Customer Service Data Entry

Location:

Posted:

August 22, 2014

ANASTACIO MOLINA

Winnetka, CA 91306 *****.******@*****.***

Manufacturing Professional with more than seven years of experience in

repair service

and support with recognized strengths in account maintenance,

problem-solving and implementing operational improvements

CORE COMPETENCIES

o Possess solid computer skills, including Expandable, Oracle, Omnify

and Minx ERP systems, Microsoft Excel, Word, Access, and Outlook

o Demonstrated ability to supervise and motivate repair service

employees

o Participated in conducting audits for ISO 9001 as well as for 5S

o Works well in extremely fast-paced environments, as well as motivating

and supervising staff to maximize productivity and improve company's

profitability

o Committed to quality excellence, works well as a part of team as well

as independently

o Rewarded "Outstanding Employee" award within department

EMPLOYMENT HISTORY

MRV OCS Chatsworth, CA 1997 - 1/2014

Repair Depot Manager (2010-2014)

. Responsible for repairing returned RMA products within an established

timeframe

. Inputted RMA data entry into the ERP system

. Solved customer challenges quickly and effectively

. Maintained weekly repair records, constantly seeking new ways to improve

customer service

. Delivered high performance, reliability, and value to the end customer

. Compiled and distributed a weekly performance report

RMA Administrator (2003-2010)

. Responsible for RMA data entry into the ERP system

. Repaired returned RMA products within the timeframe established

QC Inspector (1997-2003)

. Responsible for making sure every part that requires inspections meets

the specification according to industry standard (IPC-A-610) or to

drawing definitions before moving them to stock room

EDUCATION

Electronics AC and DC, West Valley Occupational Center, Woodland Hills,

CA 2014

Graduated from Zane Grey High School, Reseda, CA