Customer Service Technician
Resume:
Chester C. Henry
Brooklyn, NY 11213
H - 718-***-**** / C - 347-***-****
Email: ************@*******.***
To contribute and expand my extensive leadership, customer service and workflow management
Objective
expertise.
6/03 – Present Williams Lea New York, NY
Experience
Reprographics Associate / Coordinator
Reproduce documents for Client Presentations.
Responsible for the intake and recording of requests from the client both on the Firmwide & IBD
side of the Firm
Responsible for negotiating deadlines with the client to ensure they meet their meeting deadlines
with their clients
Assisted in the maintenance of all equipment including Xerox -, 700 Digital Color Press, Color 560,
4112 b/w, Phaser 3635 MFP, SpeedyLam 330R10, GBC 4500 Pro Series, JBI Punch 3400, Horizon
SPF-9, JBI EB 3500, ECCO Cutter, to ensure top quality output
Assist in the training of new and current employees to develop their skills in the reprographics field .
10/00–10/16/01 Goldman Sachs & Co. New York, NY
Coordinator
Oversee workflow for Bookmaking and Quality Control functions in the Production department.
Responsible for taking in and following-up on Production requests driven by firm deal deadlines.
Lead, train and develop a workforce of 28 subcontractors.
Provide oversight of 11 Kodak 120 copiers, 6 Canon CLC1000 color copiers and 4 Fiery’s for
document duplication.
Partner with internal vendor to ensure all equipment is consistently operational to deliver a high
quality product.
Partner with other support service departments to execute and delive r the highest level of service to
our internal clients in the Investment Banking Division.
Process timesheets for both GS non-exempt employees and the contingent workers.
Participate in the document production of gStyle initiative through meetings and test ing.
Keep abreast of the latest in technologies by attending yearly expositions, piloting new products
introduced by the IBD Systems group or by working closely with the Presentation Center.
1/97-10//00 Adecco New York, NY
Consultant - Coordinator for Goldman Sachs & Co.
Responsible for taking-in and following-up on all Production requests that needed bookmaking,
Shipping and Distribution and/or fax requests.
Lead, trained and develop a subcontracted workforce on all Production functions on customer
service and operational skills.
Responsible for maintaining 11 Kodak 110 b/w copiers and Canon CLC800 color copiers and 2
Fiery’s for document duplication.
Partner with internal vendor to ensure all equipment is consistently operational to deliver a high
quality product.
Partner with other support service departments to execute and deliver the highest level of service to
our internal clients in the Investment Banking Division.
7/96 – 12/96 Kodak Imaging Services New York, NY
On-site Technician for Goldman Sachs & Co.
Provide technical expertise and support to all Kodak b/w and color copiers in the Investment
Banking Division on an on-call basis.
Partnered with the Production department to ensure that the colors and quality that the copiers
produced matched the demand of the IBD bankers.
9/94-6/96 Adecco New York, NY
Consultant - Floor Support for Goldman Sachs & Co.
Trained the entire subcontracted workforce on the shift.
Partnered with the on-site technician to ensure all equipment was in optimal operation order.
Provided feedback on subcontracted workforce performance on customer service, bookmaking and
shipping and distribution functions.
Worked closely with the Production Coordinators to ensure deadlines were met.
Piloted all new equipment introduced to Production and provided feedback.
9/92 – 4/94 Ecco Temporary Services New York, NY
Consultant – Mail Clerk for J.P. Morgan
Sorted and delivered mail in a timely fashion to 36 floors for the investment bankers.
Trained and developed all new subcontractors that joined the mailroom operation.
Coordinated and handled large fulfillment work on a weekly basis for various departments.
Worked daily with a team of 25 members to process all work.
9/06 – present Medgar Evers College
Education
10/02 - 5/03 Brooklyn, NY
GED Certificate attain 5/03
9/91 - 4/92 SCS Business & Technical Institute Jamaica, NY
Certificate - Computer & Electronic Service Technician
9/83 - 6/88 Belmont Boys Secondary School Port of Spain, Trinidad
Graduate
Process and manage documents in the office suite (Word, Excel, Powerpoint, Access) for duplication
Skills and tracking purposes.
FACSys for incoming and routing faxed documents.
SCRIBE for processing non-exempt timesheets.
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