Customer Service Management
Resume:
Juan Smith
**** ********* **. # **** *****, TX, *5075, 214-***-****
***********.**.**@*****.***
Objective
Loan counselor skilled at working independently under tight deadlines. Trained in entry-level
management leadership. Customer service professional seeking a management role.
Skills Profile
Superior organization skills
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Excellent work ethic
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Team player
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Positive reinforcement
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Goal-oriented
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Proficient in 10-key
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Practice at FHA, SFO, HFL, VA, FNMA/FHLMC loan process.
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Employment History
Wingspan Portfolio Advisors LLC, 2/1/2012 3/6/2014
Loan Modification Specialist
Frisco,TX
Recommended loan approvals and denials based on customer loan application reviews .
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Originated, review, processed, closed and administered customer loan proposal.
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Complied database of loan applicants’ credit histories, corporate financials statement and
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other financial information.
Submitted loan applications to the underwriter for verification and recommendations.
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Successfully closed an average of 300 loans per hour
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Reviewed over 15 financial statements per hour.
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Maintained up to date account distribution information
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Cross-trained and backed up other customer service managers.
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Strong leaders of customer support staff.
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Trained staff on operating procedures and company services.
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Identified individual development needs with appropriate training.
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10/26/2009 10/9/2011
WAL-MART ASSOCIATES INC,
OVERNIGHT STOCKER
Plano, TX
Receive, store, and issue dales floor merchandise.
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Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise display to
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attract customers.
May periodically take physical count of stock or check and mark merchandise.
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Trained staff in operating procedures and company services.
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Assumed ownership over team productivity and managed work flow to meet or exceeds quality
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service goals.
Solved unresolved customer issues.
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6/1/2004 09/03/2008
Llano Utility Services INC
Operator/ Crew Foreman
Corinth,TX
Performed regular job site observation to provide direction for all general contract personnel.
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Reported to the vice presidents production on conformance with the contract schedule.
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Worked with construction administration consultant to plan field observation on schedule.
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Prepared and follow thru on all required punch lists.
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Oversaw the entire building turnover process, while enhancing communication between all
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construction management.
Provided safety kits to all construction personnel to maintain safety protocols.
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Laid pipe, repaired eroded slopes and demolished buildings.
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Operated heavy equipment, including motor grades, heavy loaders, carryalls, bulldozers,
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backhoes. Roller scrapers and tractors.
Delivered proper material to production lines.
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Completed written reports of problems and necessary repairs and forwarded to maintenance
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personnel.
Located utilities and other buried lines prior to digging.
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Created safe slopes and proper barricading during excavations.
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Kept efficient time and material records.
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Maintained equipment in good working order by checking fluids levels and greasing and fueling
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machines.
Placed soil and rock fills and installed and cleaned ditches.
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EDUCATION
Bachelor of Business Admin: BBA Management ABOA, Currently
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Pursuing
Strayer University- Plano, TX
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Contact this candidate