Customer Service Assistant

Michelle DiGiorgio

********@**********.*** ~ *****************@*****.*** ~ 786-***-****

Education: Eastwick College, Ramsey, New Jersey

July 2007 – Jan 2009

Practical Nurse Program Graduate (July 07-Jan 09)

Medical Assisting Science Program Graduate (July 06-June 07)

Sept.1998 – Sept. 1999

Bergen Community College, Paramus, New Jersey

Clinical Training: Bergen Regional Medical Center, Paramus, NJ

Gerontology, Psychiatric (2007-2008)

The Valley Hospital, Ridgewood, NJ

Med-Surg, Sub-acute, Pediatrics (2007-2008)

Clinical Skills Venipuncture, Autoclave, Urinalysis, Spirometry, EKG, Uricult, Retroflotron Plus, Extol, Reflotron, Centrifuge,

Hemocue machines

Clerical Skills: Medical Terminology, Scheduling and Filing, Microsoft Word and PowerPoint, Internet Skills, CPT and ICD9

Coding, Typing

Certifications: RMA, Registered Medical Assistant (AMT-American Medical Technologists) First Aide/CPR/AED, HIPAA

Privacy Regulations, OSHA

Medical Knowledge: Infection control, Vital signs, Medical History, Patient assessment, Special exam: eyes, ears, Wound Care,

Capillary puncture procedures, Assess basic lab values, Observe and assess IV lines, Phlebotomy, Urinalysis,

Foley catheter, NG, Gastrostomy, Chest Tubes, Pharmacology and Medication Administration, Oxygen

Administration, and Cultural Diversity

Basic Care Plans: Geriatrics, Med-surg, Maternal-child, Pediatrics, Psychiatric, and Nursing Process

Experience: Eros Café

Food Prep Assistant/Server July 2013 to Jan 2014

Assist in kitchen for food prep and serve customers

Straight and Narrow, Paterson, NJ ~ 561-***-**** July 2009 to July 2013

LPN

Responsible for providing direct nursing care to residents (juveniles, males, females, babies) and detox;

assist RN on admissions and assessments following protocols for detox and residential.

Implement physicians’ orders in MAR; administer medication, perform treatments and document

treatment as required; order refills and new medication orders through pharmacy

Emerald Health Care Service, Wayne, NJ Jan 2010 to Present

LPN – Per Diem

Various cases and assessments caring for adults and children in their homes and locations monitoring

medications and disease

Process vitals and orders as necessary working with healthcare team for best care plan and management for

client cases and self care

Milford Manor, West Milford, NJ

LPN – Per Diem July 2009 to July 2010

Responsible for patient care and health conditions under supervision

Administer medication, perform treatments as required

Cardiology and Oncology Associates, Mahwah, NJ Nov20 07 to Jan 2008

Medical Assistant

Answering phones, greeting patients, processing patient medical records, scheduling appointments,

coordinating with hospitals and testing labs; EKG's Centrifuge and Hemocue machines

April 2006 – Nov 2007

Spectrum for Living, Ringwood Apts. /ATC, Ringwood, New Jersey

Supervised Apartment Counselor/Activities Therapist Assistant (F/T)

Assisting adults with developmental disabilities in activities daily living, daily goals, and therapeutic

activities; aid clients in direct care, safety, hygiene; transport clients to and from various locations

The Third Day Health Foods and Vegan Gourmet Delicatessen 1997 to 2000

Assistant to Chef/Owner

Food prep for gourmet delicatessen

Maintain juice bar and food service to customers

1996 – 2005

Other Work History: Paraco Gas Corporation, Mount Vernon, New York

Office Assistant (P/T)

Clerical, filing, copies, update regulatory/legal manuals, data entry

Revival Vintage, Westwood, NJ 1998 to 2001

Manager/Assistant (F/T)

Buying & Selling, Customer Service, Sales ~ Vintage Clothing & Accessories

E-Bay Procurement, Auctions/Sotheby’s Institute Seminars

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