Manager Operations

John A. Morcos

*** ****** ***** ******, **** Mary, FL 32746 917-***-**** Cell

****.******@*****.***

STRENGTHS

Multitasking,Computer Proficiency, Verbal and Written Communication, Team

Leadership

Skills

knowledge of Microsoft Excel, Microsoft Word, Lotus Notes, Microsoft Outlook,

Bloomberg Accounts payable, Accounts Receivable, General Ledger, DTCC

PROFESSIONAL EXPERIENCE

BNY MELLON- Lake Mary, FL May 2011- March

2014

Account Analyst

Perform account reconciliation and generate report details for submission to

management.

Insure all fees and expenses are charged on a timely basis and prepare reports

and documentation for billing.

Prepare AP collateral reports and ensure receipt and timely return of

collateral.

Perform custodial functions including income collection and verification.

Daily contact with fund accounting Interface with APs concerning settlement and

collateral.

Conduct in-depth data analysis on processes using Six Sigma DMAIC tools to

identify process weaknesses and design, defect source identification and

elimination by implementing and monitoring improvements

`Review, research, and resolve account discrepancies.

Daily contact with auditors concerning routine questions.

BB&T- Orlando, FL

November 2010 - May 2011

Institutional Services Corporate Trust Custodian I (Temp)

Receive original documents pertaining the FNMA and GNMA pooled loans.

Ensure that custodial documents are prepared and executed in accordance with

regulations.

Assist in the preparation of various management reports reflecting status of

pooled loans.

Interact with various issuers, regulatory agencies and auditors to resolve

issues regarding compliance, deliveries and certifications.

WEISER CAPITAL MANAGEMENT- New York, NY April 2010 -

August 2010

Operations Manager

Coordinate with IA's and prepare paperwork for clients signature to open new

accounts.

Work with IA's on all account updates and changes, address changes, cost basis.

Update interest and dividend payments both in cash and in reinvestment form.

Reconcile all accounts once all assets have been transfers have been completed.

Communication with IA's, clients and third party through email and voice mail.

Responsible for all files and insure all proper paperwork is in good order

Coordinate with clients and IA's regarding journaling assets to and from Schwab

accounts. Wire transfers to and from Schwab accounts and third party accounts.

Responsible for the Quarterly fees charged to client accounts.

CHARLES SCHWAB- Orlando, FL

November 2006-April 2010

Senior Operations Specialist

Processed Acat transfer requests for both Retail and Institutional clients.

Reviewed and assessed risk of client assets. Research and resolve complex client

issues.

Daily contact with clients and financial advisors to manage the coordination of

transfers from other financial institutions to ensure expedited receipt of

assets.

Managed the coordination of workflow. Research and resolve complex client

issues.

EDUCATION

Pace University

Major Finance

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