Customer Service Representative
Resume:
Julia Ann Vasquez
San Antonio, Texas 78222
*****.*********@*****.***
Education
Gary Job Corps, San Marcos, TX August 1989 – April 1992
Certificate of completion in Business/ Clerical studies
Highland High School, San Antonio, TX August 1985 – May 1989
Work Experience
Wells Fargo N.A., San Antonio, TX
Telephone Banker December 2012 – January 2014
• Resolved customer concerns over the phone
• Offered products that meet customers’ ongoing financial needs
• Cared deeply about providing exceptional customer service
• Enjoyed making a positive first impression to all customers
• Thought critically, solve problems, and develop customer relationships
• Used my knowledge of banking product to expand customer relationships through consultative sales
• Handled incoming calls from Wells Fargo’s customers
• Promoted Wells Fargo products and services to better meet the banking needs of customers
• Solved complex problems with multiple software programs
• Thrived in meeting goals and ensuring top-notch customer service
Citi-Temp, San Antonio, TX
Customer Service Representative February 2012- May 2012
• Assisted customers with their needs and built great relationships.
• Provided excellent customer service in an effort to uncover the financial necessities of all account owners
• Researched account histories in an effort to provide efficient and up to date data to the account owner
• Resolved all service related concerns within the customer’s inquiry.
• Utilized problem solving skills in an effort to uncover customer needs
Conn’s Inc., San Antonio, TX
Collection Representative November 2010- November 2011
• Assisted in collecting high/low balance accounts that were more than 15-60 days past due.
• Received outbound and inbound calls totaling up to 35 calls per hour and 270 calls on a daily basis
• Worked on a DOS Operated-Queue system, AS400 Outbound Dialer System, NOBEL Inbound/Outbound
Dialer System.
• Probed answering parties for Skip tracing purposes with efforts to meet daily and monthly goals
• Collecting payments over the phone via check or credit cards
• Verify all account information for accuracy
• Conflict resolution representative
Qwest Communication Corporation, Midvale, UT
Customer Service Assistant February 2000 – August 2010
• Provided Excellent Customer Service.
• Processing local, long-distance, and international calls.
• Interacted with customers to provide information in response to inquiries
• Responded to customer calls for directory assistance
• Provided accurate and prompt information to account owner
• Offered the sale of products and services available
Professional References
Peggy Otero
UNM Hospital Pre-Registration Clerk
409 Cromwell Ave SW
Albuquerque, New Mexico 87102
Jose Arevalo
SSA Tele-Service Representative
PO Box 35642
Albuquerque, New Mexico 87176
*******@*****.***
Norma Martinez
WellsFargo Online Representative
8011 Riata Avenue
San Antonio, Texas 78227
*******@****.**.***
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