Customer care research specialist/receptionist

LESLIE ROLLERSON

*** ******* **. ********, *.Y. *1221

718-***-**** – 718-***-****

Experience 10/2011 12/2013 JPMorgan Chase Brooklyn, NY

Customer Care Research Specialist

• Researched and validated borrowers eligibility for the Independent Foreclosure

Review established by the Office of the Comptroller of the Currency and the Federal

Government

• Provided support to the Attorney General Settlement’s high volume Call Center in

which our intake team went from a Tier 4 to Tier 1 in one week

• Reviewed loan servicing files, supporting documents and other forms of information

to validate borrowers claims

• Utilized various internal systems to input information relating to the Article Vll

Foreclosure Review Process

• Chase.com pilot program (10,810successful contacts out of 36,321 attempts

29.76%)

• As part of the Document Inventory Team, I researched required documents for each

jurisdiction and provided the missing documents to the IC (Independent

Consultant)in order to test loans

• Provided support for the Legal and Compliance Department in the research and

updating of policies and procedures

11/1998 – 01/2011 Department Of Education Long Island City, NY

Clerical Associate/Data Entry/Internal Inventory Auditor

• Authorized proceed orders and distribution of funds to external plumbing

contractors

• Created and processed work orders, input of daily and weekly itineraries for New

York City custodians

• Handled requests and the distribution of funds for materials throughout New York

City schools

• Provided Administrative support to the department

11/1996 – 09/1997 DL KING TELECOMMUNICATION New York, NY

Telecommunication Sales Specialist

• Introduced and sold new Sprint products to consumers.

• Increased team sales by 85% in five months.

• Sold Sprint products domestically and internationally to consumers.

• Provided direct customer service as needed.

09/1995 – 10/1996 ODYSSEY HOUSE Inc. New York, NY

Receptionist/office Aide/Escort

• Scheduled appointments for medical staff.

• General filing of client records.

• Answered phones, typed letters, and faxed documents.

• Escorted clients on child visits and other appointments.

Education 09/1978 – 06/1980 Pacific High School Brooklyn, NY

• Diploma

10/1995 – 06/1997 F.E.G. S Business & Trade New York, NY

• Certificate in Microsoft Office Suites

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