Customer Service Medical

Melanie Larocque

Administrator/Advertising

Whitby, ON

**************@*******.*** - 905-***-****

To obtain a position in a friendly environment where I can expand my professional horizon and seek new

challenges in the area of Administration.

WORK EXPERIENCE

Travel Consultant

Oshawa Travel - Oshawa, ON - March 2013 to May 2014

Responsibilities

I am currently the destination wedding and groups specialist. I handle all the travel for our brides who are

looking to get married away. I also plan tours and specialty trips to Europe, I book flights, hotels, insurance.

I handle all aspects of travel.

Accomplishments

I have impact on every client I have the privilege of working with. My attention to detail and my knowledge

make it easy for me to give my clients exactly what they want.

Skills Used

Professionalism, knowledge, attention to detail, I am cheerful and have excellent customer service skills and

I love working with the public.

Administrator/Advertising

New Ride - Oshawa, ON - 2011 to 2012

Maintain confidential records and files

• Research and assist with the preparation of motions, policies and procedures

• Resolve customer complaints and inquires with a professional manner

• Handle all inventory updates

• Update all websites with our current inventory and information

• Handle all documents and letters to be sent to the banks and leasing companies

• Handle all of our online advertising

Travel Consultant

Thomas Cook - 2011 to 2012

Booked all inclusive packages

• Certified travel consultant for many tourist boards including Hawaii, Jamaica, St.Maarten, Bahamas, Mexico,

Dominican Republic.

• Proficient in all aspects of travel, all-inclusive pkgs, air only bookings, car rentals, hotel rentals, cruises,

Disney and much more.

• Offered exceptional customer service to all my clients face to face, through email and telephone.

Office Assistant (Travel Consultant)

Flight Centre - Oshawa, ON - 2007 to 2010

Performed reception and secretarial functions such as; filling, answering telephones and booking flights, hotels,

all-inclusive packages and car rentals, cruises, escorted tours, insurance.

• Ensured invoices and billings were accurately transmitted electronically to airlines and tour operators

• Professionally handled all client complaints and concerns

• Became a specialist in many destinations

Owner/Operator

SunBodies Tanning Salon - Ajax, ON - 1999 to 2007

Assisted a high volume of clientele

• Scheduled appointments, answered phones, handled all advertising and monthly specials

• Responsible for screening, hiring and training of new employees

• Handled all banking and payroll transactions

EDUCATION

Diploma in Medical Office Administration

CDI College - Ajax, ON

2010 to 2011

Diploma in Travel and Tourism

Toronto School of Business - Ajax, ON

1997 to 1999

ADDITIONAL INFORMATION

QUALIFICATIONS

• Microsoft Office Suite; Word, Access, Excel, PowerPoint, Outlook and accurate keyboarding skills (50+ wpm)

• Medical Office Administration Diploma; CDI College

• Skilled in Medical Billing, Transcription and Medical Terminology

• Well-developed interpersonal and problem solving abilities

• Built client relationships through effective listening and understanding of client needs

• More than 10 years of successful experience in Customer Service

• Remarkable ability to communicate effectively, both orally and in writing through telephone as well as in

person

Contact this candidate