CAREER OBJECTIVE
Willing to work in a good organization and build a great career by giving
the best of my knowledge for the growth of the organization.
PERSONAL ABILITY
V Achieving the given targets on time.
V Capable of working under pressure.
V Self motivated and quick learning ability.
V Good team leader.
PROFESSIONAL EXPERIENCE
Essen Strategic Solutions, Hyderabad, A.P
Aug 2008-Nov 2009
Marketing Executive and promoted as Jr. Sales Manager
ESS dealt with system cleaning products manufactured from Germany.
. Assisted with companies Sr. Sales Manager for sales.
. Provided them immense leads both in corporate and in other
companies.
. Maintained a good platform of sales in telemarketing and in
direct sales.
. Handled a team of housekeeping staff during the time of
demonstration.
. Gave a sale of around 20 lacks by self during the project
duration.
Worked for ING VYSYA LIFE INSURANCE as a (Financial Advisor) Sep
2010-July 2011.
ING VYSYA GROUP is a top company in fortune 500 companies of the
world,
. Assisted the customers in advising the right policy which
suits them the best after a clear study of their personal
requirement.
. Assisted the company in the following :
V Recruiting agents for the company.
V Conducting exams in schools for data purpose.
V Making the tele-calling done by other agents for
generation of business.
V Generating the Report of the clients and their feedback
about the company's policy.
V Fixing appointments and meeting the clients for
demonstration of life insurance policies.
V Played a key role in generating business in regular
interval.
Worked as S enior Marketing Executive and Site Supervisor for VSOURCE
FIRE SOLUTIONS.
From: Sep 2011 till July 2013
VFS provides services of installation and AMC's in Fire & safety, CCTV cams
and Bio-metric Automation.
. The following are the projects completed by VSS in Fire &
Safety
V Tata Aero Space worked with Agnice Pvt Ltd at Adibatla.
V Dell worked with Agnice Pvt Ltd at Hi-tech city.
V SMR Fountain Head with Hifi Pvt Ltd at Hiyatnagar.
V Pragati Paper Packaging with Sri Kurmaw Pvt Ltd at
Jagatgirigutta.
V IBM Orion B2 Block with Cherrytech Pvt Ltd at Raidurgam.
V Manjeera blocks with Hi fi Pvt Ltd at Kukatpally.
V KIMS Hospital with Sri Kurmaw Pvt Ltd at Minister Road
Begumpet.
VFS holds the dealership of distribution for Sparsh Security Camera's in
Hyderabad.
The following are the projects completed by VSS in Fire & Safety
V KIMS Hospital Minister Road.
V Kidzee Play School at Alwal and Sainikpuiri.
V Pragati Paper Pakaging at Jagatgirigutta.
Presently working for AMAZON DEVELOPMENT CENTER Pvt Ltd world's largest
online retail website based in Seattle presently working as a Customer
Support Associate for 9 different skills. - Joined on Oct 3rd 2013 working
till date.
Amazon is an online ecommerce website established in the year 1994.
Amazon sells various products according to the customer needs and
requirements.
. As an Amazonian I work for a skill by LLM which support
Amazon customers across the world through calling, chats and
Emails.
. Skills handled by me in Amazon.
1. Amazonlocal.com a partner website of Amazon which provides
an opportunity to the third party sellers to place their
business on Amazon website and provide huge deals inform of
Vouchers to the customers and make a benefit out of it.
2. Text Book Rental which is known as TBR, a good concept
designed for Students to rent books on Amazon.com.
3. Amazon Student a Skill which provides students a great
discount on Prime Subscription and other various concepts.
4. Amazon Mom, this is a special skill designed for Baby
Products despite of the name any one can join the program
to gain great discounts on Diapers and Wipes and other
monthly subscriptions.
5. LPG which is known as Low Price Guarantee. Amazon offer
deals for a very lower price and honors other websites
price drop on the product and issues a refund for the
difference.
6. "Large Items" is a great skill handled by LLM where all
huge items from furniture's to TV's are addressed in this
queue.
7. "MYHABIT.com" is another partner website such as Amazon
Local where customers around 52 countries can place order
for the all apparels and other various products listed on
this website.
8. "LIT" which is known as Less Than A Load Truck where
carriers such as Ceva, Pilot, JBhunt, USPS, UPS get in
touch to give an update regarding the delivery of the
package.
9. "CSLIT" where customers contact inquiring regarding WMS
queries.
V My job tends me to play a crucial role in taking a
decision in justifying the client's data on the produced
documents.
V Assisting customers in redeeming the Vouchers, providing
information regarding the delivery status of the order,
advising the discounts available on the products.
V Contacting the carriers inquiring the status of the
package.
V Following up with the customers and providing
information regarding the package delivery or the
discount availability of the product.
V Updating customers Credit card information and the
address details.
V On business requirement as an employee cross skill
support with different queues.
ACHIEVENTS AND REWARDS
V Awarded as Maestro continuously for the months
November and December.
V Star Performer for the whole Hyderabad Site for
the month of January.
V Great recognition for the AHT project which is
about Average Handling Contacts for Amazon.
EDUCATION AND CREDENTIALS
SSC from Valerian Grammar School Hyderabad
Intermediate from Ratna Junior College Hyderabad
Completed B.com from RVD
Rajasthan University
OTHER MERITS
SEO- SEARCH ENGINE OPTAMIST
AFP - INSURANCE PLANNING
AFP- RETIREMENT PLANNING
BIO DATE
Name: Mathews Benjamin
Fathers Name: Mathews Johnny
Date of Birth: 31/10/1990
Marital Status: Single
Nationality: Indian
Passport No: M0651810
Passport Issuing Region: INDIA (HYDERABAD)
Date of Issue: August 1st 2014.
Date of Expiry: July 31st 2024.
I here by declare the above information is true to my knowledge.
Yours sincerely,
Mathews.