Courtney R. Wood
***** ********* *******, ********** ** 48076
****************@*****.***
Background Summary
Hard-working, dependable and levelheaded individual with CPC-H-A certification. Graduated with honors from the Pittsburgh Technical Institute with an Associate Degree in Medical Office Administration. Knowledgeable and experienced in paperless medical records, verified patient information, and patient accounts. Skilled in tasks related to accounts receivable, posting of charges, addition of codes and code modifiers, and verification of insurance eligibility and benefits. Motivated approach to accuracy and productivity in the workplace. Proven ability to show leadership and work well under time constraints. Excellent skill in communication and teamwork.
Education & Qualifications
Pittsburgh Technical Institute
Associate in Science Degree, Medical Office Administration
GPA 3.42
July 2009
Clinical Skills: Experienced in obtaining and recording vital signs and basic patient history
Administrative Skills
Completed 110 hours of ICD-9 and CPT-4 abstracting
Knowledge of health insurance billing and reimbursement, including claims and payment applications
Skilled medical record management and appointment scheduling
Proficiency in Microsoft Word and Excel
Familiarity with Transcription, Medical Manager and MediSoft programs
HIPAA and OSHA certified
Certifications: CPC-H-H
Work Experience
Classic Home Health Care - Office Specialist
June 2014 - July 2014
Communicated and followed up with marketing representatives
Created and implemented process for the intake of new referrals
Developed and actualized checklist procedures to follow up in-progress referrals
Coordinated care of skilled clients with RNs internally and contracted therapists externally
UPMC Hamot - HIM Support Specialist
February 2012 - May 2014
Completed data verification, duplicate merges, and corrections to medical records
Performed PHI verification, indexing, and quality assurance
Acquired competency in HPF, Invision, Medipac and QCI software
Managed routine scanner maintenance
Corry Memorial Hospital - Billing and Collections Specialist
May 2010 - November 2011
Developed skills in patient communication and dispute resolution
Called self-pay accounts with balances and coordinated monthly payment arrangements
Worked with insurance providers, sending initial claims and reconsideration claims
Obtained competency in Healthland software
Served on Safety Committee as billing department representative
NovaCare Physical Rehabilitation - Patient Service Specialist
October 2009 - May 2010
Managed appointment scheduling, memberships, and patient records
Verified eligibility and benefits, including use of NaviNet, in conjunction
with corporate billing offices
Collected co-pays, coinsurances, direct revenues, and other payments
Achieved competency in Therapy Source and Citrix software
Traveled between four separate offices to maintain consistency as needed
Thorn Run Chiropractic - Billing and Collections Specialist
April 2009 - July 2009
Produced HICFA-1500 claim forms and worked with insurance providers regarding payments and errors
Entered EOB and HRA account payment information into MediSoft
Created and maintained patient records
Verified patient eligibility and benefits via NaviNet and collected payments
Worked with patients on low-volt muscle stimulation machines and traction beds