JAMES A. PHELPS
** ****** *****, ****** ******, NY 10309 ( *******.**@*****.***
PHONE 347-***-**** ( CELL Phone 917-***-****
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SUMMARY: Extensive experience in Sales Engineering and Project
Management of voice and data networks, as well as administrative
support for order quality assurance. Strengths include
leadership ability, technology expertise, organizational and
interpersonal skills dealing with all levels of management, and
Sales Support.
EXPERIENCE:
2011-Present Pnuema Life School of Ministry
. Instructor: Crisis Intervention, Faith and Human Development
2011 - 2013 Liberty University
. Completed Master's Degree before returning to the workplace.
2001 - 2011 XO Communications, New York, New York
Senior Sales Engineer/Project Management
. Responsible for the design and implementation of voice and
data networks.
. Responsible for the day-to-day technical, sales engineering of
the XO Sales Team. Supported the development of business
opportunities in conjunction with the sales team. When
appropriate, provided consultancy to assist customers in the
development of their voice and data requirements.
. Authored the technical sections of Proposals for prospective
customers, and when necessary worked closely with internal
product and engineering teams to define acceptable solution
proposals.
. Approved order documentation initiated by sales prior to
submission to the order entry department or in the case of
Complex Orders/Projects, I utilized Microsoft Excel, Word and
Powerpoint as the primary tools to update Management, and to
ensure timely delivery of the purchased solution.
. Worked closely with the sales team in the Account
Planning/Development process and supported their understanding
of how products and services could be tailored to the customer's
application.
. Worked extensively with TDM products, from DS-1 to OC-192/10G,
MPLS and VOIP product offerings.
. Provided product knowledge transfer to other members of the
sales organization to enhance their ability to use products to
create customer solutions.
1997- 2001 AT&T/TCG, Staten Island, New York
Senior Product Manager (Life cycle)
Responsible for the life cycle management of AT& T 's premiere
voice product (PrimeXpress - T1 product offering).
. Developed and maintained the critical product management and
pricing decisions for
the PrimeXpress (T1) product. Supported product pricing
strategy formation, product
implementation, promotions and provided insight to legal and
public policy issues.
. Responsible for financial analysis, and revenue attainment
targets of the voice product.
. Measured and analyze key performance indicators within product
set.
. Measured and analyzed promotional and retention offers.
1969-1997 NYNEX (Verizon), New York, NY
Senior Project - Portfolio Manager/NYNEX Project Management
Responsible for the entire project life cycle. Ensure project
design and network services to meet or exceed customer's
expectations. Responsibilities include evaluation, planning,
scheduling, monitoring and developing process to track and report
status to both internal
and external senior management, utilizing Microsoft Project as
the primary tool.
Worked extensively with TDM products from DS-1 to OC-192/10G
EDUCATION:
Liberty Baptist Theological Seminary
Lynchburg, VA
Masters in Pastoral Counseling, May 2013
Cisco Certification - CCDA
New York Theological Seminary
New York, NY
Certificate in Christian Ministry, December 2008
George Washington University School of Business
Washington, DC
Master's Certificate in Project Management, September 1995
Empire State College Forum East Program SUNY
Albany, NY
Bachelor of Science Degree, Telecommunications Management 1994
New York Institute of Technology
New York, NY
Associates Degree (Bus Admin) 1982
LEADERSHIP/COMMUNITY INVOLEMENT:
Skyline Terrace Cooperative Inc
Served as Vice President and President of the Board of
Directors
COMPUTER SKILLS:
Microsoft Office Suite (Project, Excel, PowerPoint, Word, and
Visio)