Customer Service Manager
Resume:
Adisha Blanton-Lewis
Rancho Cucamonga, Ca 91730
**********************@*****.***
Objective
To obtain a position in a growing or established business institution that
will allow me to use my knowledge in growing and starting a business, or an
established institution that can utilize my vast knowledge of managerial
and customer service skills for the last 19 years.
Qualifications
Computer literate in use of Windows, Word, QuickBooks, Excel. 35wpm.
Ability to adapt to new systems. Great organizational skills. Team player
as well as Team leader. Timely, loyal, efficient and eager to learn. Highly
Motivated. Excellent decision making skills as well as detailed oriented.
Education
1993-1997 Valley View High School Diploma
1997-1999 Mt. San Antonio College
Relevant Experience
10/13 - Present American Honda Motors, Inc. Claim Administrator/ Case
Manager
Duties include answering calls in an inbound call center in regards to
class action lawsuits, manufacturer's recalls, vehicle warranties, and
radio codes for Honda and Acura vehicles. If unable to assist customers
with their concerns, responsible for dispatching call to proper department.
Main responsibilities are case managing claims submitted by customers in
regards to class action law suits. Duties include analyzing documents
customers submit to see if they qualify for reimbursements, warranty
extensions or both. Responsible for calculating reimbursement figures and
submitting to team lead for approval. Duties also include managing cases
that are ineligible for reimbursements and reviewing additional documents
customers submit to appeal denied claims making outbound calls for
verification of appealed claims and contacting customers regarding outcome
of claims.
04/06- 10/13 Divine Home Solutions, Inc.-Office Manager/Project Manager
Managed Office for a small construction firm with 7-10 employees. Duties
included but were not limited to submitting proposals to different
companies and homeowners. Inspected homes and created punch list of work to
be completed to restore home to sale condition. Responsible for
dispatching appropriate crews and subcontractors to job sites. Ensured
projects stayed within allocated budget for labor and materials as well as
making sure deadlines were met. Prepared invoices, payroll expenses,
material expenses and company bills for monthly expense reports and end of
year taxes. Responsible for pulling permits for different trades needed
from counties/cities. Responsible for estimating and ordering materials
needed as well as ensuring materials are delivered to job sites.
Responsible for all banking deposits, withdrawals, transfers, bill paying
and payroll.
11/02- 02/06 Southern California Edison - Customer Service Specialist II
Duties included receiving 150 or more calls daily in an inbound call
center. Assisted utility customers with starting, stopping and transferring
their electrical service to a different location. Troubleshooting any
problems with electrical issues customers may have had or involving proper
department to assist customer to maintain one call resolution. Processed
orders to send field personnel to resolve customer issues such as
reconnections or trouble orders. Processed payments, answered and resolved
billing questions if unable to resolve billing inquiry submitted request to
Billing Inquiry department for assistance to assist customers to maintain
one call resolution. Processed orders to send field personnel to resolve
customer issues such as reconnections or trouble orders. Assisted different
departments in training new employees with operating systems and one call
resolution in regards to quality control. Awarded Customer Service
Excellence Awards from 03'-05'
08/99-06/01 At&t Wireless Service - Customer Service Specialist
Responsible for answering 100 or more calls daily in an inbound call
center, assisted customers with questions in regards to their wireless
phone service which entailed giving quality service in regards to wireless
phone plan questions or changes. Analyzed bills for billing disputes and
resolved billing questions, as well as processed payments. Responsible for
troubleshooting and resolving service problems to the customers'
satisfaction, if unable to resolve involving proper departments for
assistance by issuing trouble ticket.
06/96-07/99 Bank of America - Lead Teller/ Merchant Teller
Duties included assisting merchants and customers with large monetary
deposits, withdrawals or transfers, as well as money conversions. Processed
credit card and mortgage payments, cash advances on credit cards and wire
transfers. Responsible for managing Automatic Teller Machines which
entailed ensuring adequate funds were available for withdrawals as well as
making sure daily deposits were entered into banking system nightly.
Assisted bank manager in counting funds for the vault as well as assisted
vault customers with their transactions. Responsible for organizing 8-12
tellers work, break and lunch schedules. Including managing their hours
ensuring adequate coverage for bank hours open and closing, without
exceeding allotted hours given on a bi-weekly basis.
01/95-04/96 Home express/ Customer Service
Responsible for making break schedule for 6-8 cashiers. Responsible for
assisting cashiers in balancing drawers at the end of their shift as well
as troubleshooting and resolving out of balance drawers if possible.
Duties included assisting customers with returns or exchanges. Responsible
for customer complaints and resolutions.
Adisha Blanton-Lewis
******.*****@*****.***
References Available Upon Request
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