Customer Service Representative/Admin Assistant/Receptionist

Emily A. Englert

** ******** *****

Grand Island, New York 14072

716-***-****

**********@*****.***

Education Niagara University - Niagara University, NY

Bachelor of Science in Management, May 2013

• GPA: 3.35 Cum Laude

• Dean’s List (6 semesters)

Niagara University - Niagara University, NY

Bachelor of Science Criminal Justice, to be awarded May 2014

• GPA: 3.83

Internship Experience Community Missions of Niagara Frontier, Inc. - Niagara Falls, NY

2/14 – Present Juvenile Intensive Case Management Program Intern

• Work with juveniles through probation program

• Assist with group meetings

• Develop and implement meeting activities

Cameron International - Buffalo, NY

6/09 – 9/09 Aftermarket Project Assistant

• Updated Aftermarket department directory

• Maintained spreadsheets to track purchases

• Organized purchase order files

• Updated material shipping destinations using SAP

• Assisted Marketing Department with projects including packaging and shipping sales materials

Experience Dick & Jenny’s Bake & Brew – Grand Island, NY

1/08 - Present Floor Manager

• Manage floor workers, serve as waitress, serve as barista during morning shift

• Train new employees on restaurant functions and policy

• Assist owners in private catering services

• Assemble donation packages

• Bus 15 tables during night shift

Roy’s Plumbing, Inc. – Tonawanda, NY

5/12 – 8/13 Customer Service Representative

• Night dispatcher for calls

• Manager for call-takers and telemarketers

• Assist managers with customer problems

• Train newly-hired customer service representatives

R. Benz Family - Grand Island, NY

5/06 – 5/12 Nanny

• Offered nurturing, attentive care to three children ages 5, 10 and 12

• Ensure safety while monitoring activities

• Provide meals, homework help, and transportation to activities

Computer Skills Administrative: SAP and Microsoft Office, SuccessWare

Social Media: Facebook, LinkedIn, Twitter and YouTube

Language Proficient in spoken and written Spanish

Honors/Activities • Recipient, Grand Island Zonta Club Scholarship

• Recipient, Niagara University Trustees Scholarship

• Coach, St. Stephen School Outdoor Track & Field Team

• Volunteer, St. Stephen Church Religious Education

• Volunteer, Peaceprints Prison Ministries

Contact this candidate