Customer Service Human Resources

CHYNITA HOPPS, MBA, MHRM

( DECATUR, GA ***** ( 443-***-**** ( ********@***.***

Human Resources Professional: Eager professional with experience in a fast

paced Human Resource department. Proficient in administering corporate HR

initiatives, providing a broad level of counseling on recruitment, employee

relations, retention and training programs and handling complex situations

with professionalism and confidentiality. A competent and focus-driven

professional with a strong record of achievement in providing the necessary

human resource and administrative experience to ensure streamline

operations, customer satisfaction and increased proficiency.

NCR Corporation

HR Central Team Lead

August 2013 -Present

Promoted to supervise a team of 10 HR Representatives in a "Shared Service"

center model. Supporting approximately 22,000 employees (manufacturing and

non-manufacturing) with HR, Compensation, Employee Relations, and staffing

functions related issues throughout the Americas (North, Central, and

South) in three languages. Provide reporting and analyses to insure that

internal controls are in place and internal audit requirements are met.

Provide review and recommendation for continuous improvement of internal

systems. Continue as point of contact for all M&A HR activties.

. HR Management: Acts as a single point of escalations for employee and

managers questions. Coach, counsel, and guide managers on the execution of

performance improvement policies and procedures to ensure fairness and

consistency; Provide initial onboarding training to newly hired HR Reps.

Investigate all employee relations and labor-related matters as they relate

to federal, state and local employment. Develop and maintain comprehensive

staffing procedures, Executive and non-executive, to ensure timely and

compliant completion of successful selection and onboarding processes,

providing support for applicants and managers as needed. Act as a resource

for employees regarding employee relation, benefits, policies and

procedures. Recruit, train, coach, and develop HR talent within the

organization. Unemployment and employee leave administration. Develop and

implemented new policies and procedures to increase productive with the HR

Shared Services.

. Continuous Improvement: Combine working knowledge of

technical/professional principles and concepts with in-depth knowledge of

team objectives. Conduct customer service and internal audits .Able to

identify areas within the center that can be improved and develop action

plans to realize changes.

? Key Accomplishments

. Lead project that brought NCR to OFCCP compliance

Human Resource Consultant (Mergers & Acquisitions) November 2012- August

2013

Promoted to managed project milestones and tactical tasks for all M&A

projects. Track, consolidate and report progress to broader HR project

teams; including those with key dependencies. Serve as the point-of-contact

for acquired managers and employees for HR-related questions and issues for

including Employee Relations, Compensation, Payroll, Talent Acquisition,

and Benefits. Maintain and honor confidentiality requirements, including

Non-Disclosure Agreements, protecting vital M&A details. Ensure appropriate

due diligence is conducted in relation to HRSS support functions, i.e.

benefit transitions, vesting schedules, compensation structure transitions,

etc

.HR Management Provide support and training to HRSS staff regarding

integration and support needs of acquired company, i.e. integration

information, knowledge articles, FAQs, HR Central intranet content, and

process documents as appropriate. Successfully complete post-merger

integration (HR components). Ensure effective transition of employees of

Target Company to NCR HR support model. Inform payroll and administration

departments of new acquisition closing date. Primary resource for

employees at all levels regarding performance expectations and

interpersonal issues. Sources candidates, screen resumes, and conducts

phone screens to determine fit and qualifications.

.Administration: Aligned acquired employees to correct Job Codes and Job

grades. Complete extensive data entry into HRIS system. Assist with new

hire HR paperwork (I-9, W-4, background authorization, employee handbook,

Medical Insurance, Life Insurance, Dental, Vision etc). Track, consolidate

and report progress to broader HR project teams; including those with key

dependencies.

? Key Accomplishments

. Completed over 20 acquisitions HR post integration steps before

closing date.

. Completed Six Sigma Yellow Belt project by cleaning up 20 years of

paper I-9s and bring NCR in compliance with federal regulations.

Senior Human Resource Representative April 2012 - November

2012

Promoted to leader team with handling and resolving Human Resources related

issues. Providing HR support for NCR Americas, Canada and Caribbean Latin

America (16,500 employees, 8 countries) via telephone, chat-line, web-

forms, and email, Supervisor a team of 8 HR Representatives in a "Shared

Service" model.

. HR Management: Supported processing and maintenance of Human Resource

transactions in accordance with policies and procedures. Provide guidance

and support in administering human resources policies and procedures to

ensure that employee relations concerns are resolved in a timely manner

. Administration: Created and maintained personnel files. Generated Human

Resources Executive offer letters. Created and maintained new hire and

personnel files and entered them into Human Resources Information Systems.

. Recruitment and Hiring: Provides recruitment duties: Pre-screens, manager

interview coordination on a national scale, conducts reference-MVR-

background checks, coordinates pre-employment testing, drafts job offer

letters and withdrawals, and conducts new hire orientation.

? Key Accomplishments

. Created Global Employee Referral process and process 6 months of

outstanding Employee referrals within 4 weeks.

. Develop process and procedures for I-9 Non-Tentative Conformations,

Cross Country transfers, Virtual I-9 process for new employees and

Employee Referral Program

. Played a significant role in a Six Sigma Green-belt project that

significantly cut the costs of the company's offer process.

Human Resource Representative January 2010 - April 2012

Work as part of HR team supporting Americas HR Shared Services providing

first level HR support in regards to all elements of HR to employees and

managers via the telephone, chat, web forms, and email in all general HR

areas. Complete various HR transactions, data entry, Sox Compliance, and

monitor and coordinator background checks. Maintains employee records,

including processing paperwork for new hires, contractors, transfers,

promotions, and terminations; maintains personnel files. Schedule and

coordinate interviews for candidates (phone, tele-presence, and face to

face). Manage the I-9 administration process for new employees ensuring

corporate compliance. Generate and send offer letter packages, assign

global ID numbers, and distribute internal new hire emails. Coordinate

Employee Orientation for all new hires.

? Key Accomplishments

. Processed four month of employee referrals within 3 weeks bringing

the company to compliance.

. Maintain I-9 and Re-verifications of immigration visas such as H1-B, L-

1, F-1, and T'N's ensuring the company is in compliance.

. Develop process and procedures for Non Tentative Conformations and

Employee Referral Program

Education

DeVry - Keller School of Management

MBA July 2009

MHRM June 2008 (Masters of Human Resource

Management)

University of Maryland Eastern Shore

BS May 1999, Fashion Merchandising

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