Customer Service Office Staff
Resume:
Maricar Jane A. Misa
** ******* **., ******* ***** Subdivision,
Salinas 3, Bacoor, Cavite
acfijb@r.postjobfree.com
Seminar Attended :
HOTEL ORIENTATION PROGRAM
CENTURY PARK HOTEL
Manila
July 21,2006
Professional Experience :
Papermoon Manila
Makati City
Commis
February 2017 - May 27, 2017
Commis waitress, assistant of waiter, provide a warm welcome by greeting the guest on their arrival. Support the Waiter and understand the flow of service. Provide food and drink requests ensuring attentive and a personalized level of service, Clean and set up the dining areas, refill service areas according to the departments standards.
Solaire Resort and Casino
Bloomberry Resorts and Hotels Inc.
Slot Ambassador
November 24, 2014 - September 2, 2016
Slot Ambassador, Ability to accurately explain various game combinations payouts and jackpots. Responsive to all customers needs in assigned area. Trouble shoots and assists guests with their slot machine issues and performs repair minor gaming machine malfunctions. Replaces gaming machine tickets. Assists customers with gaming machines where necessary and also provides directions, general information upcoming events and assists with Slot operation and services.
Cathay Pacific Airways
Philippine Airport Ground Support Solutions Inc.
Ground Stewardess / Customer Service Agent
October 12, 2012 up to February 13, 2014
Customer Service Agent / Ground stewardess, Helps passengers to check in their baggage at ticket counters, also work at departure and arrival gates where they check tickets, verify passenger counts and announce boarding sections. Other tasks include responding to telephone inquiries and providing flight departure and arrival information. Also assist those needing special attention, including the elderly and unaccompanied minors, as well as passengers who have missed their flights or hold tickets on flights which are oversold.
Premio Bar and Restaurant
Dining Staff
Taguig City
March 01, 2012- May 2012
Dining Staff,who provides customer service, assist in kitchen processes and generally ensure customers have an enjoyable dining experience, includes clearing off and setting tables, stocking supplies, clearing dishes and occasionally dropping off food, beverages and condiments. Andalso welcoming and seating guests and may also operate cash registers.
The New Century Seafood Restaurant
Receptionist
Manila
November 2010 – February 2011
Receptionist, answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.
Promo Fast Inc. / Coca - Cola
Promo Girl / Promo Coordinator
Manila
September 2007 – August 2008
Promo Girl,promoting product,increasing product awareness, providing product information, creating an association in the consumer's mind between the product or brand and a particular idea.Promo Coordinator is someone who works to market a company's services or products. Promotion coordinators may also have to hire, train and organize their staffs.
Educational Record :
Tertiary :International School Of H.R.M
2yr course ofHotel and Restaurant Management
SY: 2006- 2007
Secondary : ST. Peregrine Institute
SY: 2002 - 2006
Primary : Imus Pilot Elementary School
SY: 1992 - 2002
Personal Information :
Date of birth : December 01, 1989
Place of Birth : Manila, Philippines
Civil Status : Single
Citizenship : Filipino
Technical Qualifications :
•Working knowledge of all the relevant computer applications in Operating MS Office and Internet.
•Very good knowledge in Customer service.
Work Attitude :
•Ability to work both individual and team player.
•Love for the Job accompanied by Determination, Dedication, Devotion, and Disciplined.
•Profound ability to adapt with the fast paced new environment.
•Flexibility in Working hours and ability to work efficiently even for log durations.
•Proven ability to analyze and evaluate important data quickly and accurately.
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