Customer Service Insurance

Lora Thomas

Hutchinson, KS

**********@*****.*** - 620-***-****

Call center, customer service

WORK EXPERIENCE

Prior Authorization Representative

APAC - Davenport, IA - December 2013 to August 2014

Responsibilities

TAKE PHONE CALLS AND/OR WORK FAXES FROM DR OFFICES, PHARMACIES AND PATIENTS

TO COMPLETE PRIOR AUTHORIZATIONS TO GET MEDICATIONS AUTHORIZED THROUGH THE

PATIENT'S INSURANCE

Accomplishments

GET MEDICATIONS AUTHORIZED THROUGH THE PATIENT'S INSURANCE FOR THEM SO THAT THEY

COULD EITHER PICK UP THEIR MEDICATION OR HAVE IT MAILED TO THEM

Skills Used

CUSTOMER SERVICE, PHONE HANDLING, COMPUTER SKILLS

Payroll Tax Specialist

KASH (KROGER ACCOUNTING SERVICES HUTCHINSON - Hutchinson, KS - April 2011 to November

2013

Responsibilities

UPDATE LOCAL, SCHOOL DISTRICT AND STATE TAXES FOR ASSOCIATES. TAKE PHONE CALLS AND

WORK EMAILS TO UPDATE ANY ASSOCIATE'S TAXES THAT NEEDED TO BE CHANGED. DO ANY TAX

ADJUSTMENTS NEEDED TO MAKE SURE ALL ASSOCIATES CHANGES WERE COMPLETED AS WE

RECEIVED THEM.

Accomplishments

GOT TAX CHANGED IN A TIMELY MANNER TO HELP THE ASSOCIATES. ALSO WAS A BIG PART OF THE

SPECIAL ACTIVITIES COMMITTEE THAT HELPED THE ASSOCIATES AND ALSO PROVIDED GREAT

COMMUNITY SUPPORT

Skills Used

CUSTOMER SERVICE, PHONE HANDLING, COMPUTER, EXCEL SHEETS,

PAYROLL BANKING RECONCILIATION SPECIALIST

KASH (KROGER ACCOUNTING SERVICES HUTCHINSON - Hutchinson, KS - July 2008 to April 2011

Responsibilities

RECONCILE ALL PAYROLL CHECKS FOR BOTH JDE AND KERMIT PAYROLL, WORKING TWO

DIFFERENT SYSTEMS (APPROX 360,000 WEEKLY) AND RESEARCH CHECKS THAT DID NOT CLEAR

THROUGH BANKING AND MAKE CORRECTIONS TO GET THEM TO CLEAR. DO BANK BALANCING

RECONS AT THE END OF EACH PERIOD.

Accomplishments

MADE SURE THAT BANKING RECORDS WERE BALANCED EACH PERIOD. ALSO WAS A BIG PART

OF THE SPECIAL ACTIVITIES COMMITTEE TO HELP ASSOCIATES AND THE COMMUNITY BE

REPRESENTED BY KASH.

Skills Used

WORKED WITH BANKS TO GET CHECK INFORMATION, CUSTOMER SERVICE, WORKED WITH GROUP

LEADERS AND HR MANAGERS WHOSE ASSOCIATES HAD ISSUES WITH THEIR CHECKS

Debt Collector

Portfolio Recovery - Hutchinson, KS - August 2002 to July 2008

Responsibilities

Call people who owed debts and either worked out monthly pay plans, settled their accounts or got the people

to pay their accounts in full to help these items get updated on their credit reports. Also able to research for

property and other assets for people who had the ability to pay but chose not to set up arrangements to help

themselves

Accomplishments

Earned additional trips, collected over $1,000,000.00 for the company in a four year period, was a top 25

collector for several months within the company

Skills Used

Customer service skills, internet property search, used tools to search for relatives to contact people who had

their number disconnected after already speaking to them, phone courtesy

EDUCATION

Computer Accounting

International Business College - El Paso, TX

1985 to 1986

SKILLS

COMPUTER SKILLS, EXCEL SHEETS, KERMIT PAYROLL SYSTEM, JDE PAYROLL SYSTEM, ESD AND

C360 AUTHORIZATION SYSTEMS

ADDITIONAL INFORMATION

I CONSIDER MYSELF A TEAM PLAYER AND WOULD BE WILLING TO WORK IN AN ENVIRONMENT

WHERE I CAN HELP MAKE A DIFFERENCE

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