Customer Service Medical Assistant

Devery Willis

*** *. ********* **. **** AZ, ***** 928-***-**** *************@*****.***

PROFILE

Motivated, goal orientated Medical Assistant with strong work ethic, striving to succeed to the highest

level. Excellent ability to bond with patients and build trust. Business professional with multiple skills

under my belt. Talent for quickly mastering technology and business strategies. Diplomatic and

tactful with professionals and non professionals at all levels. Able to meet deadlines ahead of schedule,

facilitate patient flow.

SKILLS SUMMARY

High Level Customer Service Computer Savvy Insurance Billing

OSHA/HIPAA Cert Customer Accounting/Bookkeeping

Vital Signs Service EKG

Front/Back Office Skills Scheduling Venipuncture

Master MS Protomed Charting Casting

Excellent Communicator Patient History Injections

EDUCATION

Pima Medical Institute; Mesa, AZ

o Medical Assistant Certificate; May, 2012

Chandler Gilbert Community College; Chandler, AZ

o Pre Reqs completed towards AA degree

PROFESSIONAL EXPERIENCE

Communication: Reports/TECHNOLOGY

1. Prepare complex reports ensuring full compliance with agency requirements and t ight

deadlines.

2. Able to communicat professionally both writ ten and verbally.

3. Educate employees on proper lifting techniques to avoid injury.

4. Communicate medical concepts to patients using layman’s terms to facilitate understanding.

5. Lea rn and master varied computer programs; recently completed M icrosoft P roto

M ed course.

Customer Service/Marketing/Problem Solving

1. Oversee front office operations and provide impeccable customer service:

Increase customer base and retention.

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2. Develop and implement strategic marketing plan for business:

o Outdoor advertising, and coordination of all media buying.

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations:

Scheduling for busy office averaging 52 plus customers weekly.

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Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.

o

Devery Willis

Compliance with all healthcare facility, HMO, and insurance requirements.

o

PROFESSIONAL EXPERIENCE

FastMed Urgent Care, Mesa, AZ, Medical Assistant 2012

Safeway, Mesa, AZ; Customer Service/Sales 2011 current

Zero, Energy llc Phoenix, AZ; Sub Contractor 2010 2011

Walmart, Tempe, AZ; Deli 2010 2010

Brookedale Senior Living, Mesa, AZ; Server/Caregiver 2009 2010

Walmart, Mesa, AZ; Cashier 2009

150 S. Roosevelt Rd. Mesa AZ 85202 928-***-**** *************@*****.***

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