Customer Service Data Entry
Resume:
Denise N. Hamlett
Roxboro, NC 27574
Cell: 336-***-****
**********@*****.***
Objective
A challenging position which will allow me to further utilize my skills and acquire new abilities.
Skills
Typing: 40wpm
•
Strong analytical and organizational skills.
•
Excellent interpersonal skills, phone manner, and office etiquette.
•
Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect, Power Point,
•
TrIPMaker, Microsoft Outlook, Adobe Pro Plus
• Medical Coding
• Sceduling
• Data Entry
• Medical Terminology
• Office equipment
• Customer Service
• Call Center Experience
• Scanner
Experience
2013 – 2014 Clerical
UNC Targeted Staffing, Chapel Hill NC
• Provide administrative support for a departments as needed, including but not limited to
answering phones, preparing travel, serving as the first point of contact within a department,
managing calendars, providing customer service, drafting correspondence, and arranging for
meetings. Assisted with the implementation of converting employee files to be accessed
electronically. Scanning files and transferring files to Adobe Pro Plus. Data entry and
checking files for accuracy.
2012 – 2012 Data Collection Specialist
RTI International, Raleigh NC
• Call center environment collecting ICD 9 Codes, CPT 4 Codes, Charges and Payments over
the phone from Providers recording data collected in computer.
Completing necessary forms to Finance Dept. for Provides requesting payment.
2005 – 2010 Administrative Support Assistant
Person Area Transportation System, Roxboro, NC
• Perform administrative duties for executive management, answering phone, coordinate travel
arrangements for clients, prepare billing reports, customer service, cash handling, write
receipts, balance receipts for deposits, data entry, calculate driver’s time for payroll, order
supplies, take initiative in Director’s absence, web site maintenance, coordinate schedule for
drivers, and dispatch drivers for client pickups.
Certified Nursing Assistant
2004 – 2005
Person County Health Department, Roxboro NC
• Provided home health care and aid to assigned patients by following plan of care assigned by
nurse, documenting patient conditions, and reporting to nurse.
Supervisor
2002 – 2004
Leonine Protection Systems, Durham NC
• Primary responsible to ensure that contractual obligations are met. Responsible for exercising
leadership, maintaining high morale of assigned security personnel. This includes scheduling
the shift work distribution.
1995 – 2002 Computer Operations Shift Supervisor
Duke University Medical Center, Durham NC
• Responsible for assigning task to Computer Operators, managing computer room, system
backups, monthly and yearly balancing of system, scheduling vacations, performance
evaluations, and providing on call 24 coverage.
Computer Operator Senior
1987 – 1995
Duke University Medical Center, Durham NC
• Process daily, weekly, monthly, and yearly reports on VAX System. Print patient claims,
statements, and reports, and distribute to appropriate departments.
Expedite work plans for Medical Private Diagnostic Clinic (MPDC) and Surgical Private
Diagnostic Clinic (SPDC) staff members via distribution of patient billing
reports.
Medical Coding and Abstracting Clerk
1984 – 1987
Duke University Medical Center, Durham NC
• Coding of patient accounts via computer operations system. Abstracts all necessary
information and assigns codes (ICD 9, CPT, & HCPCS), which most accurately describe
each documented diagnosis, surgical procedure and special therapy or procedure according
to established guidelines.
Clerk Typist
1983 – 1984
Duke University Medical Center, Durham NC
• Responsible for departmental typing, answering phone, and other receptionist duties.
Education
2012
Piedmont Community College, Roxboro, NC
Certificate, Medical Coding
1983
Piedmont Community College, Roxboro, NC
Associate Degree, General Office Technology
1979
Person Senior High School, Roxboro NC
Diploma, High School
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