Customer Service Manager

JESSICA M. DEGORE

A D D R E S S : * * * G R E E N L A N E P H I L A D E L P H I A PA 1 9 1 2 8

412-***-**** • *******@*****.***

EDUCATION

The Pennsylvania State University University Park PA

May 2009

College of Health and Development

Bachelor of Science in Nutrition (Applied Sciences Option) and Minor in Health Policy Administration

University of Maryland Eastern Shore Princess Anne, MD

June 2010

Dietetic Internship (Generalist/Diabetes Concentration)

Developed entry level competence for dietetic practice through supervised practice program in food service,

acute care, management, rehabilitation facility, long term care, WIC, school food service, aging agency,

MD Extension, and Diabetes education center

SKILLS AND CERTIFICATIONS

Registered Dietitian

Maryland Licensed Dietitian

Pennsylvania Licensed Dietitian

Serv Safe Certified

Advanced in Microsoft Word, Excel, PowerPoint

Proficient in Food Processor, Diet Analysis Plus

Excellent customer service and communication skills

PROFESSIONAL DEVELOPMENT

Dietitian Jess Philadelphia, PA

Food and Fitness Blogger December

2013 Present

●Developed a health focused blog that shares my healthy recipes, workouts, and nutrition knowledge.

Fresenius Medical Care Philadelphia, PA

Renal Dietitian May 2013

Present

●Assess nutritional status of 110 130 hemodialysis patients to create appropriate recommendations and

interventions

●Provide outpatient counseling and ongoing patient specific education based on nutrition goals, adequacy

measures, mineral bone parameters, and fluid status to maintain optimal clinical outcomes

●Develop nutrition educational handouts, games, and contests to increase interest and compliance

●Participate in interdisciplinary team meetings reporting albumin and phosphorus analyses and creating

any necessary action plans

●Evaluate nutrition related labs, adjust Vitamin D and binder medications as needed, counsel on diet

adjustments, and track outcomes

●Promote, enroll, and provide support for pharmacy program

●Collaborate with Medical Director, physicians, technicians, and nurses to manage renal bone disease,

anemia, iron status, and sodium/fluid control

JESSICA M. DEGORE

A D D R E S S : 3 5 0 G R E E N L A N E P H I L A D E L P H I A PA 1 9 1 2 8

412-***-**** • *******@*****.***

Sodexo Devon, PA

Registered Dietitian Manager October 2011 May

2013

● Responsible for providing comprehensive nutrition assessments and care planning for patients needs on

long term care, cardiac, orthopedic, and post surgical units

●Directs dietary care of patients including screening, assessment, intervention, care, and education to

ensure patient nutrition needs and customer satisfaction levels are met

●Applying nutrition care process while ensuring compliance with federal, state, and local regulations

●Develop nutrition plans including evaluation and recommendations of appropriate interventions,

specifications, methods, and timetables to improve patient health status

●Participate in daily rounds, patient care plan meetings, wound rounds, and quality assurance procedures

●Provide group or individual counseling regarding diagnoses including but not limited to diabetes, heart

disease, food allergies/intolerance, cancer, weight loss/healthy dieting, and weight maintenance

HCR ManorCare Baltimore, MD

Director of Nutrition Services/Registered Dietitian September 2010

October 2011

● Facilitate patient care by collaborating with interdisciplinary health team including social workers,

physical, occupational and speech therapy teams, nursing, clinical consultants, and administrative directors

●Act as liaison between clinical departments and food service department to meet patients needs

●Develop nutrition care plans and assess nutritional status of patients through evaluating anthropometic,

biochemical, clinical, and dietary measures

●Supervise and delegate tasks to dietitians and serve as preceptor to food service manager for certification

●Coordinator of nutrition committee clinical team which identifies, monitors, and provides interventions to

prevent significant weight changes through collaboration with clinical team

● Responsible for nutrition care of hemodialysis inpatients of facility including monthly assessments, lab

monitoring, nutritional interventions, and education

CLINICAL TEACHING AND RESEARCH

Nutrition Assessment University Park, PA

Teaching Assistant August 2008

December 2008

● Aided professor to introduce purpose, methods, and scientific basis for assessment of nutrition status in

total health for individuals and groups

● Administered anthropometric lab for approximately 70 students to develop personal assessments

Penn State Metabolic Diet Study Center

University Park, PA

JESSICA M. DEGORE

A D D R E S S : 3 5 0 G R E E N L A N E P H I L A D E L P H I A PA 1 9 1 2 8

412-***-**** • *******@*****.***

Research Assistant August 2007

May 2009

●Designed, prepared, and delivered nutrient controlled meals for subjects participating in research studies

●Planned menus using The Food Processor SQL diet analysis software to adhere to research protocol

●Investigated Beef in an Optimal Lean Diet (BOLD) effects on established and emerging cardiovascular

disease risk factors

●Tested nutrient recommendations of Dietary Approaches to Stop Hypertension (DASH) diet to determine

effectiveness of decreasing cardiovascular risk on different population groups.

LEADERSHIP AND VOLUNTEER WORK

Preceptor for Dietetic Internship Philadelphia, PA

Host May 2013

Present

●Partner in education of Dietetic Interns to assist in developing intern to have “entry level” competence

●Provide opportunity for intern to practice dietetic related activities under supervision while applying

didactic knowledge to real life practice, increasing complexity of workload, and building skills

Plum Borough Athletic Association Pittsburgh, PA

Coach March 2002 August

2009

● Managed competitive girls softball team (ages 8 12)

● Created motivational environment, developed drills, and helped girls gain experience and improve skills

St. John the Baptist Catholic Church Pittsburgh, PA

Co Youth Ministry Leader September 2004

August 2008

● Organized events for adolescents to perform to benefit the church community

Contact this candidate