Customer relationship management, office coordination
Resume:
Lillian Breck Walter
**************@*****.***
KEY QUALIFICATIONS
• Extensive experience with Excel, Word, Microsoft Outlook, Google platforms, and CRM software
• 7 years of diversified client relationship management
• Proven group sales ability in both non and for profit sectors
WORK EXPERIENCE
Timbers Bachelor Gulch, Avon, CO 2013 Present
Private Residence Club Reservations Agent
• Opening staff in transition from previous luxury destination club of 54 fractional residences, assisting 648
owners through the new reservations procedures, utilizing strong interpersonal skills
to build strategic partnerships.
• Actively drove per diem revenue through CRM account management, responsible for providing the highest
yielding fiscal year in the properties 13 year history.
• Targeted and resolved allocation tracking issues, created and implemented new strategy of a customized
database, which was adopted by the entire department as a cornerstone resource.
SkyWest Airlines, Eagle, CO 2011 2013
Cross Utilized Agent
• Active problem solving skills, maintaining regular audits and improved upon automation for maximum
efficiency of office operation duties as compliant with the TSA and FAA.
• Certified Complaint Resolutions Official in association with the ADA.
• Proved initial contact to clientele, responding quickly to concerns, to ensure satisfaction assisting
customers with flights
Avon Bakery, Avon, CO 2010 2011
Catering and Retail Sales
• Proven track record of catering sales in fast paced environment, responsible for achieving high customer
retention.
• Consistently exceeded goals for sales, productivity, and inventory management.
• Managed all account details from start to closing and documented using CRM software.
• Reported to accounts payable and managed petty cash.
Baan Unrak Children, Sangklaburi, Thailand 2009 2010
Community Development Volunteer
• Project management including recruitment and training of volunteer staff of 5 through project from
inception to creation of infrastructure to completion.
• Small business development, co founded and strategically implemented the concept of restaurant with a
long term self sustaining objective.
• Responsible for creating and maintained a cohesive productive and environment.
Sogni Docli, Denver, CO 2007 2009
Pastry Chef
• Active account management of high volume wholesale accounts.
• Demonstrated strong team relationships using clear and concise written and verbal communication skills.
• Responsible for management, training, and schedule planning for staff of three.
Napoleon’s, Kansas City, MO 2005 2007
Assistant Pastry Chef
• Oversaw inventory integrity, while focusing on cost reduction.
EDUCATION
Fort Lewis College, Durango, CO 2002 – 2005
Major: Political Science
Colorado Real Estate License
Lillian Breck Walter, 970-***-****, **************@*****.***
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