Customer Service Human Resources
Resume:
BRENDA JOHNSON
McDonough, GA 30253
Home: 706-***-**** -
******.*********@*******.***
Summary
Determined and proactive Executive Administrative Coordinator who works with a sense of urgency to
anticipate needs of senior-level executives and members of the management team. Thrives in fast paced,
dynamic environment. Dynamic results oriented professional with over 10 years of broad -base experience;
outstanding strength in relationship building with clients. Very strong i n multi -tasking. Results oriented project
leader and coordinator with excellent organizational skills. Dedicated to being highly motivated team player.
Highlights
Microsoft Office proficiency Concur
Proper phone etiquette Meticulous attention to detail
Articulate and well -spoken Executive presentation development
Time management Strong problem solver
Social media knowledge Invoice processing
Database management Works well under pressure
Customer service-oriented Executive meeting planning
Experience
Corporate Security Administrative Coordinator
October 2003 to Present
TURNER BROADCASTING, INC
Atlanta, Georgia
Administration & Organization
• Provide superior high -level administrative support to Vice President of Corporate Security, Director of
International Security and Director of CNN Security
• Responsible for scheduling meetings, travel plans, for 5 senior leaders that includes calendar management;
travel and expense tracking through Concur and reconciliation and exercising exceptional critical thinking
skills in booking travel and accommodations.
• Coordinate preparation and timely dissemination of company various reports, presentations and manuals
daily
• Perform office duties such as maintaining records management database systems, SharePoint information for
security, including updates and tracking of relevant information.
• Organized and set up high-level conference calls for senior executives
• Proactively managing and updating leaders regarding appointments and schedule changes
• Collaborate with other administrative team members, human resources and the finance department on
special projects and events three to four time a year
• Created highly effective organizational and filing system, including quick and thorough indexing for
f iling of invoices, resulting in easy access to critical information and streamlined office functioning
Implementer of the Criminal Database information
• Track and manage 100% of invoicing and billing processes through TPAS
• Track Management expense reports daily through Concur
• Prepare meeting agendas and carefully monitor all action items
• Assisting with all projects and assignments as needed; coordinating and updating meeting presentation
materials
• Responsible for maintaining good client relations (internal and external) in a professional demeanor, and with
composure to handle and protect highly confidential and/or sensitive information
• Process computer generated departmental accounts payable check request averaging 25-30 a month
through TPAS
• Organized quarterly training sessions for 80-100 new hires in the departmental pre-employment screening
• Became go to staff member for relaying information to new hires
• Built reputation for working successfully with senior executives
Communication & Client Relations
• Act as liaison and maintained open lines of communication among senior executives, board members,
shareholders, middle management and administrative staff
• Wrote correspondence; proofed and edited documents to ensure accuracy and consistency
• Facilitate and coordinate on -boarding of new hires quarterly
• Perform variety of key functions, addressing over 100% of inquiries regarding policies and procedures
for company and security department
• Develop presentations and schedule all executive -level meetings on a weekly basis or as needed
(Domestic and International)
Executive Assistant to CEO
July 2003 to October 2003
GRAHAM FIELD
ATLANTA, GA
• Provided superior level of support to the CEO of Graham Field
• Scheduled Board of Directors meetings and assisted with meeting materials and agendas
• Served as professional representative of the CEO to executive clients, investors and board members
• Collaborated with other administrative team members, human resources and the finance department
on special projects and events
• Handled and distributed all incoming and outgoing mail.
Executive Assistant
January 2001 to January 2003
PRG-SCHULTZ
ATLANTA, GA
• Served as Executive Assistant to the Human Resources Manager, and Manager of Training for new
Auditors
• Open, read, and wrote answers to routine letters
• Created and maintained computer - and paper -based filing and organization systems for records, reports
and documents
• Designed PowerPoint presentations for monthly divisional meetings with top -level executives
• Arranged appropriate travel, visas, agendas, necessary contacts and country information
• Maintained and coordinated executive and senior management vacation, day -to-day meeting and
t ravel schedules
Executive Assistant to Vice President
January 1999 to January 2001
AMVESCAP/INVESCO
Atlanta, Georgia
• Provide administrative support for the CEO, and Vice Presidents of IRBS (International Retirement
Benefits Service)
• Maintained and coordinated executive and senior management vacation, day -to -day meeting and
t ravel schedules
• Arranged appropriate travel, visas, agendas, necessary contacts and country information
• Scheduled Board of Directors meetings and assisted with meeting materials and agendas
• Processed payments for American Express card
Education
Master’s in Business Administration with Specialization in Human Resources, American Intercontinental
University
Bachelor of Science, Criminal Justice, American Intercontinental University
Achievements
• Provide exceptional administrative support to the VP and Directors which increased an
overall efficiency by 80%
• Achieve appreciation letters for arranging offsite meetings
• Coordinate team events saved expenses by 40%
• Assisted in onboarding over 200 new hires over the course of one year
• Reduced file retrieval time by 30% by reorganizing the filing drawers
• Partnered and provided support to the Chief Security Officer at Time Warner, New York to
organize a Meet and Greet in Atlanta, GA to ensure a successful business meeting
• Modified and improved system of dispensation of monthly expense reports which saved time
and company resources
• Organized all travel arrangements for VP and Directors for a successful international
business trip to London, Hong Kong, Buenos Aires
Additional Information
HONORS AND AWARDS:
Dean's List
USDA - Certificate of Merit; USDA - Certificate of Appreciation - Center Directors Office
ASSOCIATION: Athens Legal Secretary Association
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