Sales Management
Resume:
VOKHID(JOHN) ABDULLAYEV
*******@*****.***
Available for W2/1099 Contract
Working towards Salesforce ADM 201 Certificate
SUMMARY:
. Overall 4+ years of IT experience that includes 1 year as a Salesforce
Admin/Developer Associate and 3+ years as an IT Business Analyst in
Finance, SaaS CRM domains.
. Involvement of full life-cycle implementation of Salesforce CRM for
Healthcare institution including Sales Cloud, Service Cloud, Customer
portal, Partner portal, Contract Management, and Chatter
implementations
. Experience in Lead, Sales and Support Possess and Record type
implementations on Salesforce and process knowledge.
. Hands-on experience in applying customizations on Salesforce such as
creating custom objects, fields, validation rules, workflow rules and
approval process.
. Reporting and Dashboards using components and different report types.
. Hands-on experience in applying security controls on Salesforce:
creating Users,Roles, Profiles, Page Layouts, Sharing rules,
. Experience in Data Migration using Import Wizard, Workbench and other
integration tools like and Apex Data Loader
. Case Management: assignment rules, queues and escalation rules
. Data migration experience using APIs, Data Loader, Import Wizard
. Data Management and Analysis: data mapping, data sourcing, database
tables analysis, SOQL, SOSL
. Experience in gathering requirements, requirements analysis, workflow
diagrams, use cases using MS Visio, LucidCharts
. Experience in preparing BRD, FRD documents and conducting meetings
with SMEs
. Liaison between business users and technical team, coordinating
meetings and strong business acumen
SKILLS:
BA SKILLS REQUIREMENTS GATHERING, REQUIREMENTS ANALYSIS, BRDS, FRDS; UML,
USE CASES, FLOW DIAGRAMS; MS OFFICE, MS VISIO,
LUCIDCHARTS, UAT, TEST CASES; ERP, CRM, SOA, END-USER
SUPPORT, SQL, MYSQL, CMS, GOOGLE ANALYTICS, E-
COMMERCE, CROSS-TEAM COMMUNICATION, TEAM-PLAYER,
AGILE/SCRUM AND WATERFALL;
SFDC Skills Workflow & Approvals; Reports & Dashboards; Custom Objects;
Custom settings; Security Controls, Sharing Rules;
Contract Management; Apttus, AppExchange; Full copy
Sandbox; Outlook Integration, Customer and Partner
Portal, Data Migration; Data Loader, Import Wizard,
D&B, Data.com, Service Cloud, Sales Cloud, Data.com,
Knowledge Management; Apex Trigger, Batch Apex;
Visualforce (Page, Component & Controllers); Eclipse
IDE, J2SE(core Java), My SQL, Web Services APIs: REST
and SOAP, JSON, XML, WSDL, HTML/CSS
EXPERIENCE:
Company: Compuga/SCM Data
Role: SFDC Admin/Developer Associate
Duration: Jan 2014 - August, 2014
Location: Fremont, CA
Project: The in-house project objective was to leverage Salesforce for one
of the leading healthcare institution in the USA. Implementation is
executed by offshore team in India and small team based in in in the USA.
Started from data migration data from legacy systems to Salesforce and
extensively implemented of Sales Cloud, Service Cloud, Contract Management,
Chatter
. Involved in full life-cycle Salesforce.com implementation in
Healthcare domain
. Hands-on experience on Salesforce Administration and Development with
field professionals
. Data Migration from legacy system (Peoplesoft) to the target system
Salesforce
. Created various Custom Objects, Custom Settings, Custom Labels,
Validation rules, Record types, Custom Tabs, Workflow rule and
approval process including Field updates and email alerts.
. Worked with standard Salesforce.com objects like Accounts, Contacts,
Leads, Cases and Opportunities.
. Defined the lookup relationship and master-detail relationship on the
objects that helps in associating the records and defining a parent-
child relationship in which the master object controls certain
behaviors of the detail object respectively.
. Involved in designing, developing and deploying Apex Classes,
Controller Classes, Apex Triggers and Visualforce pages
. Created page layouts to organize fields, custom links, related lists,
and other components on a record detail and edit pages
. Created various Custom Reports and Dashboards for standard objects as
well as custom objects to give complete detail overview of Opportunity
pipeline
. Created profiles, roles and implemented Object level, field-level,
record-level security and sharing rules
. Implementation of Web services to integrate different external systems
using SOAP and REST APIs
. Actively involved in the implementation of Sales Cloud, Service Cloud,
Data.com and Chatter
. Used the full copy sandbox for testing and migrated the code to the
deployment instances.
Environment & Tools:
Apex, J2SE, Core Java, Visualforce (Pages, Component & Controllers),
Pages, SOAP/REST, JSON, XML, HTML/CSS, SoapUI, HTML, Workflow &
Approvals, Reports & Dashboards, Custom Objects, Custom Tabs, Email
Services, Security Controls, Sandbox, Service Cloud, Sales Cloud,
Data.com, Chatter, My SQL, Data Loader, Import Wizard, Eclipse IDE, MS
Office, Agile/Scrum
Company: California Blinds
Role: Associate CRM Consultant
Duration: March 2013 - June 2013
Location: North Hollywood, CA
Project: The project objective was to review and evaluate business
processes and implement Salesforce CRM for their manufacturing and sales
operations.
. Reviewed and evaluated sales and manufacturing processes
. Provided implementation support of Salesforce CRM
. Migrated data from GoldMine CRM to Salesforce
. Created company profile and roles, profiles, sharing rules
. Applied custom objects, fields, workflow actions and validation rules
*Written reference from CEO is available upon request
Company: Finnet Limited
Role: CRM Business Analyst
Duration: August 2010 - Sept 2012
Location: Uzbekistan, Tashkent city
Project: Finnet Limited, the firm behind the kpi.com product, is privately
held and incorporated in the UK. Established in 2004 and forming branch
office in Central Asia in 2007. Project objective was to build Cloud-based
SaaS B2B product called kpi.com. This integrated Mini ERP solution included
some sub-modules such as CRM, Project Management, Accounting, HRMS,
Document Management and Performance Appraisal.
. Played key role in developing business logic and functionality of CRM
module of www.kpi.com mini ERP application
. Conducted research on several CRM technologies such as Salesforce CRM,
Microsoft Dynamics CRM, Zoho CRM to develop the module functionality
. Involved in requirements gathering meetings, brainstorming meetings,
surveys to elicit requirements from top SMEs
. Requirements analysis and initiating flow diagrams and use cases, user
stories
. Involved in integration of the ERP with different external systems
like Salesforce.com, QuickBooks as well as plug-ins such as MS
Outlook, Google Calendar
. Involved in developing federated logins with Google Apps, Yahoo,
Facebook, LinkedIn
. Participated in UAT and End-to-end testing of Accounting, Project
Management, Document Management, HRMS and Performance Appraisal
modules to ensure the features developed meet requirements in BRD
. Release management, version control and delivery support
Environment & Tools:
CRM, ERP, Salesforce.com, Microsoft Dynamics, Zoho CRM, Project
Management, Accounting, Document Management, HRMS, Performance Appraisal,
J2EE, .NET, HTML/CSS, BRDs, FRDs, Use Cases, UML, Dell Boomi, Waterfall
Company: Venom Media Limited
Role: Business Analyst - Finance
Duration: August 2009 - July 2010
Location: Uzbekistan, Tashkent city
Project: Involved as a Business Analyst to implement 3 financial projects:
www.cooconnect.com, www.atmonitor.co.uk, www.financialit.net (former
www.rfpconnect.com) with partners based in the UK. These projects are
dedicated to target specific financial buy side institutions to connect buy-
side and sell side COOs of financial institutions.
. Coordination between offshore team and development team
. Requirements elicitation and analysis and translating them into
technical tasks
. Data research and analysis on buy side financial institutions such as
Hedge Funds, Mutual Funds, Pension Funds located in United Kingdom
. Web site maintenance, content development, content publishing and
member profile management
. Online marketing, Social media, SEO, mass mailing and generating
Google Analytics reports on timely basis
. Performed UAT and functionality testing
. Involved in development and testing of Expert Panel component and
panel members management
Environment & Tools:
.NET, Web Development, Offshore development, QA, Waterfall, MS Office,
Finance, Hedge Funds, Mutual Funds, Trade organizations, Expert Panel
Development, Data Analysis and research
EDUCATION:
Lincoln University, Oakland - CA
MBA in MIS (Management Information Systems), 2014 - present (expected 2015)
University Of Wales, Uzbekistan
B.S. in Business and Marketing, 2008 - 2012
Namangan Institute of Engineering and Economics
B.S. in Accounting, 2003 - 2007
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