Customer Service Human Resource

K ARLA ROSALES

**** **** **. **********, ** ***** 562-***-**** k l **********@*****.***

SUM MARY OF QUAL I F ICAT IONS

• Goal-oriented, motivated individual with over five years supervisory experience

• Excellent writ ten and verbal communication. B il ingual in English and Spanish

• Skilled in customer service and problem solving

• Reliable and adheres to all confidential policies and procedures

EDUCAT ION AND CERT I F ICAT IONS

Masters in Human Resource Management J une 2014

Keller Graduate School of Management, Long Beach, CA

Related Coursework: M anaging Organizational Change, Human Resource

M anagement, Training and Development, Employment Law, Strategic Staffing,

Compensation, Benefits, Human Resource Planning

Bachelor of Arts in Family Studies J une 2005

California State University, Long Beach, CA

WORK H ISTORY

Temps I ncorporated J une 2014-present

SCLARC-t ransfer secretary Temp, Los Angeles, CA

• Data entry

• Processing and assigned outgoing and incoming client case files

Call Center Representative February 2014 – April 2014

Jackson Hewit t, Long Beach, CA

• Customer Service: Answer and t ransfer phone calls on multiple lines

• Book and scheduled appointments for clients

Human Resource Assistant (Temporary) November 2013 – January

2014

Commerce Casino, Commerce, CA

• Scanned confidential documents into the system

Tax Preparer (Seasonal) January 2013 – May 2013

Serenity Corporation, Long Beach, CA

• Prepared taxes for customers and entered all of their confidential information

i nto the system

K ARLA ROSALES

9739 Rose St. Bellflower, CA 90706 562-***-**** k l **********@*****.***

• Estimated CTEC form preparation fee according to complexity of return and time

required to prepare forms

Site Supervisor December 2008 – July 2010

USC School for Early Child Education, Los Angeles, CA

• Supervised a staff of four teachers, a family advocate, parents, student teachers

and volunteers

• Participated in interviewing, selection and hiring of staff

• Reviewed and approved weekly lesson plans and conducted monthly parent

meetings and bi-monthly staff meetings

• Coordinated recruitment and enrollment of children and provided t raining of

s taff and families

• Conducted quarterly and yearly performance review agreements

Site Supervisor/Lead Teacher November 2007 – April 2008

The Children Collective Inc., Los Angeles, CA

• Supervised and provided leadership for a staff of three teachers

• Generated and implement curr iculum and conduct assessments and observation

for all children in classroom

• Coordinated recruitment and enrollment of children and provided t raining of

s taff and families

• Engaged in educational activities with children and conducted parent and staff

meetings

• Conducted monthly parent and weekly staff meetings

Site Supervisor October 2006 – October 2007

Para Los Niño’s, Los Angeles, CA

• Supervised and provided leadership for a professionally t rained staff of nine

teachers, associate teachers and teacher aides. Includes one-to-one supervision,

t raining, and evaluation

• Participated in the interviewing, selection, and hiring of staff

• Served as a member of the Early Childhood Education Services Management

team; was responsible for the planning, and evaluation of nine preschool teachers

• Ensured that contracts were met all at t imes

• Was responsible for one on one supervision, t raining and evaluation of all

teaching staff

K ARLA ROSALES

9739 Rose St. Bellflower, CA 90706 562-***-**** k l **********@*****.***

• Monitored program budget, interviewed and hired staff and ensured contract

s tandards were met at all times

• Coordinated recruitment and enrollment of children and provided t raining of

s taff and families

Preschool Teacher A pril 2004 – June 2006

Bellflower Unified School District, Bellflower, CA

• Taught daily parent education classes, supervised teacher aids and held parent

conferences.

• Wrote and implemented curriculum

Associate Teacher/Instructional Aide December 2001 – April

2004

Bellflower Unified School District, Bellflower, CA

• Provided supervision of children during after school program,

• conducted assessments and observations of children

• Wrote and implement cur riculum

ME MBERSH I PS AND ORGAN IZAT IONS

National Society of Leadership and Success – Member, 2013

Project Management Institute-Member, 2014

Professional in Human Resource Association (PIHRA) – Pending membership

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