Customer Service Sales

JAMES M. HILL

*** **** **** ******, *** *D, New York, NY 10021 917-***-****

*****.*******.****@*****.***

EXPERIENCE: Ritz-Carlton, New York, Battery Park New York, NY

Host, 2 West Restaurant August 2006 – February 2014*

• Five-Star nominee

• Distribute nightly reservation names and tables to kitchen and restaurant staff

• Coordinate table numbers with nightly reservation request

• Communicate guest requests to the concierge and front desk staff

• Supervise the set-up and closing for dinner

• Assist the Manager of 2 West with planning of large groups

• Respond to customer complaints and ensure guest leaves hotel satisfied with dining experience

•Acted as Shift Manager for the Restaurant in absence of management

1. Responsible for in-room dining and restaurant guest experience

2. Assist servers with any special guest requests, Engage other divisions of the hotel as needed

3. Monitor in-room dining telephone sales agents to ensure quality of service

4. Approve all Food and Beverage complimentary items extended throughout the evening

5. After closing, run server reports and ensure the servers have set the tables and restocked

service items

Ritz-Carlton, New York, Central Park N ew York, NY

Intern, Human Resources September 2005 – January 2006

• Responsible for consolidating interview scorecards for potential employees

• Assisted with administrative office work

Ritz-Carlton, New York, Central Park N ew York, NY

Intern, Food and Beverage May 2005 – August 2005

• Shadowed Director of Food and Beverage and assisted with any special requests from guests

• Assisted Stewards and managed breakdown for “in-room dining”

• Responsible for tracking the response time of restaurant employees to improve customer satisfaction

• Assisted telephone sales agents to coordinate “in-room dining” requests

EDUCATION: Boston University Boston, MA

Bachelor of Science Degree in Hospitality Administration September 2003 – May 2006

Hospitality coursework:

• Marketing • Advanced Marketing

• Technology for Hospitality • A ccounting

• Macro and Micro Economics • Fundamentals of Food Service

• Hospitality Law • Tourism Management

• Advertising • Food and Beverage Management

• Hospitality Ethics • Finance

Marymount Manhattan College N ew York, NY

College of Ar ts and Sciences, BA Communications 2002 – 2003

INTERESTS: Photography, travel and cooking

*Due to a restructuring at the Ritz- Carlton all host positions were eliminated

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