Customer Service Representative

Karen Martinez ***********@*****.***

Cell480-***-****

OBJECTIVE: An entry-level position as a Shipping and Receiving Customer

Service.

EXPERIENCE: SERVIS AIR USA INC. AZ-June 2012-Present.

Serving Spirit Airline.

Customer service Agent.

Inbound and outbound customer service calls.

Handle general administration duties such as schedules, filling, faxing, e-

mails.

Communicating with others stations to gather flight information.

making reservations, preparation and issuance of tickets and itineraries,

computation of fares, issuance of refunds, checking baggage, collection of

excess baggage charges, providing passengers with general travel

information; meets aircraft at gate or loading area, performs duties in the

departure lounges or at boarding gates when enplaning and deplaning

passengers, checks passenger ticket for validity and lifts appropriate

coupon, completes all necessary arrangements for accommodating passengers

holding reservations, standbys and their luggage, determines flight close-

out time and prepares, completes and checks various flight forms for

accuracy, invalidates tickets and completes post-departure procedures;

performs lost and found activities

Handle baggage claims and customers inquiry.

Resolve reservations issues.

Maintained files and complying with FAA, DOT AND TSA regulations.

Handle cash and credit cards payments and reported to the airline at the

end of the operation etc..

U.S. Ground Services -AZ--October, 2007 -Nov,2009

Serving Allegiant Air.

Customer Service Agent.

Provide Customer Service, ground service coordinator.

Used computer to access and retrieve data.

Ticketing, Passengers check-in, Boarding and arrivals assistance

Reaccom customers.

Handle cash, credit card, and checks payments.

Cash reports, shift reports and any other reports needed.

Provide arrivals and departures information to customers.

Loading and Unloading Aircraft, taking bags to the baggage claim.

Weight and Balance, file paper work for out bound and in bound flights in

order as FAA required.

Out bound and Inbound Customer service calls etc.. (same as above)

Apple One Employment Services -AZ--Jan 2007-Feb 2007

Out bounds Customer Service calls as a Representative of - University Of

Phoenix.

Verifying schools addresses, fax numbers, numbers of teachers etc...

Entering above information into a data base.

Aero Ground INC./Manzies Inc. CA --March 2004-November 2006

Serving Asiana Airline Cargo.

Customer Service Agent.

Provide customer service, Handle cash and checks payments.

Answered phones, greeted, assisted customers and handle- general

administration duties such as filling, faxing and copying.

Maintained telephones logs, Took messages and Resolve- customers inquiry.

Taking documents to Customs, Completed Inventory for all cargo in the

warehouse etc..

Swiss Port Corp --CA---August 2001-December 2003

Serving Taca airline, Mexicana air line and Swiss air.

Customer Service Representative.

Provide customer service,

Inbound and Out bound calls.

Ticketing, Boarding and arrivals assistance.

Handle cash and credit card payments, etc.

Weight and Balance, assisting with baggage claim and Customers complaints.

Dealing with over book flight, delays flight etc.. (same as experience

number one)

EDUCATION: El Camino College -CA -- Attend for a year, August, 2000.

Chandler-Gilbert Community College AZ- Jan 2011-Present

SKILLS: Microsoft Word, Excel, Power Point, Databases and information

Systems.

Type 30-35 wpm.

Bilingual, English and Spanish.

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