Customer Service Sales

JOHN P. HICKEY

*** ********** ** *********, ** **015

(C) 847-***-****

************@*****.***

EXECUTIVE SUMMARY

Operations Management - Twenty-five years of senior-level experience in Operations, Plant

Management, and General Management roles, successfully building, and leading organizations to

improve growth and profitability. Functional role experience in Sales/Marketing, Operations,

Manufacturing, Finance, IT, as well as Human Resources. Focus on operational excellence and

aggressive P&L management with an emphasis on driving top line sales and implementing cost

reduction initiatives. Consistent success leading people and building high performing,

empowered teams through open, honest and direct communication at all levels.

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

Aaron Equipment Co Bensenville IL 2009-2014

$40 million New and Used Process Equipment with 60 Employees

Shop Operations Manager - P&L Responsibilities

Responsible for 4 Divisions and a staff of 24 – Shop and Logistics

• Overall Gross Sales Growth from $24 Million to $40 Million over 5 year period

Gross Margin of 60% - Bottom line profitability of 14%

• Chaired COSI process to improve bottom line revenue by $1M

• Made the Logistic Department into a Profit center with Value Added Services

• Improved Customer Care Standards for Company by reducing Cancellations and

Returns from 10% to 1.5%

Vilter Manufacturing, Cudahy, WI 2006–2009

$80 million Industrial Compressor manufacture with 300 employees worldwide.

Parts Manager / Pricing specialist

Responsible for staff of 5 with annual sales of $18 Million. Gross Margin of 65% overall.

• Department gross sales increase by 8% overall. Record 1st quarter 2008 increase

of 18% with increase gross revenue of $5.7 Million.

• Increased department’s gross margin 3.5% over the last year to reflect increased

profit of $75,000.

• Reformulated reordering procedure to increase on time delivery by 25%

IMAGE 3, Milwaukee, WI 2001–2006

$3 million commercial graphic producer of retail displays facilities in Milwaukee and St. Louis.

Partner / President

Full P&L responsibility. Staff of 30

• Increased annual revenue in last fiscal year 30%

• Developed relationship and provided multiple graphic programs to support largest

client

• Turned $300,000 annual loss into $70,000 profit within twelve months by

changing marketing strategy

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JOHN P. HICKEY

K&S PHOTOGRAPHICS, Chicago, IL 1986–2001

$15 million commercial photo lab with five Midwest facilities and 250 employees.

Operations Manager, Chicago, IL (1998–2001)

Responsible for Chicago facility production, supply chain and customer service. Staff of 80;

seven direct.

• Reduced annual operation expenses $150,000 by reorganizing the production

process.

• Improved customer retention 30% by reducing remake rate from 7.5% to 1.9%

within six months and maintaining that level.

• Once company was sold, retained as project manager responsible for closing

remaining 40,000 sq ft Chicago facility to meet new owner specifications.

Sales Manager, Chicago, IL (1996–1998)

Managed eight sales people and four customer service representatives, selling in-store displays

to Fortune 500 companies.

• Increased annual revenue $4.5 million to $7.5 million within twelve months by

strategically focusing on larger higher margin market segment.

• Expanded client base 15 % within 24 months by introducing new product line.

• Member of Strategic Planning committee as company revenue increased 35% within 24

months.

Satellite Plant Manager, Lombard, IL (1986–1996)

Responsible for start-up photographic facility with full P&L responsibility. Staff of 22

Grew annual revenue from zero to more than $3 million within 48 months by hiring, training

and developing a new sales team.

• Opened new facility, which became profitable by ninth month.

• Won $700,000 new client annual contract by creating distinct competitive

advantage over four competitors

• Within eight months completed identification of new site, lease negotiation,

construction planning, equipment purchases and build out of 8,000 square foot facility.

EDUCATION

ARIZONA STATE UNIVERSITY, Tempe, AZ 1986

Bachelor of Science, Political Science

Family Business Program / Certificate

Loyola University: Chicago, IL 1992

United States Air Force 1978-1982

Unique Skills

Microsoft Dynamics AX (2.0, 4.0 and AX 2012 ) – ERP Solutions for Businesses

CPR / AED Certified

OSHA 10 and Forklift certified

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JOHN P. HICKEY

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