Policy and Procedure Writer, Unemployment Insurance Benefit Analyst
Resume:
B renda B. Anderson, MPA
Detroit, M I 48223
B ********@***.***
EDUCATION
Master Bachelor
Major: Public Administration Major: General Studies
The University of Michigan The University of
Michigan
EMPLOYMENT HISTORY
Self Employed
1986 1990; 02/2004 2006: 2014 Present Licensed REALTOR State of Michigan, various real estate
companies, including Real Estate One (two tenures)
Notary Public commissioned until 2019, State of Michigan
Managed the sale of residential property as both a listing agent and buyer’s agent by bringing together buyers and
sellers. Worked with first time homebuyers, banks, mortgage loan companies and officers; and other financing
entities Processed all paperwork pertinent to listings or sales. Appeared at real estate transaction closings with the
client.
Independent Contractor
05 /2010 -2012 Unemployment Benefit Appeals Hearings Representative
Research and review unemployment benefit claims that are under appeal. Interview and question
w itnesses with regard to a specific issue or issues being contested. Formulate questions to be
addressed through witness testimony. Provide representation at appeal hearings before an
Administrative Law Judge.
Macy's, Dearborn, MI
05/2010 – 01/2012 Sales Associate
Provide customer service, and complete sales transactions using Point of Sales (POS) computer.
Midwest Memorial Group, LLC, Beverly Hills, MI
06/2008 03/2009 Family Service Counselor
Pre need and At need sales coordinator. Scheduled appointments and made cemetery arrangements with
bereaved families. Coordinated burials with funeral directors. Performed pre site and blind check verifications of
spaces for burials. Processed work orders for grave site corrections. Performed rubs for monument or marker
inscriptions. Led funeral processions to grave sites. Showed property to potential clients. Directed visitors to
gravesites. Conducted after care appointments with families.
Brenda Anderson
Verizon Wireless, Southfield, MI
01/2007 06/2007 Customer Care Representative
Troubleshooter for wireless equipment and service issues
Answered in bound telephone inquiries from existing customers
Provided information to customers with regard to wireless equipment, and voice and data services
Took and processed orders for wireless equipment and services by using computer and automated billing systems
Reviewed invoices and customers to reach solutions for disputed issues.
State of Michigan, Detroit, MI
06/1994 10/2002 Unemployment Insurance Program Benefit Analyst
1-877-***-**** (To verify state government employment, contact: Michigan Service Center)
Team Leader. Functioned as acting manager of staff of 10 or more professionals or non professionals. Provided
technical support to agency employees. Reviewed legislation. Adjudicated claims for unemployment benefits.
Participated in state and Federal performance measurement and quality reviews to determine compliance with
state and federal laws. Wrote statewide policies and procedures based on the interpretation of state and Federal
laws. Wrote letters, memos, and other types of printed media. Proofread and edited the procedures and policies
written by other team members. Developed and reviewed training program packages and made recommendations
for improvement. Provided staff training in various phases of fact finding, investigative techniques, computer
literacy, software applications, and automated systems. Trained staff, supervisors, and managers in the mechanics
and factors in determining the adequacy of the cases presented for quality reviews, and in scoring the randomly
selected cases. Responded to inquiries from Federal agencies, other state agencies, attorneys, claimants,
employers, and the general public. Evaluated work processes of branch office employees, and made
recommendations.
SKILLS AND ABILITIES
Proficient in computer applications such as Word, Publisher, Excel, and PowerPoint.
Licensed REALTOR State of Michigan
Commissioned Notary Public State of Michigan
Member National Notary Association
http://www.linkedin.com/pub/brenda anderson/6/197/93a
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