Sales Customer Service

Jonathan Moore

**********@*****.*** ? 404-***-**** (c)

Project Management

Field Engineer ? Management ? Team Lead

Results-driven and dedicated with wide-ranging experience planning and

leading operations involving small-to medium-sized environments. Track

record as an organized self-starter, take-charge professional with

exceptional follow-through abilities. Strong people and project management

skills along with solid logistics, engineering and business acumen..

Excellent communicator; identifying problems, developing recommendations,

data management, and achieving organizational objectives through

relationship building with internal/external clients and effective

leadership. Areas of expertise include...

? Resource Allocation ? Process Improvement/Design ?

Analytical/Problem Solving

? Cost Reduction/Avoidance ? Client/Customer Relations

? Policy/Procedure Development ? Team Building & Training

PROFESSIONAL EXPERIENCE

LOCKHEED MARTIN INFORMATION SYSTEMS & GLOBAL SERVICES, Atlanta, GA

12/08-Present

Trains employees, identifies, analyzes, and repairs product failures,

orders and replaces parts as needed. Determines and recommends which

products or services best fit the customers' needs. Work closely with Field

staff to implement appropriate policies to manage work flow and

communication. Create and maintain service information in the company

enterprise database. Interface with cross functional work teams such as

field applications, customer support/services, product management,

manufacturing and marketing/sales. Timely and professionally handle field

service calls and issues arising from the field service visits, triage with

field applications scientists as appropriate. Timely complete and submit

all required paperwork.

Selected Contributions:

> Communicate with the customer to ensure satisfaction and implement any

necessary corrective actions.

> Create and implement efficiency enhancements to generate more than 12%

improvement through associated cost reductions.

CVS CAREMARK CORPORATION, Atlanta, GA

09/06-12/08

Managed budgets, costs, schedules, projected sales, and evaluated financial

performance to ensure store profitability. Researched and developed

recommendations in order to implement a plan to increase ROIC and improve

customer satisfaction. Generated schedules and prepared status reports.

Engaged in spontaneous unfiltered feedback from guest while on the sales

floor and service desk. Analyzed sales reports and tailored sales plans to

market trends. Managed sales and expenses to optimize results. Prepared

and/or oversaw preparation of necessary reports and paperwork. Maintained

staffing levels consistent with business needs to ensure excellent customer

service (Includes assisting with recruiting, hiring and training

employees).

Selected Contributions:

> Maintained constant communication with personnel to identify customer

requirements and ensured highest levels of satisfaction in a timely

and professional manner.

> Analyzed daily sales and expense information and perform all other

financial analysis to maximize sales and net profits

TARGET CORPORATION, Atlanta, GA

06/05-08/06

Analyzed, summarized and/or reviewed data; reported findings, interpreted

results and/or made recommendations. Communicated effectively by arranging

weekly meetings and clearly stating goals and objectives. Motivated

members so that they meet deadlines, worked productively, and resolved any

issues effectually. Recommended, advocated and/or implemented, new and/or

changes to existing policies and procedures. Supervised subordinate

personnel including: hiring, determined workload, delegated assignments,

trained, monitored and evaluated performance, and initiated corrective or

disciplinary actions. Responsible for leading team members to develop

critical relationships by demonstrating and promoting effective

relationship building throughout the company, with subcontractor, vendors

and throughout the industry.

Selected Contributions:

> Managed operational and capital expense budgets exceeding $3M across

several locations.

> Demonstrated Supply Chain Management skills by controlling daily

inventory analysis and quickly resolving inventory issues.

WAL-MART STORES, INC., Athens, GA

05/02-06/05

Continuously planned, supervised, and evaluated operations, merchandise,

and financial areas within the store to maximize the sales and

profitability of assigned area of responsibility. Led an effort to

strategically place items with low inventory turnover in high traffic

areas; sales for the products included in this project increased by 10%.

Demonstrated excellent customer service skills by effectively resolving

customer and associate concerns. Made certain the company ran efficiently,

reporting only to the general manager (GM). Performed a multitude of tasks,

from scheduling employees to making sure employees stay motivated and work

as a team. Hired and trained employees, or help create marketing and sales

strategies. Placed qualified managers in charge of their respective

departments.

Selected Contributions:

> Handled the tasks of building and sustaining long-term partnerships

with key suppliers.

> Confident, motivated, persistent and able to effectively communicate

the purpose of the company to both employees and customers.

Education and Training

Masters of Business Administration in Business Administration

University of Phoenix - Gwinnett, Georgia, 2007

Bachelor of Arts in Business Administration

Clark Atlanta University - Atlanta, Georgia, 2002

Professional Development

Appointed to CVS Diversity and Inclusion Team ? Appointed to Targets

2006 Assessment Team

References Available Upon Request

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