Customer Service Administrative Assistant

Kimberly Raker

**** **** ******* ****** **. Blvd. Apt. 4F New York, NY 10030

**************@*******.***

646-***-****

PROFESSIONAL EXPERIENCE

Raker Center for Health & Nutrition, New York, NY 08/2011 – Current

Office Manager

• Maintain records of all clients, updating on a weekly basis

• Organized events to market product brand

• Motivate and train new recruits

Everest Merchant Services, New York, NY 08/2013 – 04/2014

Senior Account Executive

• Performed Live Transfers & Appointment Setting

• Accomplished 300-400 outgoing calls per day

• Averaged 18 Live Transfers/9 New Appointments per week

Bays Inn, Miami, FL 11/2007 – 08/2008

Front Desk Clerk

• First point of contact for all customers

• Answered phones, made reservations, took payments, checked out guests

• Increased sales by 30% in first 6 months

• Implemented new Marketing strategy using Internet (Hotels.com, Craigslist)

• Coordinated staff between departments for best customer service

Heritage Chrysler Jeep Volkswagen, Baltimore, MD 10/2003 – 10/2005

File Clerk

• Handled filing of deals for 8 Dealerships at Central Accounting Office

• Facilitated all incoming and outgoing mail

• Improved the inventory and ordered office supplies

• Coordinated maintenance and repairs on all office equipment

• Typed documents as requested and covered Receptionist position as necessary

• Assisted in A/P, A/R, and Title Clerk positions

K. McCreary & Associates, Bel Air, MD 07/2000 – 08/2002

Senior Administrative Assistant

• Answered phones, maintained calendar of CEO

• Prepared conference room for trainings and interviews

• Took minutes during meetings, ordered food/drinks

• Handled all paperwork, filing and disbursements of packets for new hires

SKILLS

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Type 70 W.P.M./8,000 K.P.H.

• Detailed Oriented

EDUCATION

Capella University Major: B.S. in Business Administration Focus: Management & Leadership

Kaplan University Major: A.A.S. in Business Administration/Management

Paul M. Hodgson Vocational Technical H.S. Graduated 1998 Major: Medical Secretary Minor: Accounting

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