Customer Service Manager

Joseph E. Russo

** ********** **** 1-847-***-****

Fox Lake, IL 60020 ***********@*****.***

EMPLOYMENT

Apartment Manager Fox Valley Apartments 2005-Present

Interview prospective tenants for 12 unit building

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Collect all personal information for background checks, credit checks and previous tenancy

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Involved in tenant disputes, collection of rent/deposits and notification of eviction

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Service Manager Merlin 200,000 Mile Shop 2011-Present

2013 Customer Service Excellence Award (not a single complaint for the year)

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Over $800,000 in sales with at least a 75% profit to cost margin for all of 2013

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Manage shop inventory of more than $250,000 and $1500 cash on-hand daily

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Ran store from open to close 6 days a week with 4-5 technicians

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Service Consultant Sessler Ford Inc. 2007-2009

Responsible for meeting union standards for technician hours (based on 34 hrs/week with 4 techs)

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Maintained a C.S.I. Rating of over 90% for entire length of employment with over 500 hours sold/month

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Managed service shop alone on Saturdays from 8 - 3 for approximately 2 years

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Dispatcher/Assistant Svc. Manager Sullivan Pontiac/Buick/GMC 2005-2007

Managed 10 technicians – 1 apprentice – 4 porters through daily routine

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Directly responsible for incoming R.O.'s, carry-over's, comebacks and dispatched them accordingly

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Submitted all General Motor warranty claims

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Finalized all customer pay repair orders

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Service Consultant Saturn of Libertyville 2003-2005

Managed closing shift of 6 stalls with 4-5 technicians

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Maintained at least a 85% C.S.I. Score or above for all time of employment

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Trained all new service consultants as well as porters

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EDUCATION

College of Lake County Grayslake, IL 1996-1998

Graduated with an Associate Degree in Science/Logic

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Grant High School Fox Lake, IL 1990-1995

National Honor Society graduate

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References available upon request

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