Customer Service Project Manager

* *****

Joanne Howard

**** ********** ******, ********* *******, Ohio 44054

Cell 440-***-****

************@**********.***

Objective

A proven leader in helping organizations achieves a higher level of

maturity and success through development of their workforce.

Qualifications Summary

Ability to multi-task simultaneously despite unpredictable workloads and

conflicting deadlines

. Effective Coaching, Employee Performance, Workplace Fairness,

Integrity, Training/development, Corrective Actions (with a positive

approach), and Continuous Improvement

Excellent customer service skills, Bilingual/Spanish

Maintain government guidelines regarding EEOC, ADA, FMLA, and other

contractual supported leaves

EDUCATION:

4/96 -3/98 Associate degree in Business Administration

EXPERIENCE:

1/31/14 - 2/26/14 Shiloh Industries (Temporary position with Account

Temps)

Payroll Specialist

. Responsible for processing payroll for 2000 employees weekly and Bi-

weekly utilizing Kronos 7.0

. Responsible for completing court order garnishments and processing the

paperwork and deductions

. Responsible for entering the employees in E-verify and following up

with any discrepancies

. Responsible for entering benefit codes, tracking medical leaves, and

updating the system

. Responsible for processing reports to balance payroll and submit

request for check

. Maintain child support accounts and ensure processing of timely

payments

7/11/12 - 9/24/13 City view Nursing & Rehabilitation Facility

(Union Facility)

Human Resource Manager/Payroll

Specialist

. Maintain employee files and entries for all personnel, approved and

track leave of absence (FMLA, ADA, and other contractual supported

leaves)

. Process payroll (ADI & Ultipro)

. Support supervisors to establish and maintain a positive work

environment

. Responsible for union grievances and board charges

06/10/07 - 03/28/12 TESTCO Inc. Consultant/Contractor

. Responsible for all aspects of workers comp. and unemployment claims

. Develop policies, procedure manual, and job descriptions

. Responsible for the drug-free workplace training and saving 77% in

overall injuries

. Assist with the training and upgrade of ADP and Kronos

11/17/03 - 10/26/07 Crestmont North Nursing Facility, Lakewood OH

Human Resource Director/Payroll

Specialist

. Process payroll (Kronos/Time Ware/ ADP)

. Reduce Agency cost by 90% in one year

. Recover $23,000.00 from past unemployment claims

. Increase retention by 41%

. Reduce workers comp claims by 85% and workers comp premium by 28%

. Certify to perform drug screens and training

10/26/00-11/07/03 Westlake Village Retirement Community, Westlake OH

Human Resource District Director for three Communities

And Payroll Specialist

. Prepare documentation for affirmatives action plans

. Process payroll (ADP/Ultipro)

. Safety Director and OSHA compliance officer

6/6/00 - 10/23/00 Marconi, Lorain, OH (Temporary manufacturing

position)

Human Resource return as an independent contractor 1/7/08 - 5/1/09

. Recruit and interviewed employees

. Coordinated and scheduled physicals and drug screen

. Recruiting via the Internet, job fairs, interviews both face-to-face

and over the telephone, job ads, college job fairs, and organizations.

9/91- 5/1/00 Akima Corporation/Omni Corporation (A Contractor at NASA

Glenn Research Center) Human Resource Manager/Payroll

Specialist

. Safety Training/ Implementing policies and procedures

. Tracking the Contract Budget/Assisted the Project Manager with

government compliance

. Ensured compliance with state, federal, and local laws associated with

Cobra, HIPPA, ERISA, and Personnel Law.

. Responsible for the recruiting process

Skills: Strong oral and written communication skills, PC proficiency

Microsoft (Excel, \

Power point, Word, Outlook, and Lotus Notes). Founder of

the Precious Angel

Foundation, assist families with clothes, Christmas gifts,

back-to-school supplies,

and food, Established September 2006.

Contact this candidate