Project Manager

Manoj Kumar'PMP

Senior Project Manager/Program Manager

Cell: +91-997******* Email: ***************@*****.***

Residential Address: C-551, Sector-19 NOIDA-201301, INDIA

PROFESSIONAL SUMMARY

V Technology and business visionary with over 14 years commendable IT

experience including 7 years in Product/Project/Program Management

role, Strong Agile practitioner, PMP and MS Project certified, Leading

multiple development/testing/maintenance projects, account management,

technical solution, Pre-sales Support, CMMI and ISO processes

compliance and increasing gross margin initiatives .

V Not limited by any Technology or Business domain, gained functional

domain experience in products like: E-Commerce, E-Governance,

Healthcare, HRMS (ERP) and Automotive.

V End to end ownership of product definition, roadmap planning, resource

planning & utilization and successfully project execution. Highly

technical expertise in the areas of scope definition, requirement

collection, planning, architecture & design of solution, effort

estimation and costing, risks mitigation and issues handling,

development & testing, reviews, resource management, conflict

management, process management and compliance with quality standards;

ensuring project delivery within time, cost and quality.

JOB RESPONSIBILITIES

V Reviewing customer requirements and planning and coordinating

delivery activities

V Based on customer requirements setting out delivery priorities and

making schedule adjustments to meet timely delivery goals.

V Building a positive and productive working relationship with customers

for business growth.

V Analyzing and troubleshooting delivery issues in a timely fashion.

V Managing a program/delivery teams to ensure timely and accurate

customer deliveries.

V Monitoring daily activities of program/delivery teams and providing

direction and guidance as needed.

V Performing resource allocations and workload assignments according to

delivery requirements.

V Ensuring that team maintains high level of competence and operational

excellence.

V Evaluating the performance of team members and determining training

needs.

V Serving as primary contact for customer inquiries and concerns.

V Performing customer negotiations for delivery rates.

V Developing process improvements to achieve cost effectiveness and time

saving.

V Making critical business decisions to meet customer expectations.

V Developing scope and budget for delivery projects

V Reporting delivery status to customers and develop required delivery

documentations.

Specialties:

V Demonstrated capabilities to handle large and complex Project, Program

and Delivery Management.

V Exceptional Team Management and Leadership expertise with ability to

handle and manage large performing teams and achieve high retention.

V Proficient in MS Excel, MS Word, PowerPoint, MS Visio, MS Project and

JIRA.

EDUCATION & CREDENTIALS

Degree College/Board/University

Year Result

MCA (Gold Medallist) Dr. B.R. Ambedkar University, Agra

199*-****-** %, First Division

Advanced IT Diploma Info Link

1994-96 Grade "A"

B.Sc. Honours (Math) C.M. Science College, Darbhanga

1989-92 73.8%, First Division

Intermediate Bihar Intermediate Council, Patna

1986-88 51 %, Second Division

Matric Bihar Secondary Exam

Board, Patna 1986 63 %, First

Division

MBA(IT) Sikkim Manipal University

2006-08 66 %, First Division

PROFESSIONAL CERTIFICATIONS

V PMI's PMP certified, valid upto September 2015

V Microsoft Project 2010 Certified

V Limit of Authority (LOA) for Risk and Anti-Corruption Risk Management

Certification

V Chestra Framework for Proposal Management Certification

V Quality Management System Certification

AWARDS FOR EXCEPTIONAL CONTRIBUTIONS

V "Best Trainer" award by Infogain India Pvt Ltd in 2013

V "Best Program Manager of the Year-2012" award by MGRM Technologies

V "Best Innovative Idea in 2011" award by MGRM Technologies

V "Best Managed Project in 2007" award by Saigun Technologies

V "Best Performer for individual contribution in year 2004" award by

Headstong

V "Femina- AHAT Write A-Thriller Contest 1997" award by SONY TV for

writing a story

PROJECT DETAILS

Developing a project New Mobile Connection Tracking System as

freelancer(Consultant) for Bharti Airtel in Helios Innovation/Sai

Enterprises. This project is about to complete.

Infogain India Pvt. Ltd. as Sr. Consultant (i.e. Sr. Project Manager)

May'13 to Dec'13

Project Title: Webshop Domain: E-Commerce

Team Size: 25 Client: Fashion and You

Brief Description: Webshop was a reengineering kind of project in E-

Commerce domain for Fashion and You client. This application is being used

for handling sales and purchases of online fashion, luxury and life style

products. The scope of this project was to change the existing component

based application into service based, making go-live and thereafter

providing application support.

Role: Senior Project Manager (Agile)

Responsibilities:

- Providing project leadership, work direction to project managers (as

well as team leads and teams, as needed).

- Coordinating work across teams to achieve project deliverables and

goals.

- Facilitating solutions to complex problems and managing difficult

process improvements.

- Managing, utilizing and motivating resources across projects

- Negotiating and resolving conflicting change requests and changing

priorities across customers/projects

- Coordinating, communicating and reporting status to executives and

customer.

- Executing to achieve departmental goals.

- Closely monitoring key Risk, Issue and interdependencies between of

projects

- Managing Projects Cost and Increasing Gross Margin

- Reporting progress projects relative to schedules, budgets and

quality.

- Participation in organizational level activities like proposal

preparation, training, hiring and projects audit

Technologies Used : JDK1.7, JSP, Spring3.0,WebService(RESTful), MS SQL

Server 2008 R2, SQL Server Profiler, Jprofiler, MongoDB, Visio, Apache

Tomcat, JUnit, JMeter, Linux Server, Amazon Web Services (AWS), SVN,

Maven, JIRA

MGRM Net Ltd., Helios Innovation as Program Manager (Product)

Sep'09 to Apr'13

Product Title: MStar- UES Domain: E-Governance

Team Size: 35 Client: DTU, JHU, GLA

Brief Description: M-Star University Expert System (MStar-UES) was a

product of MGRM Technologies in E-Governance domain. The purpose of this

product was to enhance the governing power of universities authorities.

This product helped the users in increasing their productivities and

performance, reducing cost and more importantly triggering the growth of

each individual associated within the domain of education. The scope of

this project was product development, customization, implementation and

support.

Role: Technical Program Manager (Agile)

Responsibilities:

- Overall management and co-ordination of the programme of projects.

- Planning the programme and monitoring the progress

- Providing project leadership, work direction to project managers (as

well as team leads and teams, as needed)

- Coordinating work across teams in the organization to achieve project

deliverables and goals.

- Daily programme management throughout the programme lifecycle

- Managing projects interdependencies

- Managing, utilizing and motivating resources across projects

- Monitoring and responding to risks and issues at the programme level.

- Aligning the deliverables (outputs) to the programme's "outcome" with

the aid of the higher management

- Negotiating and resolving conflicting change requests and changing

priorities across customers/projects

- Owning processes and related process improvements (Identifying,

analyzing, recommending, and implementing process solutions to

increase effectiveness, including standards and process).

- Management of supplier/contractual relationships.

- Budgetary control of the programme of projects.

- Providing regular status reports relative to schedules, budgets and

quality to the higher management.

- Executing to achieving departmental goals.

- Managing Projects Cost and Increasing Gross Margin

- Participation in program level activities like mentoring the

resource, proposal preparation, training, hiring of resources and

projects audits.

Technologies Used: Java 1.5, JEE, Spring, Hibernate, Web Service(RESTful),

.NET, C#, Visual Studio, Crystal Report, AJAX, Weblogic 8.1, Eclipse

3.5, Log4j, Maven, SVN, JUnit, Loadrunner, MS Visio, Oracle 10g, Oracle

Database Fireball, IE Tester, Find Bug, IE Tester, Adobe Browser Lab, Linux

Server, JIRA and MS Project.

Project Title: EMGC Domain: E-Commerce Team Size:

16 Client: Merline Hawk, UK

Brief Description: The Earn More with Growing Chain (EMGC) was an

application in E-Commerce domain for Merline Hawk on internet and web

technology. The concept was online sale of Medical and Instrumentation

equipment products based on the chain Network Marketing. This scheme

combined with the benefits - where a customer was motivated to bring more

customers in the chain to increase his/her benefits along with that of

network marketing. The scope of EMGC project was building it from scratch

including activities like requirement collection, design, construction,

testing, implementation and application support.

Role: Scrum PM (Agile)

Responsibilities:

- Managing scope of the project and change requests

- Planning the number of iterations required

- Facilitating sprint planning as PM for both Scrum teams.

- Planning and closely tracking the planned activities, Risk & Issue

Management

- Tracking and communicating the overall progress of the release and the

team to all stakeholders on a regular basis using the necessary tools.

- Leading and mentoring team on Scrum best practices, processes, and

incorporating lessons learned from retrospectives and other forums.

- Ensuring timely escalation of blocking issues of the team progress (to

Delivery Head, Product Owner, etc.)

- Ensuring that any changes follow the agreed upon change management

process.

- Facilitating Daily scrum meetings, spring planning, spring review and

spring retrospective.

- Working with Product owner and Scrum Masters on artifacts such as

Product Backlog, Release Backlog, Spring Backlog, Sprint Backlog and

Burndown.

Technologies Used : JDK1.6, Struts, EJB, Oracle, JBoss, MS Visio, JIRA,

SVN, JUnit, Load Runner, Maven, Linux Server, MS Project.

Siemens Information System Ltd. as Project Manager

Dec'07 to Jul'09

Project Title: Remote TCO Manager Domain: Automotive Team Size:

20 Client: Continental AG, Germany

Brief Description: Remote TCO Manager was an application for Continental

AG of Germany. The purpose of this application was to build software for

Siemens's DTCO and DLD devices to track the vehicle movement and capturing

the activities of vehicles and drivers. Thereafter downloading these data

and providing to the concerning authorities to check if any violations had

been done. Based on short and wide ranges movement of vehicles locations,

SISL with other two vendors Continental Brazil and Mix-Telematics had

developed a combined application to solve client's problems and helped to

increase business of its manufacturing units. This application was built up

on offshore and onsite delivery model. The scope of this project was

building the new application from scratch including activities like

requirement collection, design, construction, testing, implementation and

application support.

Role: Techno-functional Project Management (Onsite\Offshore Model)

Responsibilities:

- Managing and leading the offshore project team.

- Receiving Pre-sales, & Sales related documents from Delivery Manager

to provide technical inputs

- Preparing Work Breakdown Structure, & Project Schedule

- Identifying Resources & required Trainings based on skill gaps,

Milestones & Project Risks along with Mitigation & Contingency Plans

- Estimate Size, Efforts, & Cost

- Preparing & baselining Project Management Plan, developing Weekly

Status & Monthly Progress Review Reports

- Organizing Team meetings & communicating with customer

- Participating in Audits, Tracking and Closing Non Conformances

- Contributing to organization process improvements

- Building Project Team & Providing Guidance to Team for achieving

Project Goals

- Escalating Risks to Senior Management & Customer as applicable.

- Collecting Metrics & Presenting to Senior Management

- Planning & Monitoring Testing (System, Integrated, & User Acceptance

Testing)

- Planning & Managing Configuration Management activities (Change

Requests), Backup & Restoration of Project Data

- Providing technical direction for the development, design, and systems

integration for client engagement from definition phase through

implementation.

- Analyzing and translating business requirements into technical

requirements, design and development

- Performing design reviews, leading and guiding the team on technical

aspects

- Mentoring the team technically to handle any complex issues.

- Presiding meetings with various stakeholders such as offshore team,

onshore team and client representatives.

- Tracking offshore team's clarification questions to closure and

ensuring team has proper access to all systems.

Technologies Used : JDK1.4, Struts, EJB2.0, Webservice(SOAP), JNDI, JMS,

DTCO, DLD, GPRS, Mix Telematics UI Control, SQL Server 2000, SQL Server

Profile, Jprofiler, .NET, C#, Visual Studio, JQuery, IE Tester, Adobe

Browser Lab, Ant, JUnit, LoadRunner, MS Project, Bugzilla.

Saigun Technologies Pvt. Ltd. as Project Manager (Product)

Apr'05 to Nov'07

Project Title: Baxhealth Domain: Healthcare Team Size:

15 Client: Baxter Healthcare Corporation, USA

Brief Description: The BaxHealth, a healthcare domain project was for

Baxter Helathcare Corporation. This application was developed to help the

occupational health practitioner in capturing illness and injury cases,

prescribing treatments and thereafter analysis of environmental causes led

for illness and injuries. This application was integrated with Chemist

application, claim submission, processing and tracking of illness and

injuries. The scope of this project was building the new application from

scratch including activities like requirement collection, design,

construction, testing, implementation and application support.

Role: Project Management

Responsibilities:

- Requirement gathering and usecase document preparation

- Defining project tasks and resource requirements, Estimation and

Scheduling, Costing and Budget monitoring

- Analyzing and translating business requirements into technical

requirements, design and development

- Providing technical direction to team for designing, construction and

systems integration

- Performing design and code reviews, leading and guiding the team on

technical aspects

- Responsible for meeting functional and non-functional requirements

like: performance, scalability, security, maintenance, usability, etc.

- Managing scope of the project and change requests, risk and issues

- Communication with team and team

- Resource motivation, team building and performance evaluation

- Preparing project status reports and presentation

- Participation in organizational level activities like proposal

preparation, training, hiring and projects audit

Technologies Used : Java 1.4, Struts2.0, Hibernate, Web Service(SOAP),

JMS, JNDI, AJAX, Linux Server, SQL Server 2005, JBoss 5.1, Eclipse 3.6, MS

Visio, Log4j, Maven, JUnit, Loadrunner, .NET, C#, Visual Studio and MS

Project.

Product Title: EmpXtrack Domain: HRMS(ERP) Team Size: 18

Client: KLG Systel, Pipal Research, Manipal

Brief Description: Empxtrack was a HRMS domain product of Saigun

Technologies. This product provides a complete solution of HR

functionalities like hiring, training, maintaining employees related

records, appraisal, career advancement, payroll, employee exit, etc. The

scope of this project was product development, customization,

implementation and support.

Role: Product Manager

Responsibilities:

- Responsible for defining the long term strategy of the product and

expressing the details in a product roadmap.

- Responsible for tracking user feedback, customer satisfaction,

dashboards and metrics to measure success and engagement of new and

existing functionalities.

- Responsible to maintain and manage technical partnerships, requirement

analysis, prioritization, evaluation and negotiations of terms with

engineering.

- Performing competitive analysis by research of the competition's

technology and gathering data around market share, direction of the

industry and threat to the current product and business.

- Closely working with cross functional teams such as engineering,

sales, business development and marketing to define, design and

execute plans.

- Providing demo/presentation of the product to customers. Providing

training during implementation of product.

- Monitoring internal processes for efficiency and validity pre &

post product launch/changes.

Technologies Used : JDK 1.4.1, Struts 1.1, EJB, AJAX, Dot Net, Webservice

(SOAP), SQL Server 2000, Tomcat 4.1, JMeter, Eclipse 1.3, Bugzilla, Ant,

MS Visio, CVS, Linux Server, MS Project.

Project Title: 3M Dependent Eligibility Domain: Utility Team

Size: 8 Client: 3M, USA

Brief Description: 3M, an American MNC had decided to pursue a Dependent

Audit as a way to control health care costs by removing ineligible

dependent from the plan. Both active employees and retiree's were part of

the dependent audit project. The project consisted of an initial amnesty

period, during which participants were allowed to drop ineligible dependent

without recourse, followed by a random audit. The random audit was required

that selected participants had to submit paper documentation for each of

their covered dependent in order to prove that the dependent meet 3M's

dependent eligibility rules.

The scope of this project was building the new application from scratch

including activities like requirement collection, design, construction,

testing, implementation and application support.

Role: Technical Architect

Responsibilities:

- Assisting with technical inputs during business analysis

- Developing Use cases and validating with Business Analyst and End

Users

- Suggesting technologies to be used for solution

- Prepared High Level Design (HLD) and architecture of the application

keeping in the consideration of required Performance, Scalability,

Security, Maintainability, Usability and Availability

- Helping Developers to prepare Low Level Design (LLD)

- Effort Estimation and project costing

- Responsible for the quality and completions of detailed technical

specifications, solution designs and application code.

- Providing oversight to ensure the proper application of design

patterns, frameworks and services to improve consistency and reduce

complexity

- Supporting the sales teams in responding to RFI/RFPs

Technologies Used: JDK1.2, Struts1.1,Java Bean, MySQL, Tomcat, Ant, CVS,

Bugzilla, MS Project.

Headstrong India Pvt. Ltd. as Consultant

Apr'01 to Apr'05

Project Title: SUN/ASMT Domain: Utility Team

Size: 12 Client: Sun Microsystems, USA

Brief Description: The goal of this project was to help SUN Microsystems in

accommodating more development features in its existing SUN ONE Application

Server version 8. During this project we took care the features available

in the other prime existing application servers such as Weblogic,

Websphere, Jboss, Tomcat and Sun's own old versions of application

servers.

We had developed an application migration tool to migrate different

applications built for other application servers. The scope of this project

was building the new application from scratch including activities like

requirement collection, design, construction, testing, implementation and

application support.

Role: Team Lead

Responsibilities:

- Leading offshore development team for the excellence delivery

- Continuous interaction with the client.

- Providing technical leadership to the team.

- Taking end-to-end ownership of each delivery to Client environment.

- Preparing high and low level design specifications.

- Based on organizational quality processes reviews of work products

including code, documents, test cases etc.

- Identify, define and design the requirements

- Development of most complicated Application Migration Tool

- Managing Software Configuration Management (SCM) & ANT Build scripts

- Maintaining performance of application as per performance parameters

specified by User.

Technologies Used: ASMT Tool, JDK1.4, JSP, Servlet, Java Beans, EJB 2.0,

XML, JAXB, Trang, javaCC, Weblogic, Websphere, JBoss, Tomcat, Sun

Application Server, Rational, Rose2000, Oracle, Bugzilla, Toad6.5.0.0 and

CVS.

Project Title: Exalt Domain: Content Management

Team Size: 10 Client: Exalt Solutions, USA

Brief Description: This project dealt with Content Management, Syndication,

BOMs, Auto Reporting, Mass Data Generation, and capabilities for the client

of Exalt Solutions, USA. Exalt table structure was designed/optimized

keeping coding in view. The way data was stored in exalt tables was of

little use to the end customers (like CPI, GrayBar, Source Atlantic etc.).

End customers needed data from Exalt tables to be presented in user-

friendly manner. The scope of this project was application enhancement,

support and maintenance.

Role: Software Developer

Responsibilities:

- To understand the assigned day to day issues and fixing them by

interacting with client and team and enhancement of the application.

- Fixes of production support tickets raised by End Users

- Identifying and escalating situations requiring urgent attention

- Preparing activity reports, improving SLA (L2/L3 level support)

performance and user satisfaction level

- Requirement collection and preparing Use Cases for enhancement

- Coding and Unit Testing

- Daily reporting with the client.

Technologies Used: JDK1.2, JSP, Servlets, EJB2.0, Weblogic7.1, Rational

Rose 2000, Oracle 8i,ERWin3.5.2, Toad6.5, VSS6.0.

Knowledgeware Software Solutions as Software Programmer

May'96 to Dec'97

Project Title: Warranty Claim System Domain: Utility Team

Size: 8 Client: GE Aircraft Engine, USA

Description: Warranty Claim System (WCS) dealt with the submission of

claims by customers and subsequent processing by GEAE. It facilitated the

processing of claims submitted by users (customers) and subsequent

processing by GEAE. The warranty administrator used front-end portion to

pull and process the claims submitted by the GEAE customers, under

different warranty terms. WCS application consisted of interfaces built on

different platforms for different types of users. This system had increased

the efficiency in processing warranty of clients of GEAE and had improved

the service response levels. The main covered functionalities were: On Line

Claim Entry, Claim Processing, Status, Bulk Load and Reports.

The overall scope of this project was to provide GE, a new robust and

secure Web based system for Warranty Claim process.

Role: Software Developer

Responsibilities:

- Trouble shooting any reported issue and providing remedial measure

with immediate effects.

- Understanding requirement, preparing Use Cases

- Coding and Testing

- Developing the test cases and test scripts.

- Production Support:

- Incident Management

- Change Management

- Production Level 2 & Level 3 support & co-ordination

Technologies Used: Visual Basic 4.0, MySQL 3.15, VSS, T3, MS Visio

PERSONAL DETAILS

Residential Address : C-551, Sector-19, Noida-201301

Linguistic Abilities : English and Hindi

Passport Number & Validity: J3179928; 6th Sep' 2020

PROFESSIONAL REFERENCES

References are available as per need

( Manoj Kumar)

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