Customer Service Administrative Assistant

ERIKA SALDANA

**** ***** ***** #** *****, NY 104**-***-*** 0785 *************@*****.***

OBJECTIVE

To obtain a position where I can utilize my skills while contributing to the success of the

company.

SKILLS PROFILE

Microsoft Office (word, excel, access, and power point skills).

Strong interpersonal communication, customer service, planning and organization skills.

Fluent in Spanish and English.

EMPLOYMENT HISTORY

New York Comprehensive Gynecology

Administrative Assistant/Receptionist

4/1/2013 present

•Handle multi line telephone, take accurate messages and route them accordingly

•Communicate with various insurance companies to verify patients’ eligibility

•Greet, screen, schedule, and direct patients to exam rooms

•Coordinate all activities for physician and office.

•Obtain, verify, and update patient information

•Provide support services to patients and medical staff

•Request, locate, send, and receive patient medical records

•Maintain medical appointment books

•Procure office and clinical supplies

•Assist in the care and maintenance of office equipment

NYS Correction Officer (Sing Sing Correctional Facility)

12/1/2008 3/4/2011

New York State Department of Corrections

•Care, custody, and control of large group of inmates.

•Supervise and direct inmates to and from designated areas.

•Complete incident, fire and safety report and daily reports.

•Lock and secure inmates, and common areas when not in use.

•Follow through with instructions given directed by supervisors

Administrative Assistant/ Receptionist

1/21/2008 10/31/2008

Professional Sports & Orthopedic Physical Therapy

•Welcome and explicate forms and payments to patients.

•Data entry for patient diagnosis and treatments.

•Communicate with various insurance companies to verify patients’ eligibility.

•Schedule and confirm appointments.

•Sort and file in alphabetical or numerical order.

Administrative Assistant/ Receptionist

4/11/2001 1/11/2008

Dr. Franz Goyzueta Medical Practice

•Greet and direct all visitors.

•Provide training and orientation for new staff, and assure they are familiar with insurance

policies, billing practices, and hospital references or laboratory procedures.

•Plan schedule meeting and appointments.

•Store, retrieve, and integrate information for dissemination of staff and clients.

•Prepare receipts, invoices, letters, and memos, for confidential and general filing.

•Provide excellent customer service, hand handle cash transactions.

EDUCATION & CERTIFICATION

John Jay College, Criminal Justice, 08/2004 – 11/2004

High School Diploma, Cathedral High School, Granted 06/04

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