Customer Service Manager

Education

B.E. Bachelor of Engineering in Mechanical Engineering, Park College of

Engineering and Technology, Bharathiyar University, Coimbatore, India

2003

Experience

Have 10+ years of experience in Automobile industry in production. Complete

Assembly of Two wheelers, Tractors, Power tiller & Design and product

development for Manufacturing Industry.

. Production Manager, Dubai Auto Gallery (DAG) Motorcycle Industries

Limited, Lagos, Nigeria Jun 2013

- Mar 2014

. Managed 208 staff members

. Planned the acquiring of raw materials, manpower, and machines to

assemble 3 different models of motorbikes

. Coordinated with the Design, Purchase, Stores and Quality Control

Departments to achieve targets.

. Generated daily production, inspections and maintenance reports

. Follow Standard Operating Procedure (SOP) for all assemblies.

. Monitor delivery performance and execution of plan

. Maintain hourly production record with production loss and take

corrective action on loss in the next hour.

. Handled problems related to production by giving corrective action for

quality problems.

. Generated monthly plan against sales plan to meet dispatch requirements.

. Good Knowledge of Assemblies & Disassemblies of Full Two wheeler in a

Short Cycle Time.

. Senior Production Engineer, Level II Production, ADICO Escorts Agri

Equipments

Private Limited, Gujarat, India

Nov 2008 - May 2013

. Managed 120 staff members, reported to Production Manager

. Prepared monthly plans to match dispatch requirements

. Coordinated with the Design department to prepare client specific

proposals

. Prepare production drawings and Bill Of Materials

. Purchased new equipment while reviewing supplier contract negotiations

. Taking care of Commissioning, Installation& Fabrication Works.

. Reviewing the design & Quality check of the completed work.

. Autonomous maintenance implementation.

Senior Production Engineer, The Yash Birla Group (Birla Power Solutions

Limited) Aug 2003 - Oct 2008

. Managed 45 staff members, reported to DGM

. Monitored operators and ensured quality in assembly line

. Updated hourly, the production target status

. Coordinated with PPC Dept, Production manager, Quality manager & General

Manager about the production plan.

. Mapped and implemented the client's requirements at their quality

standards.

. Coordinated as a customer service to assist with product information

during quarterly business trips.

. Coordinated directly with the vendors and customers.

Chief Accomplishments:

. Increased the Production Target from 1750 CBU t0 2000+ CBU to in a period

of 2 month time in both conveyor & Manual Line DAG.

. Reduced MAN POWER in both Conveyor line & Manual line to increase higher

efficiency

. Award for New Trolley Design for the material movement time reduction

. Exceeded quality and productivity goals in "BIRLA HARIT POWER TILLER"

Assembly.

. Delivered presentations using demo, overhead projectors and handouts for

direct farmers in North-Eastern parts of India (Guwahati, Assam, Punjab

etc)

. Received subsidiary for BIRLA POWER SOLUTIONS LTD on behalf of Farmers.

Core Competencies:

. Good People Management Skill.

. Good knowledge of raw materials, production processes, quality control,

costs, and other techniques.

. Good decision making at right time.

. Strong team building and management skills.

. Able to train employee on required skill.

. Hard working and problem solving attitude towards challenging tasks.

Skills/Certification:

. TPM - Total Productive Maintenance

. Total Quality Management

. Skill Matrix Record

. 5 S concepts

. Process flow and Traceability Matrix

. Visual Management

Testing Experience

. Engine performance test

. Rotary performance test

. Halogue test

. Draw-bar test

. Wet/Dry land test

. Full power tiller wear/tear test

. Engine Assemble & Dismantle -(Model-Yanmar, TFM-YMX,11.5Hp,Single-

CylinderWaterCooled Diesel Engine-Direct Injection & Compact, Weight

Less, Japanese Engine).

Personal Details

Date of Birth : 22nd December 1981

Languages known : English, Tamil, Hindi

Qualification : BE - Mechanical Engineering.

University : Bharathiyar University-

Coimbatore

College : Park College of Engineering

& Technology- Coimbatore

Passed Out : 2003

Current Address : 5807 Topanga Canyon Blvd Apt #210

Woodland Hills CA 91367

Nationality : Indian

Visa/Work : Approved EAD

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