Customer Service Sales

JEREMIAH RICHARD

**** * *** ******* **** E Houston, Texas 77047

832-***-**** *******@*******.***

ATTENTION: HUMAN RESOURCES

Enclosed is a résumé outlining my qualifications, for your review in consideration for a career opportunity

within your organization.

As reflected, I offer specialized training and 12 years of diverse experience in production, distribution and sales

environments. I am a highly motivated professional with strong communication and interpersonal skills, who

has the dedication to succeed in any arena.

Areas of particular strength include:

Warehouse management and inventory control

Offloading, verifying and receiving shipments

Executing safety and loss prevention programs

Shipping operations via freight and ground transport

Packing and labeling boxes, and palletizing cartons

Administrative management, with strong computer skills

Leadership, motivation and scheduling of small staff

Recognized for high level of customer service

My salary requirements are negotiable, relative to factors such as bonus structure, benefit plans and

opportunities for advancement based on increasing skill levels.

Currently I am seeking a position where my talents will contribute to the growth of a dynamic organization. As

part of job responsibilities, I am available to travel as required (valid US passport) and open to relocation. I

believe that my professional skills and personal integrity will be a valuable addition to your team.

I would appreciate the opportunity to discuss your needs. To arrange for a personal interview, please contact me

by e-mail or telephone. I look forward to hearing from you soon.

Sincerely,

Jeremiah Richard

Enclosure: Résumé

JEREMIAH RICHARD

3525 S Sam Houston Pkwy E Houston, Texas 77047

832-***-**** *******@*******.***

PROFILE

Versatile Professional offering specialized training and 10 years diverse experience in production, distribution and

sales environments, resulting in significant abilities in the following areas:

Proven success with warehouse management and inventory control via handheld device; perform and reconcile

physical counts; offload, verify and receive inbound shipments; operate forklifts and pallet jacks; execute loss

prevention programs

Skilled with shipping operations; pack and label boxes correctly for outbound shipping via freight and ground

transport; palletize cartons and load trucks; solid background with picking / packing operations, staging and

sequencing loads, and assembly and testing processes

Recognized for high level of customer service; rapidly resolve problems; build relationships with customers

and staff from all backgrounds and professional levels

Proficient with administrative management; enter data to spreadsheets; generate detailed reporting; accurately

maintain files and records; plan and coordinate meetings; ensure compliance with policies and procedures,

particularly in regulated industries

Solid computer skills include Word, Excel, PowerPoint, MS Project, QuickBooks, along with Alert, Swift

Messaging, Netscape Navigator and Creative Solution on Windows 2000 / XP platforms; background with Java

programming

Effective leadership abilities for small staff; schedule and oversee daily activities; follow precise procedures

including opening / closing processes; participate in controlling overtime; highly safety oriented, with excellent

personal safety record; maintain commercial driver license

PERSONAL STRENGTHS: extremely trainable and motivated to learn; rapidly acquire and apply new skills; excellent

communication and interpersonal skills; mature work ethic

JEREMIAH RICHARD

3525 S Sam Houston Pkwy E Houston, Texas 77047

832-***-**** *******@*******.***

CAREER OVERVIEW

MATERIALS MANAGEMENT

MD Anderson Cancer Center, Houston, Texas-11/2011-Current

Deliver various medical supplies inside the hospital to labs, nurses, doctors and cafeteria.

Manage daily operations on receiving dock.

Research daily productivity reports.

Train new personal in receiving operations for company.

Deliver research medical equipment in company truck.

Run daily reports for productivity levels.

Receive and input daily inventory into hospital’s database.

Supervise daily meetings about company’s growth and productivity.

PACKAGE HANDLER / INVENTORY SPECIALIST

Fedex Ground, Houston, Texas-9/2011 to 11/2011

Load and unload work trucks with merchandise and daily inventory on products that come to

the warehouse

ATS DRIVER / TRAINER / INVENTORY SPECIALIST

Best Care EMS, Houston, Texas – 3/2007 to 7/2011

Support employees through management of inventory, patient care and documentation for efficient health care

providing.

Audit inventory for each medical supply delivery based on data in handheld device, and resolve problems as

required. Send final order form to companies when more supplies are needed.

Perform physical inventory counts and reconcile to proprietary computer system on weekly basis.

Actively participate in dock activities, particularly picking orders, medical products and loading ambulances in

accurate sequence for medical care.

Focus on company safety and security, including ergonomic techniques, to maintain compliance with company

policy and DOT, OSHA and FDA requirements. Support sanitation regulations toward strong audit results.

Routinely collaborate with supervisor regarding efficiency and productivity improvements as well as reduction of

labor overtime costs.

KEY ACCOMPLISHMENTS:

Consistently exceed expected timelines for nightly sequencing of loads for 110 routes.

(continues)

JEREMIAH RICHARD

Résumé Page Two

INVENTORY CLERK / ASSEMBLER (contract)

Hewlett Packard, Houston, Texas – 4/2006 to 3/2007

Established and maintained highly professional standards of excellence in managing inventory and shipping /

receiving in support of computer manufacturing.

Picked and packed high-end part, components and kits based on order / shipping reports, inspected for

completeness and quality, and distributed to assembly line. Collaborated with staff to rapidly complete expedited

orders.

Routinely brainstormed and implemented process improvements toward accuracy and speed in completing

optimal number of orders per shift.

Began contract in assembling variety of components. Also set up groups of computers and initiated test programs.

Identified completed tests, loaded systems to trolley, and sent for final inspection and shipping to customers.

KEY ACCOMPLISHMENTS:

Consistently exceeded established productivity goals, and maintained excellent record of

attendance and punctuality.

Developed high level of accuracy in labeling boxes for proper shipping via trucks and ground

carriers.

INVENTORY CLERK /SHIPPING AND RECIEVING

EXEL, Houston, Texas – 3/2005 to 4/2006

Unloaded, received and verified inbound merchandise shipments, and stocked shelves. Responsible for loss

prevention, which included monitoring customers and staff for suspicious activity.

Actively assisted customers in selecting products, and cross-sold additional items to increase individual sales.

Served photo customers by receiving and developing film orders.

KEY ACCOMPLISHMENTS:

Consistently attained and exceeded company goals in customer service and retention.

Acquired strong skills in processing photos, rapidly recognizing errors and executing corrections

such as lightening / darkening and removing red-eye.

TRAINER / TEAM LEADER

NCO, Houston, Texas – 04/2004 to 03/2005

Led team of nineteen in customer service, assessing customer needs and promoting phone items.

TEAM LEADER / CASHIER / COOK

Papa John’s Pizza, Texas – 5/2001 to 4/2004

Supervised staff activities, and participated in personnel development.

EDUCATION

PROFESSIONAL DEVELOPMENT

Training certificates – to operate stand-up forklift and electric pallet jack

Continuing education – intensive two-month training program covering customer service and team leadership

techniques through NCO

Manager training – participated in program through NCO

License – CPR

COURSEWORK – health care studies – North Harris Community College

GRADUATE – Westfield High School, Houston, Texas – 2004

References Provided Upon Request

Contact this candidate