Project Manager
Resume:
WILLIAM O. NORDBROCK, PMP
**********@*****.***
Bloomingdale, IL 60108 http://www.linkedin.com/in/williamnordbrock
PROJECT MANAGER
Proven project leader for complex software development programs.
Established and owned Project Management Office (PMO) governance function
at Motorola. Results-oriented project ability in orchestrating high-energy
team relationships in strategy driven organizations. Expert in delivering
time critical, multiple locations, software releases with exceptional
quality to meet customer commitments with full functionality and within
staffing budgets.
. Delivered largest program release to the 3G cellular network in Japan.
Deployed 80 cellular field sites with 5-9's availability for 20 million
subscribers. Customized Primavera feature schedules were coordinated and
based on PMO best practices of customer expectations, scope, effort
estimates, staffing allocations, quality goals, milestones, and composed
into comprehensive project plans. Recorded risks and issues were
maintained in a database during team meetings and issues were resolved
with business development and engineering groups. Program status was
skillfully communicated to key stakeholders using Outlook email, MS
PowerPoint, Excel, Word, and Adobe PDF reports.
. After one year of dedicated and collaborated efforts of seven project
teams in planning, designing the alignment of the data structures between
Vignette and Oracle ATG (Art Technology Group), integrating the ATG into
the new support portal user experience, migrating over 40,000 My Symbol
Care users to ensure that their access is setup correctly, the last
remaining post release defects were deployed in early December. This new
ATG and Portal experience replaced the global Symbol Support Central to
provide associates, customers and partners with the ability to
automatically download their entitled software. Since the IT August
deployment and the Business go-live in October, thousands of users across
the globe have over 20,000 successful downloads and now can prominently
view Symbol support information that was previously hidden behind
multiple clicks. This project continued the Motorola Solutions effort of
building a global foundation to offer self-service access to support the
Global Enterprise Service Desk and its Enterprise customers and partners.
. Disaster recovery (DR) time lines were used to record planned and actual
times of infrastructure, database, and applications recovery tasks.
Measurements were compared to critical recovery data point and time
objectives for 15 business systems, including transactions to generate
orders, demand to deliver, and invoice to report systems. With over one-
hundred name resources, the June rehearsal DR met the data and time
stakeholder goals for Trilogy business systems. Drove application support
teams to project closure by posting test cases, test results, and lessons
learned.
. Received Motorola "Bravo" award for reducing over 800 independent quality
criteria into a proficient formalized phased common gate process that
improved efficiency.
. Recipient of the first Motorola Global Program Management Organization
"Extra Mile" award for promoting the quality gatekeeper and risk tracker
tools across the company.
CORE COMPETENCIES
Project Management, Schedule Project Coordination, Software Development,
Communications, Vendor Management, Cross-Functional Project Team
Leadership, Release Integration, Quality Management, Process Improvement,
Change Management, Problem Eliminator, New Product Release Delivery,
PMBOK, SDLC, ISO9000/TL9000, SEI CMMI
CERTIFICATIONS / TECHNICAL PROFICIENCIES
Certifications: PMI PMP, ITIL Foundations v3 from EXIN, Master's
Certificate in Project Management
Tools: MS Project 2010, Primavera, MS Office, Outlook, MS Word, Excel,
Powerpoint, Visio, QuickBase, Sharepoint
Languages: HTML, C, Assembler, Pascal, PL1, Fortran, Basic
WORK EXPERIENCE
TEKSYSTEMS, Schaumburg, IL April
2014-July 2014
IT Program Manager contractor at Motorola Solutions Inc. (MSI) for IT
Operations Support Center
. Extended Care Period Readiness was achieved on-time in May with the IT
Operations Support Center and Trilogy IT Partners for the May Go-Live
release deployment for Psion and McAllen business customers.
TEKSYSTEMS, Schaumburg, IL
Nov.2012-Feb.2014
IT Program Manager contractor at Motorola Solutions Inc. (MSI) for
transition of Knowledge Management system.
. The ATG Enterprise project replaced the failing, unreliable Enterprise
knowledge management application known as Support Central (Knova). The
solution combines a new knowledge management tool (Oracle ATG) with an
improved and integrated user experience. The new tool and associated user
experience lays the groundwork for future expansion of the Support Portal
to include additional self service functions.
. Program baseline includes the business approval of customer requirements
along with vendor statements of work for scope, cost and resource
forecasts, activity estimates, and detailed schedules for a production
deployment in August.
. Five IT vendor teams use waterfall SDLC, and My Symbol Care IT vendor
team utilizes a tailored-Agile method.
. Extended Care Period Readiness was successfully achieved January 31st,
2014 on-time with IT Operations and Trilogy IT Partners ten days before
the Trilogy 4.1.1 Go-Live release deployment in February 2014 for Asia
customers.
TEKSYSTEMS, Schaumburg, IL
Feb.2012-June 2012
IT Project Manager contractor at Motorola Solutions Inc. (MSI) for
Transformation Trilogy projects of data center infrastructure disaster
recovery, external business request firewall, and support model extended
care period.
. Quickly organized Trilogy application owners and database administrators
to document Pre Planning Guides with critical business functions,
internal and external web sites, server names, IP addresses, start-up
procedures, recovery steps, and verification of business transactional
tasks for storage in the Living Disaster Recovery tool at MSI.
. Hosted the Disaster Recovery (DR) War Room teleconference bridge during
the week-long disaster recovery exercise in early March. Effectively led
the MSI and Business Cloud DR teams to triage and log issues, eliminate
problems, and take corrective actions. Initiated the warm handoff
communication process between infrastructure technicians, database
administrators, and IT build application owners in the United States,
Israel, and India.
. Expanded the team contact list with 24 hour by 7 day coverage for the
June DR rehearsal. Primary, secondary, and offshore resources, plus
operational application support MSI DR team members were engaged in the
June DR rehearsal war room conference bridge and were kept informed using
frequent email stoplight communications and periodic DR rehearsal status
conference calls with MSI directors, stakeholders, and DR team leaders.
. Base-lined Trilogy Support Model schedule with executive stakeholders for
the definition tasks, rehearsal test activities, and extended care period
actions. Work break down structure and work packages were planned for
teams involving the call center, ticket routing, triage, IT build,
database, operations, support, training, and communications.
SAYERS, Vernon Hills, IL
2010-2012
Improved and institutionalized IT Configuration Warehouse specialist
position for John Deere account using QuickBase. Received and scanned over
48,000 assets from John Deere and disk wiped 26,000 hard drives on
workstations, desktops, and laptops. 12,000 computers have been imaged,
prepared, and sold for $2M in the online web market.
Motorola Inc, Schaumburg, IL
1982-2009
A leader in the design and manufacturing of high tech infrastructure
products for commercial cellular networks.
PMO Business Operations Process Champion-Networks Project Management
Organization (2004-2009)
Pioneered the program governance function in the Project Management Office
(PMO). Owned dynamic weekly business operation reviews with Motorola
executives and engineering managers in USA, Spain and India.
. Collaborated in the creation of Project Management Office (PMO) as a
formal matrix group of 60 project managers working in the software life
cycle model with marketing business managers, system requirements,
development engineering, system test, product deployment, and customer
account teams to achieve organizational objectives.
. Official process owner for the PMO. Established and was accountable for
PMO Governance of projects.
. Authored and maintained the Motorola Core Networks Project Management
(PM) Handbook.
. Adept at mentoring 15 project managers using PM Handbook, which became a
2009 dedicated standard for training new project managers in multiple
divisions of Motorola in spite of tough economic times.
. Saved $3M annually and successfully achieved SEI CMMI Level 5
certification utilizing TL9000/ISO9000 standards by streamlining all
quality gates in the rapidly changing high tech industry.
. Pioneered extensive process institutionalization model that reduced
redundancy, improved accuracy, and achieved sustainable process
improvements that was collaboratively deployed in a tough, competitive
environment to 22 process champions and 275 engineers in USA, Spain, and
India.
. Effectively reduced expenses of the weekly program business review by
achieving a 50% improvement in teleconference time. Saved $500,000 per
year after reorganizing the agenda with dynamic presentations highly
focused on making executive-level efficient and timely decisions in spite
of a resistance to change.
. Released four deadline driven Long Term Evolution products on time in
October 2009 to the first Japan customer.
. Defined weekly Clear Case software integrated build timelines with USA,
India, and third party teams.
. Facilitated daily change control board and skillfully monitored 25-40
problems per day using Clear Quest.
System Program Manager - Networks Project Management Organization (1999-
2003)
Organized the software requirements, feature development, system test, and
new product introduction tasks and activities in the software life cycle
model of cellular network infrastructure products. Led multiple project
teams of up to 500 engineers, geographically distributed across the United
States, Europe, Middle East, and Asia.
. Effectively championed and managed an organization of 900 managers and
engineers to be early adopters of Motorola Enterprise Project Management
System processes and Primavera TeamPlay tool. Displayed assertiveness to
get 150 people trained on the processes and tool at Motorola University
in 3 months.
. Shaped and achieved commitment gate lockdown for a couple Messaging
Products agile software releases.
. Authored technology transfer project plan template and integrated the
template into the corporate process assets for engineering work transfer
allocation projects. Performed the high-level transfer of ten functional
areas from a United States partner to Motorola Ireland and a third party
switching vendor in India.
. Institutionalized planning of multiple integrated project schedules, each
consisting of work breakdown structures with hundreds of activities,
deliverables, milestones, and resources. Transitioned large MS Project
program schedules to support and empower individual project feature
managers, who owned, controlled, and monitored smaller Primavera
schedules with identified targets and goals for each feature.
. Influenced the severity analysis culture change to be based on TL9000
industry standards in spite of the Japan account team and customer
perception that every problem was a showstopper issue. Division-wide
timely assessment of problem reports in 2000 resulted in a 1250 to 250
reduction in customer reported faults with cumulative age reduced from
1.3 million days to 150,000 days.
Release Project Manager - Network Products Cellular Infrastructure Group
(1992-1998)
Directed release, configuration, quality assurance, and deployment
functional teams in switching and service node products with development
and test engineering groups in United States, Europe, Middle East, and
Asia.
. Proven track record of delivering numerous product releases to 300 field
locations in many countries.
. Deployed three releases of Service Node Land Based Interdiction in one
international and three domestic customer systems. Installed third
release and achieved a six-time reduction in installation time.
. Administered project plans for two Service Node Single Number Service
releases deployed in Israel.
. Scheduled third party prepaid wireless interoperability testing within
the Motorola cellular network.
Software Engineer - EMX Switching Cellular Infrastructure Group (1985-1992)
Software development programmer and group leader for database warehouse
recent change, cellular subscriber billing, fault management, and acted on
call center call logs, problem investigations, software patches, and
customer resolutions.
Co-operative Student - System Area G and EMX Switching Cellular
Infrastructure Group (1982-1984)
EDUCATION
. Master's Certificate in Project Management, George Washington University,
1999
. B.S., Computer Science, Illinois Institute of Technology, Chicago, 1985
PROFESSIONAL DEVELOPMENT
PMP Exam Preparation 2012, ITIL Foundations v3 2012, MS Project v2010, MS
SharePoint Foundations 2012,
MS SharePoint Designer 2012, Digital Six Sigma Green Belt 2008,
Succeeding with Open Source Software 2007,
Introduction to the Capability Maturity Model Integration (CMMI) 2006,
Achieving Results Through People 2002,
Dale Carnegie Manager Leadership 1997, The Dale Carnegie Course 1992
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