Customer Service Human Resources

Emily R. Rogers

**** ****** *** **, ********, KY 41017 ? 859-***-**** ?

**********@*****.***

Education/Honors

. University of Kentucky: Graduated May, 2012

Bachelor of Science in Education; Major: Kinesiology

(Exercise Science)

. Graduated Cum Laude with Department Honors - Cumulative GPA of 3.48

. Received Dean's List Honors Spring 2010, Spring 2011, Fall 2011

. Recipient of Full Athletic Scholarship (Soccer)

. Received 2009, 2010 SEC Academic Honour Roll

. Recipient of Arthur Ashe Jr. Sports Scholar Award

. University of Kentucky Women's Soccer

2011 - 2012

- Undergraduate Assistant: Assisted Head Coach Jon Lipsitz with

coordinating, preparing and executing team's daily activities (i.e.

team practices, meetings, budgeting, meals, etc.)

- Acted as a liaison for all incoming and visiting recruits; accompanied

them around campus for events, meetings and social gatherings,

promoted the school and its programs

Summary of Qualifications

Detail-Oriented Punctual

Organized

Excellent Communication Skills Creative

Computer Skills

Ability to Multitask Collaborative

Payroll

Recruiting Experience Extremely Organized

Public Speaking

Presentational Skills Ability to Problem Solve

Budgeting

Customer Service Employee Training

Marketing

Work Experience

. Snider-Blake Personnel Florence, KY

Present

Human Resources Generalist/Recruiter:

- Oversee daily operation of Florence office

- Consult with employers to identify needs and preferred qualifications

- Review resumes and interview applicants with relevant experience,

education and skills

- Inform applicants of job details, requirements and conditions

- Hire or refer qualified candidates

- Provide basic training for employees as necessary

- Administer any employee tests or examinations required for position

- Act as strategic business partner to hiring managers; strategize for

future employment needs

- Conduct new employee orientations and facility tours

- Process paperwork and background checks

- Input weekly payroll

- Use of various HR tools and software (Excel, eEmpact, Citrix, Adobe,

Paint, Word, Outlook)

- Utilize human resource policies, procedures and regulations

- Resolve issues between management and employees; employee relations

- Maintain employee files and records

- Remain up-to-date with new developments in recruiting practices and

techniques

- Manage schedules for rotating staff, secure coverage for vacancy

shifts

. Northern Kentucky Soccer Association Florence, KY

Present

Soccer Coach

- Create, design and implement weekly practices and training sessions

- Coach weekend games

- Coordinate parent and player schedules

. Altum Health (Contract) Sudbury,

Canada Sep 2012 - Dec 2013

Physical Therapy Assistant:

- Designed client rehabilitation programs under direct supervision of

Physical Therapist

- Completed weekly Functional Assessments to determine patient

eligibility for rehab or recovery

- Monitored and assessed patients' physical and cognitive abilities

- Constant use of time management skills and communication abilities

- Responsible for completing detailed reports under strict deadlines

- Supervised and managed up to 15 patients

- Collaborated with outside resources to secure comprehensive patient

care during and after treatment

- One of three members in "Function and Pain Program" (FPP) alongside

Cognitive Behavioral Therapist (CBT) and Occupational Therapist (OT):

. Provided weekly education for patients suffering from chronic

pain, PTSD and behavioural

challenges

. Responsible for supervising, creating and implementing

cognitively based rehabilitation programs

. Collaborated daily with CBT, OT and case managers to improve

patient care

. Completed daily reporting, recording and assessing of patients'

progress

. Abided by strict regulatory and confidentiality laws

. Developed and maintained meaningful relationships with patients

and coworkers

Volunteering

Salvation Army Early Learning Center Lexington, KY 2011-2012

I spent over 400 hours volunteering as a Teacher's Assistant for the

Early Learning Center where I supervised, taught and interacted with

children ranging in age from 2-5 years.

Various Elementary Schools - "God's Pantry" Lexington, KY 2008-2012

Each semester my team mates and I would collect canned and packaged foods

and deliver them to local low-income schools for lunch.

Panhellenic Soccer Club Sudbury, Canada 2006-2013

I utilized my passion for soccer to help mentor, coach and referee girls

and boys indoor and outdoor youth soccer.

References Available Upon Request

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