Customer Service Years Experience
Resume:
Layefa Nelson-Daweah
919-***-**** (Home)
************@*****.***
SUMMARY OF QUALIFICATION
Financial professional with more than 15 years experience in the financial
industry. Professional strengths include tax analysis, account analysis,
and customer service. Strong leadership and interpersonal skills,
effective communicator and a team player.
PROFESSIONAL EXPERIENCE
MINISTRY OF FINANCE, Republic of Liberia
2009 - 2014
Auditor, Corporate Tax Division
. Interviewed financial stakeholders
. Examined tax returns
. Accessed assets
. Audited payroll and records
. Advised on taxpayer laws and regulations
. Prepared records of audit results
INTERNATIONAL BANK (LIBERIA) LTD, Monrovia, Liberia
2004 - 2009
Accountant, Banking, Division
. Maintained accounting records for fixed assets
. Maintained general ledger to include the preparation of journal
entries
. Prepared schedules for various accounts
. Prepared reports
Teller, Banking Division
2001 - 2004
. Provided customer service support in the branch environment
. Processed transactions (deposits, withdrawals, loan payments,
certified checks, etc)
. Involved in vault operations
NAFALCO, Monrovia, Liberia
1998 - 2001
Accounts Clerk, Corporate Office
. Prepared and coordinated banking activities (deposits, bank statement
reconciliations, etc)
. Performed collections; monitored customers account for non-payments
and/or delayed payments
. Verified and processed invoices, analyze discrepancies, and unpaid
invoices
. Prepared month end reports
EDUCATION
Bachelor of Science (ACCOUNTING) - AME Zion University College, Monrovia,
Liberia - 1999
Additional Training/Qualification
Certificate - Audit (Auditing in Mining Fundamentals) - December 2013
Ministry of Finance, Republic of Liberia
Certificate - Audit (Intermediate Auditing Techniques) - September 2013
Ministry of Finance, Republic of Liberia
Certificate - Audit (Basic Auditing Fundamentals) - December 2010
Ministry of Finance, Republic of Liberia
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