Customer Service Manager
Resume:
Luis E. Rodriguez Cell No. 787-***-****
Urb. La Serrania E-mail:
#*** *********@*******.***
Caguas, P.R. 00725
Luis E. Rodriguez
Objective A Management position where I can demonstrate my expertise
taking
challenges and converting them into success stories that
create value for
your company.
Professional
Profile A hands-on professional with 26 years of experience in
Logistics & Transportation, Master Scheduling, Capacity
Analysis, Supply Chain and Finance. A results oriented
individual able to work on multiple priorities in a fast
challenging environment. People Oriented, Computer Literate
and Fully Bilingual.
Education
University of Puerto Rico
Humacao Campus
BBA, Finance
May, 1986.
Problem Solving, Decision Making Trainer for the Kepner &
Tregoe Institute Princeton, New Jersey. Certified Lean
Manufacturing and Six Sigma Techniques.
Professional
Experience Accomplishments at Pall, Inc.:
Recent Evaluation - Exceeded Expectations.
Raw Materials inventory reduction of $4.7 MM equivalent to
20.8%.
Projected Cost Reduction Initiatives of $1.7 MM for FY14.
Already completed Auctions representing $758 k
in savings.
Open NCR's reduction of 92.3% reducing response cycle time
from 368 days to below 30 days.
Develop and Implemented Raw Material 9 Blocker and Supplier
Score Card.
Reduction of Back Order for 3 business units from $2.9 MM to
$0.373 MM representing 87.3%.
Develop and Implemented Finished Goods 9 Blocker.
Accomplishments at Johnson and Johnson:
Winner of the Golden Award 2005 for the outsourcing of the
warehousing and distribution operations in Puerto Rico
reducing operational cost by 40%.
Winner of the Silver Award 2006 for the implementation of the
Direct Order process reducing the inventory by $1.5 M and
reducing DOS by 15 days.
Pall, Inc.
Purchasing Manager
From 02/2013 To Present.
Responsible For:
Manage a Team of 4 Buyers and 1 Traffic coordinator supporting
all procurement activities to support manufacturing demands,
MRO needs for the plant and traffic activities.
Provide Strategic Lead Inventory Reductions efforts by
Implementing RM 9 Blocker, Safety Stocks Levels and Vendor
Managed Inventory programs.
Provide Strategic Lead cost reductions activities via
Auctions and E-Bids.
Negotiations for all Affiliates and Contract Operations.
Qualification and Certification of all contract operations.
Monthly evaluation of Supplier with reviews of metrics to meet
Service Level Agreements and develop Management Action Plans
to achieve desire results.
Active participation in SIOP meetings evaluating and
supporting materials demand to achieve a 95% fill rate.
Support New Product Transfer with active participation in the
planning and development of time table and activities.
Manage Non-Conformance Report related to Raw Materials and
Implement corrective actions
with suppliers.
Develop and Maintain current SOP's to meet all Pall
Corporation and Industry Best Practices.
Keep all personnel current with Trainings and SOP's
requirements.
Maintain all Safety, Health and Environmental practices.
Provide Mentoring, Identify department Talent and Development
needs of Personnel.
Pall, Inc.
Senior Master Scheduler
From 06/2012 To 01/2013.
Responsible For:
Provide Strategic and Tactical Manufacturing Plans for 3
Business Units to meet customer demand at high service levels
for over 1,700 SKU's.
Effective and Efficient use of Human and Equipment resources
performing Rough Cut and Capacity Analysis.
Lead the implementation of a Rhythm Wheel to reduce change
overs and effectively reduce the back order, improve inventory
quality and increase service levels.
Manages the Excess and Obsolete process and Days of Inventory
projections with Finance.
Lead Complexity Analysis to implement rationalization process.
Lead Daily Production reviews (SQDIP) and discuss production
plan progress and challenges.
Presentation of weekly Root Cause Analysis and Counter Measure
plans to Senior Management by Business Unit.
Provide raw material shortages projection on a weekly basis to
the purchasing team and develop contingency plan to achieve
goals effectively by expediting components as necessary and
negotiate priorities with Sales Teams.
Provide weekly production plans by area.
Create weekly production orders by area.
Maintenance of the BOM and Material Master as applicable to
area of responsibility (Lead Times, Capacity and Safety
Stock).
Medical Business Solutions, Corp.
Owner and Manager
From 01/2011 To 06/2012.
Responsible For:
Revenue Cycle Management of Medical Offices under contract.
Invoicing of all services rendered by the Doctor to insurance
companies.
Provide guidance on federal regulations related to medical
practices.
Processing and recovery of all accounts receivables.
Regional Demand Planning Manager,
Johnson & Johnson Hemisferica
From 09/2008 to 12/2010
Responsible for:
Presentation of the Consensus Forecast to the Board of
Directors for Puerto Rico Market.
Conduct monthly S&OP process with Sales and Marketing
departments to consolidate Promotional Activity Calendar
with statistical demand and provide a 12 month rolling
forecast.
Evaluate consolidated demand and compare to Business Plan to
analyze gaps and implement action plans to meet BP.
Provide strategic and tactical guidance to achieve a Customer
Service levels for the Caribbean region of 94%. Currently
performing at 95.5%.
Provide strategic plan to reduce 10 days of supply while
maintaining Customer Service levels. Already have achieve 6
days reduction this year.
Maintain an Inventory Quality Ratio of 75% or better.
SKU rationalization and Complexity analysis for the Region.
During 1st Qtr has reduced by 18% the quantity of SKU's
improving profitability and reducing complexity in the region.
The goal for this year is a reduction of 20%.
Supply Chain Manager, Johnson & Johnson Caribbean
From 03/2005 to 08/2008
Responsible for:
Implementation of S&OP Process developing the process flow,
calendar of activities and Roles and Responsibilities.
Regional Demand Analysis using statistical methods to
recommend future demands for the Caribbean Region.
All supplier agreements in the region to be in compliance with
guidelines and policies.
Contract Negotiations for all Affiliates and Contract
Operations.
Manage Warehouse 3PL Operations.
Qualification and Certification of all contract operations in
the region.
Monthly evaluation of Supplier with reviews of metrics to meet
Service Level Agreements and develop Management Action Plans
to achieve desire results.
Conduct monthly S&OP process with Sales and Marketing
departments to consolidate Promotional Activity Calendar
with statistical demand and provide a 12 month rolling
forecast.
Evaluate consolidated demand and compare to Business Plan to
analyze gaps and implement action plans to meet BP.
Presentation to the Board of Directors for the Region.
Demand Analysis for 8 families of products with 1,230 SKU's.
Development of local tool in Excel to gather and consolidate
data for the region.
Direct reports included 2 Regional Demand Planners.
Caribbean Project Manager, UPS Supply Chain Solutions
From 10/2003 - To 10/2004
Responsible for:
Develop a full Implementation Plan of UPS Supply Chain
Solutions Operations on each of the following Islands: Aruba,
Barbados, Bermuda, Bahamas, Jamaica & Trinidad.
Strategic evaluation of contract operations for all Caribbean
Region including Transportation, Freight Forwarding, Custom
Brokerage and Warehousing providing recommendations on
canceling contract operations and/or converting them
into UPS operations.
Provide ROIC (Return on Investment Capital) analysis for
project viability. Participate on Decision Making process to
open new facilities on Island.
Presentation of project appropriation request to Senior
Management.
Gather all Government Permits.
Evaluation and acquisition of Facilities.
Hiring of all necessary personnel
Provide training to personnel on Safety, Environmental and
Operational systems.
Procurement of all office, Telephone and IT equipment.
Country Manager, UPS Supply Chain Solutions
From 10/2002 - To 10/2003
Responsible for Puerto Rico and US Virgin Islands.
Management of Freight Forwarding (Air & Ocean), Storage &
Distribution, Service Parts Logistics and Customs House
Brokerage Operations.
An organization of 80 heads including 4 managers reporting to
position.
Provided leadership in developing goals, implementing
processes and
policies for management, resulting in increased efficiency and
profitability.
Develop Puerto Rico business plan, marketing strategies,
projections and forecasts running at 109% efficiency.
Provide Supply Chain and Logistics solutions to clients that
include transportation, warehousing and distribution focusing
in value added activities.
Management of International Transportation lanes including all
Customs House Brokerage activities.
Review and Negotiation of all transportation contracts.
Implementation of Quality Certification Program.
Management and Implementation of Vendor Managed Inventory
Programs for Pharmaceutical Customers reducing DOS and
Inventory Carrying Cost.
Cost Improvement Process increasing profit margin by 19%.
Operations Manager, UPS Logistics Group
From 12/2001 to 10/2002
In charge of Healthcare Operations and Sales providing total
logistics services to Ortho-McNeil Pharmaceuticals in Puerto
Rico.
Warehousing and Distribution of packaging components to
satisfy manufacturing demands.
Development of a Kan Ban system with Inventory replenishment
every 4 hours reducing days of supply by 32%.
Cycle Count Accuracy of 100%.
Full compliance of cGMP requirements and CFR Regulations.
Increase of Operating Margin from 17.6% to 47.3%.
Overtime reduction by 10.7%.
Transportation Cost reduction of $5,680 monthly.
Labor Efficiency increase by 38%.
Senior Warehouse Lead, McNeil Consumer Products
From 5/2000 to 12/2001
Development of New SOP's and implementation of Safety and
Environmental programs for the department.
Development and Implementation of New Warehouse Lay Out to
achieve space and headcount reductions.
Development of Scheduling System Tool for Dock Schedule.
Automatization of Shipping Process.
Implementation of Warehouse Metrics.
Implementation of knowledge Capture document that serves as a
general guidance to Warehouse Operations.
Achieve 100% Inventory Accuracy certified by external auditors
Supervision of 31 heads 3 shift operations.
Cost reduction initiatives of 11%
Management of all Receiving, Warehousing, Inventory Control
and Shipping activities for Internal and External warehouse
facilities.
Senior Master Scheduler, McNeil Consumer Healthcare
From 03/1997 to 05/2000
Master Scheduling of 9 Billion CU's per year Tylenol Franchise
Business obtaining Customer Service level of 99.5% LIFR.
Scheduling of 11 packaging lines, 7 bottle and 3 blister lines
and 1 sub-contract operation for the Imodium Franchise.
Forecast Evaluation and Revision with National Planning and
Marketing.
Development of Level Load Model for Manufacturing Balancing.
Development of Planning Values and Capacity Levels for
Granulation, Compression, Coating, Gelddiping and Packaging
Manufacturing Departments.
Scheduling of all validation activities for packaging and
manufacturing processes.
Review and update BOM's and product specifications.
SAP MRP II System Certified.
Senior Cost Accountant, McNeil Consumer Healthcare
From 05/1995 to 03/1997
Headcount and Capacity Analysis for management decision
process.
Analysis of Manufacturing Variances.
Inventory Analysis and Reporting to Management
Forecast and STD Costing Analysis and Development.
Monthly Financial Reviews with Business Units.
Another 8 years of experience all in J&J companies (Ethicon &
Iolab) in the finance department with various assignments
including:
Cost Accounting
Asset Management
Cash & Investment Management
From 06/1987 to 05/1995.
Areas of Leadership, Self-motivated and self-confident, Business
Strength Development, Build strong professional relationships
(partnership), Strong Negotiator, International Experience,
creative, enthusiastic, dynamic and loyal. Strong Problem
Solving and Decision Making skills.
Languages Spanish and English.
Contact this candidate