Technical Support Information Technology
Resume:
JANINE NIEZEL N. ABIERA
Brgy.Holy Spirit Q.C
************@*****.***
OBJECTIVES
• To gain more knowledge and to obtain a position in a company that will enhance my talents and
skills and to be an effective individual that can contribute talents and skills for the company’s success and progress.
COMPUTER SKILLS
** Support Network/Hardware and Basic Software Issue
• Microsoft Office Application
• Assemble and Disassemble Computer Parts
• Typing Job
• Basic knowledge in Autocad applications
• Virtual Private Network(VPN)/Teamviewer Access
• Remote Desktop Connection(RDC)
• Knowledgeable in IP Configurations
RELATED WORK EXPERIENCES
• Coordinating with Hardware and Software vendor via E-mail.
• Onsite/Field Support Engineer- the one who go onsite/field if the problem cannot resolved via phone.
• Phone Support- Assisting and support via phone calls using Virtual Private Network(VPN) and Team viewer.
• Monitor and sending IT Emails from I.T Department of Starbucks Coffee Philippines and coming from
vendors.
• Extractions/Importing of stores daily sales.
• Checking connections of back office computer to POS.
• Creating tickets (Problem of stores) and providing proper resolution once resolved.
• Sending Daily Reports of I.T including (Service request/Resolve/Pending Tickets)
SPECIAL SKILLS
• Strong communication skills
• Good listener
• Excellent ability to work in team
• Ability to accept Challenges & Responsibilities
• Treats others in a respectful and supportive manner
AFFILIATIONS
Scholarships
• SYDP (50% scholar from School Youth Development Program) under the City Mayor Bistek Bautista(2009-
2013)
• ASA Philippines Foundation, Full Scholar(2009-2013)
WORK EXPERIENCE
Technical Support Representatives/I.T Support
Radiant Global HD Inc.(Starbucks Coffee Philippines)
2nd floor Overland Park Banawe Quezon Ave. QC.
August 2013-August 2014
On the Job Training
Global Sky Communication Center Inc.
14th Flr Raffles Bldg, F. Ortigas Jr. Pasig City
December 2012-February 2013
Research Assistant
ASA Philippines Foundation
11th Flr Prestige Tower, F. Ortigas Jr. Pasig City
April2012-June2012
PERSONAL DATA
Age: 21 years old
Birthday: January 16, 1993
Civil Status: Single
Height: 5’2”
Weight: 40 Kls.
Nationality: Filipino
Languages Spoken : English/Filipino
Religion: Roman Catholic
EDUCATIONAL BACKGROUND
Tertiary Level
Quezon City Polytechnic University
Bachelor of Science in Information Technology
San Bartolome, Novaliches
Quezon City
June 2009-2013
Secondary Level
Holy Rosary School of Science and Technology
Brgy. Holy Spirit Q.C
March 2009
Primary Level
Holy Rosary School of Science and Technology
Brgy. Holy Spirit Q.C
March 2005
CHARACTER REFERENCES
Ms. Elaine D. Patio
Team Leader
Radiant Global HD Inc.
Mr. Ralph Cenidoza
IT Specialist
Global Sky Communication Center
Mrs. Almabeth Camacan
ASA Philippines Foundation Inc.
I hereby certify that all above information are true and correct.
JANINE NIEZEL N. ABIERA
Applicant
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