Administrative Assistant Sales Representative

Jacqueline E. Buggs

*** ****** **** **** *******, GA 30318 678-***-**** Email: ********@*****.***

PROFESSIONAL PROFILE

A dedicated and motivated professional offering 10+ years of experience in Administrative Support. Areas of

experience include academic curriculum development, data entry and inventory control. Proven ability to be a

very passionate, efficient staff member that can produce needed results.

CORE SKILLS

• •

10+ Years of Administrative Experience Employee Training

• •

Operations Management Inventory Control

• •

Call Center Facilities Management

• •

Managerial Experience Executive Support

• Microsoft Office w/ Sharepoint

• Office Supply

PROFESSIONAL EXPERIENCE

Independent Contractor ATLANTA, GA

Home School Instructor, Tutor AUGUST 2010-MARCH 2013

• Developed innovative approaches to meet educational goals in multiple areas including technology

integration, experiential learning literacy and using diverse teaching methods

• Implemented curriculum to stimulate cognitive reasoning skills

• Facilitated the organization of recreational activities to engage mental and physical development for

children

• Tutored and assisted children in core subject matter and reinforce learning concepts presented by

teachers

• Maintained a clean and secure environment for the safety of the students

Ryla Teleservices Kennesaw, GA

Call Center Representative OCTOBER 2009-MARCH 2010

• Received inbound calls daily to provide customers with relevant solutions while following company

manuscripts

• Met all sales goals by using marketing strategies to inform potential customers of services and increase

branch revenue

• Verified and updated customer payment information and reviewed confidential documentation for

accuracy

Matria Healthcare NOW Alere Atlanta, GA

Senior Administrative Assistant OCTOBER 2007-SEPTEMBER

2009

• Provided daily administrative assistance throughout the organization and development of medical

correspondence

• Indexed request for medical records through company software and accessed document scanning system

for disbursement to appropriate officials

• Printed out medical records and provided ongoing support through extensive data entry pertaining to

medical records

• Trained medical staff on operational procedures and opened and closed facility utilizing business

operation procedures

• Maintained maintenance of facility equipment to ensure continued goal completion

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Nova Information Systems Atlanta, GA

Telesales Administrative Assistant APRIL 2006-MARCH 2007

• Facilitated call center sales team in the second largest credit card processor in the United states through

client application verification

• Constructed sales reports and developed documentation for database management

• Met all production goals and increased sales representative performance by creating procedural

guidelines.

U.S Senate Atlanta, GA

Staff Assistant MAY 2004-OCTOBER 2005

• Coordinated with staff members for the development of constituent services and the Senate IT

department in Washington, D.C

• Assisted with the entry of data in to specialized software system and conducted network server analysis

for the diagnosis of problems

• Improved response time for constituent request by implementing an auto-response process for multiple

letter types encouraging a streamline system

EDUCATION

DeVry University, B.S in Technical Management-GPA 3.4 Atlanta, GA

DeKalb Community College, Associates in Education-GPA 3.0 Atlanta, GA

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