI levels to award winning levels.

Objective

I am looking for a long term career path where I can thrive and put my expertise and experience to work

achieving company goals and objectives.

Work Experience

July 28th 2013 to Present- Zimmerman BMW, Ford, Hyundai, Mitsubishi- Service Director

• Managed day to day operations of a multi- line dealerships Service Department

• Responsible for Recruiting, Hiring, Training and supervising

• Responsible for growing and maintaining CSI levels by manufacturer to ensure they are above group

average in every category.

• Manage a staff of 1 Service Manager 4 Service Advisors, 3 BDC personnel, 3 cashi ers, Detailers and

over 21 Technicians

• Responsible for forecasting, achieving and maintaining departmental budgets and projections.

May 2012 – July 2013 Lexus of the Quad Cities- Service Director

• Managed day to day operations

• Responsi ble for recruiting, Hiring, Tra ining of the entire dealerships Service Department

• Responsible for growing and maintaining CSI levels for Lexus (Achieving the coveted Lexus

Presidents club Award)

• Managed a staff of 3 Advi sors, 3 Detailers, 3 Cashier personnel and 12 technicians

• Responsible for departmental forecasti ng weekly, monthly, and yearly .

• Responsible for attaining and exceeding forecast and departmental profit and

expense

February 2010- May 2012 Kimberly BMW -Service Director

• Managed day to day operations of the Se rvice Depart ment

• Responsible for recruiting,hiring and training of all service department employees

• R esponsibl e for growing and maintaining CSI levels for BMW (not one month went by that we did not

ach ie v e above our area) Achieving the coveted Presidents club award based not only on CSI but Service and Sales

Growth as well.

• Managed a staff of 2 Advisors, 2 Detailers, 2 Shop Porters, and 5 Techs.

• Responsible for departmental forecasting

• R esponsible for Service Department Gross Profit. I doubled service depart ment gross profit.

• Achieved Center of Excellence Award in CSI

December 2008 – February 2010 Lithia Audi, Volkswagen of Des Moines- Assistant Service manager

• Wrote Service for the Audi and VW Franchises

• Achieved superior CSI

• Managed a team of 5 Technicians

• Exceeded expectati ons on every level includ ing gross profit, and CSI

J une 2008 – December 2008 Clemons Toyota, Ford of Ottumwa – Service Manager

• Managed day to day business of the Service Department

• Moved entire business and equipment from old dealership to new dealership.

• Achieved above group CSI for both Manufacturers and also improved gross profit by over 25%

December 2004 -May 2008 B M W, Mercedes Benz, Land Rover of Des Moines- Asst. Service Manager

• Started out writing service for BMW then was moved to Mercedes Benz after a few months then the

General Manager asked me to become the assistant Service manager to the Service Director .

• Responsible for recruiting, hiring and training all MB employees - BDC staff, Cashiers,

Advisors, and 1 0 Technicians

• Responsible for maintaini ng and improving CSI levels in both Mercedes Benz a nd Land Rover.

• Consistently exceeded monthly quotas for CSI and profitability.

As needed I filled in for the Service Director when he was away or on vacation seamlessly taking over those

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dut ies as to not affect the customer and or employee experience .

• We achieved the coveted Center of E xcellence award every year for Mercedes Benz

April 1988 – May 2004 Anderson Auto Service – Owner/ Operator

• Owned and operated an independent repair facility

• Managed every aspect of running your own business from accounts payable, billing, payroll, parts inventory

management personnel management and of course people management.

• Successfully operated a profitable business for over 16 years.

Education

Johnston Senior High – Graduated

Des Moines Area Community College – automotive repair and shop management certificates.

Iowa State University -Business Administration- Adult education classes without diploma.

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