Senior Administrative and Operations Professional

PATTI (FRANCHETTI) LEATHERMAN

** ****** ***** *******, *** Jersey 08053

856-***-**** ***********@*******.***

SENIOR ADMINISTRATIVE AND OPERATIONS PROFESSIONAL

Results-driven, dynamic, and versatile professional with a stellar, 15+ year record of advancement and achievement. History of high-level, thorough, and skillful C-level executive support including assessment of internal systems, prioritization of operational needs, utmost dependability, stabilizing and increasing organizational productivity, establishing cost-saving protocols and processes, maximizing efficiencies, and possessing a reputation for exceptionalmanagement and operations expertise spiraled into advancement of upper management/leadership roles. Generate solutions to restore and maintain utmost organizational stability. Draw on versatile experience to expertly guide HR functions, office operations, and business development initiatives. Forge productive relations with all colleagues and staff members. Commitment to integrity and professionalism in all efforts. Strong leader with demonstrated success fostering employee morale and excellence.

AREAS OF EXPERTISE

Team Leadership & Motivation * Cross Functional Collaboration * Talent Succession Planning * Critical Thinker * New Business Development * Legal & Corporate Compliance * Executive-Level Support * Problem Resolution * Process Redesign & Improvement * Project & Program Management * Finance Analysis & Management * Client Relationship Management * Negotiations * Building High-Performing Teams * Board Member Relations

PROFESSIONAL EXPERIENCE

CDI Corporation, Philadelphia, PA May 14 – Aug 14

[Multinational, integrated, market-leading engineering and technology services firm providing client -focused solutions in select global industries as well as professional services staffing through its global business operations.]

Executive Administrative Assistant(Temp Position)to SVP/COA/General Counsel Jun14–Aug14

Executive Administrative Assistant(Temp Position)to Interim President&CEO/CFO May14–Jun14

In two highly visible roles, provided executive-level administrative support and proactive management for day-to-day activities.

With minimal training successfully assisted with Quarterly Earnings Meeting/Call and two Board Meetings.

Maximized productivity for both positions by establishing viable processes and priorities through the initiation and implementation of a process manual.

Simon PR, Philadelphia, PA Oct 13 – Feb 14

[Premier boutique public relations agency. Unexpected loss of agency’s three largest clients created a financial hardship resulting in the elimination of my newly created position.]

Chief of Staff: Served as President’s top-level advisor, who is part confidant, part gatekeeper, and part strategic consultant. Drove internal functions including talent acquisition, HR, vendor relations, IT, and general office operations. Managed and mentored staff members to excellence. Maximized productivity and positioned growth by establishing viable processes, objectives, priorities. Established/implemented a forecasting/actual hours tracking process decreasing over-servicing of clients.

The Graduate! Network, Inc., Philadelphia, PA Feb 12 – Feb 13

[Start-up non-profit that coordinates a peer-learning network of regional collaborations focusing on adult college completion. Funding constraints within Graduate’s first year necessitated reorganization and the elimination of several positions, including mine.]

Director of Business Services: Drove all internal functions including talent acquisition, HR, finance, vendor relations, IT, and general office operations. Partnered with foundations, funders, business partners, and Board of Directors to advance organization’s goals. Primary sponsor and agent for internal change initiatives; initiated process im-

provements, and cultivated future development. Played key role in transitioning this managed partnership with Philadelphia Workforce Investment Board to an independent business in February 2012. Maximized productivity and positioned growth by establishing viable processes, objectives, priorities. Helped build out a quality workforce by hiring staff and assembling competitive benefits package. Facilitated staff leadership to members of Board of Directors, supporting key activities.

Philadelphia Workforce Investment Board, Philadelphia, PA Jan 06 – Feb 12

[Non-profit organization that worked to align the skills of the region’s labor force to meet the needs of industry in support of the region’s growth and prosperity.]

Director of Operations/Chief Operations Officer: Upheld all administrative functions including HR, finance, external resourcing, and office management. Managed and mentored staff members to excellence. Formed a positive, productive work environment by building operating model that improved collaboration across all functions. Captured $877K total savings over 6 years by negotiating early office lease renewal. Made process improvements that yielded $113K first-year savings and $330K total in next 2 years. Coordinated $110K office renovation in an occupied workspace, with no loss in staff productivity. Pioneered improvement of governance, business strategy, finance analysis, peer comparison, and decision-making needs for Board of Directors.

UPHS/John Rhea Barton Surgical Assoc., Philadelphia, PA Sep 04 – Jan 06

[Dr. Louis Bucky, cosmetic surgery practice]

Office Manager/Executive Assistant: Oversaw all nonclinical administrative areas including finance, operations,and HR. Enhanced practice by forging productive relations with external vendors, consultants, pharmaceutical reps. Introduced and preserved National Patient Safety Goals, and aligned internal functions with Joint Commission on Accreditation of Healthcare Organizations. Completed an office renovation project ahead of schedule and on budget.

Philadelphia Workforce Investment Board, Philadelphia, PA Jul 03 – Sep 04

Operations Manager/Executive Assistant: Developed internal systems, supervised staff, liaised with external contacts, and ensured full legal compliance. Organized and facilitated quarterly Board of Directors meetings. Established a coherent organization-wide brand by defining and enforcing communication standards. Maintained quality, accurate internal reporting by closely assessing technical documents before distribution.

Updated and maintained surgeon’s personal calendar. Coordinated his speaking engagements and travel arrangements as well as effectively managing his personal affairs.

Citizens Bank, Philadelphia, PA Apr 02 – Jul 03

Executive Assistant: Provided key operational support to Director of HR; maintained calendars, made travel arrangements, and facilitated external correspondence. Monitored budget and ensured accuracy of multi-departmental expense reports. Administered company-wide annual incentive/bonus programs. Served as primary point of contact for employee assistance program. Built strong customer relations by addressing and deftly resolving all issues and problems. Strengthened cross-functional relations by introducing an administrative support group/committee.

PRIOR EXPERIENCE

Excelled in a series of office management, business support, and executive assistant roles in small to large domestic and international research/technology, manufacturing, shipping, and customer service corporations.

EDUCATION

Business Management, Atlantic Community College, Mays Landing, NJ (4.0 GPA)

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