Customer Service Medical Assistant

Didier M. Butandu

**** ***** ******* ******* **** #703

West Jordan, Utah 84088

385-***-**** (Cell)

************@*******.***

Education

Associate’s Degree in Medical Specialties

Stevens-Henager College Salt Lake City, UT Jun 2013

Certifications

CPR, First Aid and Phlebotomy Technician

Eligible for: Medical Assistant.

RELEVENT COURSEWORK

Clinical Administrative

Medical Asepsis Procedures Records & Bookkeeping

Vital Signs and Emergencies Insurance Law & Ethics

Laboratory Procedures Front Office Skills

Knowledge of Minor Surgical Procedures Appointment scheduling

Phlebotomy (Venipuncture & Butterfly) Knowledge of Medical Terminology

Pharmacology (Sub-q, IM, ID, & Z-track) Knowledge of ICD9 and CPT codes

12-lead EKG Medical Billing and Collections

Practical Radiology Customer Service

Work experience

United States Department of Veterans

Affairs, Salt lake City Medical Center,

Medical Assistant Student, October

December 2013

Took patients vital signs and assisted

inwalking patients with emergency

cases.

Performed phlebotomy (Venipuncture

& Butterfly ) and gave flu shorts,

Did 12lead EKG

Made appointment scheduling and did

customer service.

Wal Mart Electronic Sales Associate, And Pharmacy Supportive Personnel. Sandy, Utah July 20012 –

Present.

Seven years successful in customers service experience and operating cash register, Process all

payment types such as, cash, checks, debit, or credit. Resolve customer’s complaints and address

questions in timely manner; provide information to customers about products and store layout;

coordinate with supervisors and store management. Answer, record, and process all customers’

calls, messages, requests, questions, or concerns.

Carl’s Jr. Shift Leader, West Jordan, Utah Jun 2007 –May 2011

Run daily reports, identify any special requests, and check reports for accuracy. Complete

designated cashier and closing reports in the computer system. Count bank at the beginning and

end of shift. Balance and drop receipts according to accounting specifications. Ensure all Crew

Persons are performing their job responsibilities and meeting expectations in all areas.

Contact this candidate