Customer Service Representative
Resume:
QUALIFICATION SUMMARY
TANYA THOMAS
RECRUITMENT SPECIALIST * PROJECT MANAGEMENT * CUSTOMER CARE ADVOCATE
An experienced, disciplined, and highly-motivated professional who has worked on a wide
range of projects; an accomplished and fluent communicator with five years of strong
performance in key customer service and support roles; an experienced HR Recruiter with
first-rate knowledge of the recruitment process and the ability to discover niches and potential
for designing new best practices in the recruitment process; highly accomplished with a
verifiable track record in monitoring trends on the job market and analyzing the recruitment
Contact data available in the organization in order to generate useful data and make recommendations
to be published; consistent achievement as a top producer with highest customer service
achievement, relationship-building, problem-solving and decision-making skills, combined with
1100 NW 105 Terrace a pragmatic approach and sound business acumen; computer know-how includes MS Office
with additional proficiencies in assorted databases; offering expertise in strategic planning,
Miami, Florida 33150
public relations, verbal/written communication presentations and complaint resolution to drive
and deliver performance to contribute to the company’s growth and objectives.
PROFESSIONAL EXPERIENCE
***********@*****.***
2014
Dolex Business Center – Miami, FL
Career Objective Employment Recruiter
2012
IGT Media Holding – Miami, FL
Seeking a recruiting position in a
dynamic environment where Marketing Coordinator
innovation, education and sense of
ownership are valued, encouraged 2010
Aqunity Interactive – Hallandale, FL
and rewarded and where I can
Retention Specialist
effectively use my expertise in human
relations, project management, and
2008
Arts Marketing – Boston, MA
staff recruitment and retention to
contribute and assist the company Customer Service Representative
advance its long-term goals and
further build my professional career.
2005
Florida Grand Opera – Boston, MA
Concierge/Direct Marketing
Areas of Expertise
CAREER HIGHLIGHTS
Microsoft Office Suite
Recruitment
Provided telephone, online and face-to-face customer service/support within high-volume
World-class Customer Care
call centers (handling an average of 95 calls/internet inquiries daily); busy retail customer
Troubleshooting/ Problem Solving
service desks
Up-Selling/Sales Support
Assisted patrons with subscriptions for art performances
Customer Order Fulfillment Received inbound calls and made outbound calls
Direct Marketing Assistant Marketing coordinator
Provided assistance for the production of marketing material and brochures on key product
Reports & Documentation
lines, including liaison and negotiation with printers and publishers on production costs
Online Support
Recruitment Specialist for non-profit organization; filled job vacancies through sourcing
Multi-tasked
candidates; followed-up with applicants and other leads
Complaint Handling Contacted candidate leads presence at career fairs, networking events, and other community
Call Center Operations sponsored events
Utilized social media relationships and other creative networking approaches for
Sales
prospective agent candidates.
ACADEMIC QUALIFICATION
Miami Dade College – Miami, FL 2004
Boston University – Boston, MA 2008
Miami Dade College Music Business
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