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Customer Service Manager

Location:
Gurabo, Puerto Rico
Posted:
August 23, 2014

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Resume:

Luis E. Rodriguez Cell No. 787-***-****

Urb. La Serrania E-mail:

#*** acfj24@r.postjobfree.com

Caguas, P.R. 00725

Luis E. Rodriguez

Objective A Management position where I can demonstrate my expertise

taking

challenges and converting them into success stories that

create value for

your company.

Professional

Profile A hands-on professional with 26 years of experience in

Logistics & Transportation, Master Scheduling, Capacity

Analysis, Supply Chain and Finance. A results oriented

individual able to work on multiple priorities in a fast

challenging environment. People Oriented, Computer Literate

and Fully Bilingual.

Education

University of Puerto Rico

Humacao Campus

BBA, Finance

May, 1986.

Problem Solving, Decision Making Trainer for the Kepner &

Tregoe Institute Princeton, New Jersey. Certified Lean

Manufacturing and Six Sigma Techniques.

Professional

Experience Accomplishments at Pall, Inc.:

Recent Evaluation - Exceeded Expectations.

Raw Materials inventory reduction of $4.7 MM equivalent to

20.8%.

Projected Cost Reduction Initiatives of $1.7 MM for FY14.

Already completed Auctions representing $758 k

in savings.

Open NCR's reduction of 92.3% reducing response cycle time

from 368 days to below 30 days.

Develop and Implemented Raw Material 9 Blocker and Supplier

Score Card.

Reduction of Back Order for 3 business units from $2.9 MM to

$0.373 MM representing 87.3%.

Develop and Implemented Finished Goods 9 Blocker.

Accomplishments at Johnson and Johnson:

Winner of the Golden Award 2005 for the outsourcing of the

warehousing and distribution operations in Puerto Rico

reducing operational cost by 40%.

Winner of the Silver Award 2006 for the implementation of the

Direct Order process reducing the inventory by $1.5 M and

reducing DOS by 15 days.

Pall, Inc.

Purchasing Manager

From 02/2013 To Present.

Responsible For:

Manage a Team of 4 Buyers and 1 Traffic coordinator supporting

all procurement activities to support manufacturing demands,

MRO needs for the plant and traffic activities.

Provide Strategic Lead Inventory Reductions efforts by

Implementing RM 9 Blocker, Safety Stocks Levels and Vendor

Managed Inventory programs.

Provide Strategic Lead cost reductions activities via

Auctions and E-Bids.

Negotiations for all Affiliates and Contract Operations.

Qualification and Certification of all contract operations.

Monthly evaluation of Supplier with reviews of metrics to meet

Service Level Agreements and develop Management Action Plans

to achieve desire results.

Active participation in SIOP meetings evaluating and

supporting materials demand to achieve a 95% fill rate.

Support New Product Transfer with active participation in the

planning and development of time table and activities.

Manage Non-Conformance Report related to Raw Materials and

Implement corrective actions

with suppliers.

Develop and Maintain current SOP's to meet all Pall

Corporation and Industry Best Practices.

Keep all personnel current with Trainings and SOP's

requirements.

Maintain all Safety, Health and Environmental practices.

Provide Mentoring, Identify department Talent and Development

needs of Personnel.

Pall, Inc.

Senior Master Scheduler

From 06/2012 To 01/2013.

Responsible For:

Provide Strategic and Tactical Manufacturing Plans for 3

Business Units to meet customer demand at high service levels

for over 1,700 SKU's.

Effective and Efficient use of Human and Equipment resources

performing Rough Cut and Capacity Analysis.

Lead the implementation of a Rhythm Wheel to reduce change

overs and effectively reduce the back order, improve inventory

quality and increase service levels.

Manages the Excess and Obsolete process and Days of Inventory

projections with Finance.

Lead Complexity Analysis to implement rationalization process.

Lead Daily Production reviews (SQDIP) and discuss production

plan progress and challenges.

Presentation of weekly Root Cause Analysis and Counter Measure

plans to Senior Management by Business Unit.

Provide raw material shortages projection on a weekly basis to

the purchasing team and develop contingency plan to achieve

goals effectively by expediting components as necessary and

negotiate priorities with Sales Teams.

Provide weekly production plans by area.

Create weekly production orders by area.

Maintenance of the BOM and Material Master as applicable to

area of responsibility (Lead Times, Capacity and Safety

Stock).

Medical Business Solutions, Corp.

Owner and Manager

From 01/2011 To 06/2012.

Responsible For:

Revenue Cycle Management of Medical Offices under contract.

Invoicing of all services rendered by the Doctor to insurance

companies.

Provide guidance on federal regulations related to medical

practices.

Processing and recovery of all accounts receivables.

Regional Demand Planning Manager,

Johnson & Johnson Hemisferica

From 09/2008 to 12/2010

Responsible for:

Presentation of the Consensus Forecast to the Board of

Directors for Puerto Rico Market.

Conduct monthly S&OP process with Sales and Marketing

departments to consolidate Promotional Activity Calendar

with statistical demand and provide a 12 month rolling

forecast.

Evaluate consolidated demand and compare to Business Plan to

analyze gaps and implement action plans to meet BP.

Provide strategic and tactical guidance to achieve a Customer

Service levels for the Caribbean region of 94%. Currently

performing at 95.5%.

Provide strategic plan to reduce 10 days of supply while

maintaining Customer Service levels. Already have achieve 6

days reduction this year.

Maintain an Inventory Quality Ratio of 75% or better.

SKU rationalization and Complexity analysis for the Region.

During 1st Qtr has reduced by 18% the quantity of SKU's

improving profitability and reducing complexity in the region.

The goal for this year is a reduction of 20%.

Supply Chain Manager, Johnson & Johnson Caribbean

From 03/2005 to 08/2008

Responsible for:

Implementation of S&OP Process developing the process flow,

calendar of activities and Roles and Responsibilities.

Regional Demand Analysis using statistical methods to

recommend future demands for the Caribbean Region.

All supplier agreements in the region to be in compliance with

guidelines and policies.

Contract Negotiations for all Affiliates and Contract

Operations.

Manage Warehouse 3PL Operations.

Qualification and Certification of all contract operations in

the region.

Monthly evaluation of Supplier with reviews of metrics to meet

Service Level Agreements and develop Management Action Plans

to achieve desire results.

Conduct monthly S&OP process with Sales and Marketing

departments to consolidate Promotional Activity Calendar

with statistical demand and provide a 12 month rolling

forecast.

Evaluate consolidated demand and compare to Business Plan to

analyze gaps and implement action plans to meet BP.

Presentation to the Board of Directors for the Region.

Demand Analysis for 8 families of products with 1,230 SKU's.

Development of local tool in Excel to gather and consolidate

data for the region.

Direct reports included 2 Regional Demand Planners.

Caribbean Project Manager, UPS Supply Chain Solutions

From 10/2003 - To 10/2004

Responsible for:

Develop a full Implementation Plan of UPS Supply Chain

Solutions Operations on each of the following Islands: Aruba,

Barbados, Bermuda, Bahamas, Jamaica & Trinidad.

Strategic evaluation of contract operations for all Caribbean

Region including Transportation, Freight Forwarding, Custom

Brokerage and Warehousing providing recommendations on

canceling contract operations and/or converting them

into UPS operations.

Provide ROIC (Return on Investment Capital) analysis for

project viability. Participate on Decision Making process to

open new facilities on Island.

Presentation of project appropriation request to Senior

Management.

Gather all Government Permits.

Evaluation and acquisition of Facilities.

Hiring of all necessary personnel

Provide training to personnel on Safety, Environmental and

Operational systems.

Procurement of all office, Telephone and IT equipment.

Country Manager, UPS Supply Chain Solutions

From 10/2002 - To 10/2003

Responsible for Puerto Rico and US Virgin Islands.

Management of Freight Forwarding (Air & Ocean), Storage &

Distribution, Service Parts Logistics and Customs House

Brokerage Operations.

An organization of 80 heads including 4 managers reporting to

position.

Provided leadership in developing goals, implementing

processes and

policies for management, resulting in increased efficiency and

profitability.

Develop Puerto Rico business plan, marketing strategies,

projections and forecasts running at 109% efficiency.

Provide Supply Chain and Logistics solutions to clients that

include transportation, warehousing and distribution focusing

in value added activities.

Management of International Transportation lanes including all

Customs House Brokerage activities.

Review and Negotiation of all transportation contracts.

Implementation of Quality Certification Program.

Management and Implementation of Vendor Managed Inventory

Programs for Pharmaceutical Customers reducing DOS and

Inventory Carrying Cost.

Cost Improvement Process increasing profit margin by 19%.

Operations Manager, UPS Logistics Group

From 12/2001 to 10/2002

In charge of Healthcare Operations and Sales providing total

logistics services to Ortho-McNeil Pharmaceuticals in Puerto

Rico.

Warehousing and Distribution of packaging components to

satisfy manufacturing demands.

Development of a Kan Ban system with Inventory replenishment

every 4 hours reducing days of supply by 32%.

Cycle Count Accuracy of 100%.

Full compliance of cGMP requirements and CFR Regulations.

Increase of Operating Margin from 17.6% to 47.3%.

Overtime reduction by 10.7%.

Transportation Cost reduction of $5,680 monthly.

Labor Efficiency increase by 38%.

Senior Warehouse Lead, McNeil Consumer Products

From 5/2000 to 12/2001

Development of New SOP's and implementation of Safety and

Environmental programs for the department.

Development and Implementation of New Warehouse Lay Out to

achieve space and headcount reductions.

Development of Scheduling System Tool for Dock Schedule.

Automatization of Shipping Process.

Implementation of Warehouse Metrics.

Implementation of knowledge Capture document that serves as a

general guidance to Warehouse Operations.

Achieve 100% Inventory Accuracy certified by external auditors

Supervision of 31 heads 3 shift operations.

Cost reduction initiatives of 11%

Management of all Receiving, Warehousing, Inventory Control

and Shipping activities for Internal and External warehouse

facilities.

Senior Master Scheduler, McNeil Consumer Healthcare

From 03/1997 to 05/2000

Master Scheduling of 9 Billion CU's per year Tylenol Franchise

Business obtaining Customer Service level of 99.5% LIFR.

Scheduling of 11 packaging lines, 7 bottle and 3 blister lines

and 1 sub-contract operation for the Imodium Franchise.

Forecast Evaluation and Revision with National Planning and

Marketing.

Development of Level Load Model for Manufacturing Balancing.

Development of Planning Values and Capacity Levels for

Granulation, Compression, Coating, Gelddiping and Packaging

Manufacturing Departments.

Scheduling of all validation activities for packaging and

manufacturing processes.

Review and update BOM's and product specifications.

SAP MRP II System Certified.

Senior Cost Accountant, McNeil Consumer Healthcare

From 05/1995 to 03/1997

Headcount and Capacity Analysis for management decision

process.

Analysis of Manufacturing Variances.

Inventory Analysis and Reporting to Management

Forecast and STD Costing Analysis and Development.

Monthly Financial Reviews with Business Units.

Another 8 years of experience all in J&J companies (Ethicon &

Iolab) in the finance department with various assignments

including:

Cost Accounting

Asset Management

Cash & Investment Management

From 06/1987 to 05/1995.

Areas of Leadership, Self-motivated and self-confident, Business

Strength Development, Build strong professional relationships

(partnership), Strong Negotiator, International Experience,

creative, enthusiastic, dynamic and loyal. Strong Problem

Solving and Decision Making skills.

Languages Spanish and English.



Contact this candidate