debt collector, administrator
Resume:
**** ****** ****** . ******* **** . SOWETO . **** . PHONE +27 (0)79 0888
*** / +27(0) 11 935-6512 (H)
E-mail Address: **********@*****.***
LERATO SHABANGU
Personal Details
Full Names Lerato Shabangu
Gender Female
Marital Status Single
Nationality South African
Health Status Excellent
Dependants One
Date of Birth 25 January 1983
Language Proficiency
Can read, write & speak South Sotho, Isizulu and
English
Skills
Communication (Verbal and written)
Negotiation
Typing
Leadership
Team Player
Listening
Educational Background
Name of School Forest High School
Qualification Grade 12
Subject English
Afrikaans
Business
Home economics
Biology
Geography
Other Qualifications
Institution Name Roodepoort College
Course Management Assistance (N4)
Subjects Communication
Computer Practise
Information Processing
Office Practise
Year 2003 -
Reference (011-***-****
Institution Name The Institute of Credit Management
Course Credit Management Part 1
Credit Management Part 2
Year 2007
Reference (011-***-****
Work Experience
2014-01-27 to date
IN-QUEST INVESTIGATIONS
Department Collections
Position Held Debt Collector
Duties: Making payment arrangement on
written off accounts, City of
Johannesburg, Cell C, FNB credit cards, Loans and
overdraft, Ekurhuleni & Nxuba Municipality,
CPUT.
Tracing third parties (CPB, TRACING
TOOLS)
Data Capturing
Customer Service
2013-03-04 to 2013-04-26
AFRICAN BANK
Department Collections
Position Held Debt Collector
Duties: Making payment
arrangements/plans
On loan and credit card accounts
Data Capturing
Customer Service
2010-11-01 to 2012-08-29
TELESURE GROUP SERVICES
Department Legal
Position Held Acknowledgement of Debt
Administrator
Duties: Following up payment
arrangements
Recovering costs of damages caused by
third parties
Keeping clients informed and
resolving queries
Monitoring payments, debit order,
distribution and debt
review payments
Position Held Recoveries Consultant
Duties: Reviewing of Merits
Making decisions if files should be
opened or discarded
Tracing third parties
Updating details
Sending documents to Insurance
companies
Keeping clients informed.
Taking inbound calls
Data Capturing
Resolving client queries
2005-07-02 to 2010-10-15
EDCON
Department Collections
Position Held Debt Collector
Duties: Making Payment Arrangement
Reach Maximum
Target and daily productivity
Working 21 accounts per hour in 5
hours
Maintaining High Standards of
Customer Service
Minimizing bad debts hand over
To use all tracing and communication
tools effectively
Data Capturing
Analysing Financial Statements
Establishing Different payment plans
To maximise % rehabilitation of
account in arrears
To manage account according to
collection strategy
2009 to 2010
EDCON
Position Held: Supervisor Successor (2nd
in charge)
Duties: Taking Escalations
Coaching and motivating staff
Updating Team performance
Communicating team performance
Communicating team targets and
productivity
Listening
to calls (Quality Assurance)
Updating an
hourly report
Communicating team goals and
department goals
References
IN-QUEST INVESTIGATIONS
Mr Edmond Sedibe
Trainer/Assessor
AFRICAN BANK
Mr. Teboho Motapane
Team Manager
TELESURE GROUP SERVICES
Mr. Michael Mulidi
Team Manager
EDCON
Mr. Kelebogile Tigelo
Team Manager
Contact this candidate