Customer Service Sales

Karla Evans

**** *** * ***** - ***********, GA **534

**********@*******.*** - 573-***-****

WORK EXPERIENCE

AGM

Advance Auto Parts - Gainesville, GA - March 2014 to Present

Responsibilities

Oversee daily operations, Customer service, Inventory control, Supervise up to 10 employees

Accomplishments

100% AST complete

Skills Used

Microsoft excel, APAL, ignite, automotive knowledge

Store Developer/Manager

Fred's Incorporated - Memphis, TN - February 2006 to March 2014

Responsibilities

Oversee opening/closing/remodeling of stores, Inventory control, Train/coach employees, manage P&L,

Customer service

Accomplishments

Store growth by a volume, Reduction of shrinkage

Skills Used

Microsoft excel

Store Manager

Music Land Group - Minneapolis, MN - September 2002 to January 2006

Quality Control Inspector/Statistical Process Control

Plastene Supply - Portageville, MO - July 1994 to May 2001

EDUCATION

High School Diploma

Risco High School - Risco, MO

ADDITIONAL INFORMATION

QUALIFICATIONS

• Supervisor

• Recruit/Train

• Customer Service

• Inventory Control

• Reports

• Computer Software

• Sales

• Promotions, Merchandising/Planograms

• Inspector

PROFESSIONAL SKILLS & ABILITIES

Supervisory and Management

• Supervised 35-40 employees on daily basis

• Scheduled, trained, hired and completed performance evaluations of employees

• Cooperated in the planning, development, and opening of new stores

• Developed good rapport in work environment that built teamwork

• Performed all aspects of setting up new stores and setting up management and staff

• Managed work schedules and assignments for staff

• Plan and directed activities related to sales promotions and coordinated with other departments

Sales & Customer Assurance

• Excellent communication skills both verbal and written

• Prepared sales reports, wrote purchase orders and conducted regular inventories

• Reviewed budgets, profits and loss reports

• Confronted dissatisfied customers, settle with positive resolution

Inventory & General

• Performed sales floor work, stocked shelves and took inventory

• Assembled fixtures, shelving and merchandise

• Processed freight incoming and outgoing

• Quality assurance working in factory setting

• Read and interpreted blueprints according to protocol and specifications

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