Executive Secretary/Administrative Assistant

Leslie Lucas, **** Guyer Avenue, Philadelphia, PA 19142 267-***-**** * ***************@*****.***

Career Overview

Excellent communication and computer skill; ability to work independently or a part of a team to meet project deadlines with a high level of adaptability.

Skill Highlights

• Administrative support • Attention to detail

• Meet deadlines • Microsoft Office skills

• Critical thinking • Spreadsheet development

• Meets/exceeds goals • Report analyst

• Self-starter • Administrative operations

• Business correspondence • Type 65 WPM

• Patient scheduling • Data Entry 10,000 KPH

• Filing and data archiving • Health insurance processing

• CMS-1500 billing forms • UB-92 billing forms

• HCFA Common Procedure Coding Systems • Insurance eligibility

• (HCPCS) • HIPAA compliance

• International Classification of Diseases • Medical bill auditing

• ICD.9CM) • Medical Terminology

Core Accomplishments

Operations

Collaborated with Loan Officers to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office.

Ensured smooth operations by supporting executive team.

Planned all meetings and travel for Senior Sales Managers.

Investigated and analyzed client complaints to identify and resolve issues.

Managed daily schedules and sales leads for Sr. and Jr. Loan Offers.

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Managed inventory and nursing home budgeting for busy nursing home of over 100 residents.

Professional Experience

Data Entry Specialist

December 2013 to Present

PRWT Services - Philadelphia, PA

Processed Independence Blue Cross and AmeriHealth applications

Created spreadsheets for various enrollment applications

Print out applications from Independence Blue Cross webiste

Verify applications were approved or cancelled

Administrative support for Independence Blue Cross Business Analyst

Added, cancelled or made necessary to members’ accounts through Blue Core’s ECS system

Generated inquiry numbers through Blue Core’s Insinq system

Assistant Sales Manager

October 2013 to December 2013

Family Dollar - Philadelphia, PA

Successfully executed cash and credit card transactions

Collected money, receipts, and coupons at the end of the business day

Reconciled register before and after work

Merchandising Specialist

October 2012 to December 2012

JCPenney - King of Prussia, PA

Marked prices on new merchandise

Marked down prices on clearance items

Made sure all store merchandise was neat and in order prior to store operning

Medical Billing Auditor

October 2009 to January 2010

Consolidated Services Group – Cherry Hill, NJ

Implemented Medical Billing which resulted in increased company efficiency and productivity.

Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

Calculated Usual, Customary and Reasonable (UCR) fees.

Successfully handled 50 to 70 bills per day.

Verified payments done by insurance companies were accurate and according to contract guidelines.

Sales Assistant

August 2002 to June 2008

Brown’s Supermarket – Philadelphia, PA

Successfully resolved over 100 of customer issues per week.

Successfully executed cash and credit card transactions.

Collected money and receipts at the end of the business day

Reconciled register before and after work

Central Supply Coordinator

October 2001 to June 2002

Northwood Nursing Center – Philadelphia, PA

Developed new customer relations through telephone contact and sales activity. Liaised with vendors to order and maintain inventory of medical supplies.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Oversaw inventory and medically purchases.

Loan Officer Assistant

March 1998 to March 1999

Mid Penn Consumer Discount Company

Completed loan applications, credit reports and title searches; gathered information to prepare for loan closing.

Typed loan papers, checks and coupon books.

Oversaw multi phone lines and directed calls to appropriate departments.

Developed and maintained customer relations through telephone contact.

Executive Secretary

August 1989 to March 1997

Industrial Appraisal Company

Directly supported three Senior Managers in managing operation workflow.

Scheduled and confirmed appointments for entire management.

Assisted in all areas of administrative work.

Oversaw inventory and office supply purchases.

Maintained and prioritized daily tasks and projects including call logs, appointments, travel, expense reports and general errands.

Composed and drafted all outgoing correspondence and reports for managers.

Accurately copied sales manager-dictated reports and compiled with manager requests for copies of contracts and contact reports.

Education

Professional Healthcare Institute Melrose Park, PA

Medical Billing and Coding Certification

CITE Business School, 2009 Philadelphia, PA

Medical Billing and Coding Professional Training

G.P.A. 3.8

Student of the Month, Fall 2009

National School of Health Technology, 1988 Philadelphia, PA

Medical Secretarial Practices Specialized Associates Degree

G.P.A. 3.5

Dean’s List, Winter 1987 – Spring 1988

9 relevant units

Courses include Medical Terminology, Dictation and Transcription

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