Customer Service Sales
Resume:
B-*, Shanti Apartment # *, Military Road, Marol, Andheri (East), Mumbai – 400 059
Tel.: 022-****-**** Mobile: 098***-***** E-mail: ********@*******.***/**********@*****.***
Rupika Nair
Objective : Professional Excellence and a Better Prospect.
Experience : Total Work Experience over 17 years
June 2008 – Feb 2013 MIEL e-Security Pvt. Ltd. Mumbai
The company, MIEL e-Security Pvt. Ltd., is India’s pioneering and leading end-to-
end provider of Information Security Services & Solutions.
Executive Assistant (CMD)
Key Responsibilities as Executive Assistant:
Maintaining confidentiality of all management work.
o
Organizing and managing CMD’s calendar, including his meeting
o
schedules, various important engagements, routine official work,
personal work etc.,
Planning and scheduling of Board Meetings, Annual meetings,
o
Monthly Meetings etc.
Assisting the CMD in planning and budgeting using a proper MIS.
o
Also preparing various Company presentations, as required.
Compilation of MIS reports and maintaining them on a quarterly,
o
half-yearly and yearly basis.
Consolidating Statements from different business Units monthly
o
reports and generating monthly reports for the CMD.
All travel related work of the Top Management (CMD & Directors),
o
including the hotel booking, visa arrangements, tickets etc.
Organizing and follow-up on the company events, workshops and
o
conferences
Liaison with various local suppliers and international sales offices
o
Facilitating & monitoring dispatch of consignments to international
o
sales offices
SPC (Single Point of Contact) for various departments to the CMD.
o
Added Responsibility: Marketing & Corporate Communications:
Re-vamping, re-creating and re-designing of the Company
o
brochures, website and Collaterals.
Handling the marketing activities, including conducting and short-
o
listing corporate events.
Managing all the social-networking sites linked with the website, i.e.:
o
Facebook, LinkedIn etc.
Giving a helping hand to the Administration and HR to organize
o
internal events.
Coordination with the media and PR agency in all the PR activities to
o
be conducted for the organization.
SPC (Single Point of Contact) for various marketing activities of the
o
organization.
Added Responsibility: General:
Assisting all the Directors, if required.
o
Providing Performance feedback for Support Unit Activities for the
o
improvement in Operational efficiency.
Entrusted with responsibility to manage the operations with regards
o
to Travel-Desk, Pool-Cars and Security arrangements.
Ensuring intra & inter departmental co-ordination carried out
o
smoothly
Jan 2007–June 2008 Kalpataru Group of Companies Mumbai
One of the largest Groups of companies, including Kalpataru Power transmission,
Kalpataru Homes, Kalpataru Properties, Kalpataru Constructions, etc
Executive Secretary & Project Coordinator (Business Development – Land
& Property Acquisition)
Key Responsibilities as Executive Secretary
As a Project Coordinator, my profile included a thorough seller &
o
buyer co-ordination, pre and post signing of MOU, proof reading of
the MOU was also taken care of.
Coordination between the Legal Officers (internal), Advocates
o
(external) and Liaison departments for understanding the details of
the land being purchased.
Checking of relevant revenue records required for the purchase of
o
land (such as 7/12 extracts, Form 6 / Mutation entries, 8A, Checking
the village map and Boundaries, Zone and forest certificates),
overview of all the legal documents as prepared by the legal officers
and also franking of documents handled.
Finalization of the files for pre and post registration of documents
o
based on the survey / gut / hissa numbers being purchased.
Based on the files finalized, a fund requisition was prepared which
o
included stamp duty charges, registration fees, payments to the
landowners and the consolidators depending on the MOU terms and
conditions.
Preparation of reports like MIS (on a weekly basis), payments, etc.
o
to be given to the GM, director and finance department.
Sept 2004 – Jan 2007 3 Global Services Pvt. Ltd. Mumbai
Only Contact Center in India for Hutchinson 3G Services Ltd., a part of
Hutchinson Group of companies (UK & Australia Based), having their own mobile
network in UK & Australia with the brand name ‘3’.
Customer Service Advisor (Lead - Technical) March 2006
Customer Service Advisor (Senior - Technical) Nov 2005 – March 2006
Customer Service Advisor (General) Sept 2004 – Nov 2005
Key Responsibilities as Customer Service Advisor
Customer Support: Taking care of the entire portfolio of client
o
servicing functions for effective operations and optimum
profitability.
Understanding and analysis of clients’ requirements through
o
effective interaction with the organizations clientele at the
national as well as global level.
Prompt response to queries and resolution of customer grievances
o
to ensure customer satisfaction.
Taking care that the quality of calls conforms to the required
o
standards.
Operations: Responsible for management of operations a the both
o
domestic as well as international levels:
Setting long as well as short-term objectives for the teams as well
o
as implementing their achievement.
Aug 1999 – Sept 2004 Renaissance Jewellery Mumbai
The company, Renaissance Jewellery Pvt. Ltd., is totally into the manufacturing and
exporting of fine jewellery, including diamond and precious gems jewellery. The
company is rated as one of the top 5 export jewellery companies in SEEPZ,
Mumbai.
Executive Assistant to Top Management i.e. Director, Executive Director,
Chief Operating Officer
Key Responsibility as Executive Assistant
Maintaining confidentiality of all management work.
o
Preparing minutes of all official meetings and important client
o
meetings.
Liasoning with various local suppliers and international sales offices
o
Steering the housekeeping & manpower allocation tasks through
o
effective AMCs management and maintenance of equipments at
corporate and branch offices.
Entrusted with responsibility to manage the operations with regards
o
to Travel-Desk, Pool-Cars and Security arrangements.
Enabling intra & inter departmental co-ordination
o
Facilitating & monitoring dispatch of consignments to international
o
sales offices
Generating and circulation of reports to management
o
Handled Administrative/HR activities including Attendance & Leave
o
planning of the team and assessed & provided feedback on the
Performance of Agents for improvement in Operational efficiency.
Nov 1998 – May 1999 Rohan International Mumbai
The company, Rohan International, was a DSA of Citibank, Mumbai.
Tele-Marketing Executive
Key Responsibilities as Tele-Marketing Executive
Generating sales, planning & executing marketing and sales
o
Preparing MIS
o
The company shut down due to some financial and accounts problems.
Oct 1996 – June 1997 Soft link Services Pvt. Ltd. Mumbai
The company was into the software development for Exporters and Custom House Clearing
Agents.
Administrative Assistant – In-house Service Executive
Key Responsibilities as Administrative Assistant & In-House Service
Executive
Preparing Annual Maintenance Contracts, Handling pre & post sales
o
services, scheduling meetings
Co-ordination, training & welfare of staff
o
Handling customer support services
o
Oct 1995 – Oct 1996 Soft link Services Pvt. Ltd. Mumbai
The company was into the software development for Exporters and Custom House Clearing
Agents.)
In-house Customer Service Executive during Professional Practice course for a
year through NIIT
Key Responsibilities as In-House Customer Service Executive
Handling local as well as outstation clients.
o
Pre & post sales services.
o
Telemarketing of the company software.
o
MIS management
o
Achievements :
Self-initiated the marketing, internal communications and PR activities
in the current organization (MIEL)
Considered an Asset for the organization for the pro -active nature and
willingness to undertake the responsibility to complete any work given
at any point of time, in the current organization (MIEL)
Appreciated for developing a proper system / structure, since land /
property acquisition was a new department, in the previous organization
(Kalpataru)
Certification of appreciation for Quality of work and 100% Customer
Satisfaction from my previous organization (3G)
Appreciation from the guest and clients for the Company profile
Presentations created during their visit (Renaissance Jewellery)
Appreciation from the mentor for the efficiency shown during the Guests
and Clients Visits and the Lunch meetings is equally an achievement
(Renaissance Jewellery)
Appreciation from the senior people for the perfection shown at work.
While working as a Tele-Marketing executive, have achieved the target and
received a Goa trip as an incentive.
Education : 1995 Bombay University
B Sc. (Chemistry)
GNIIT – Graduate at NIIT
PGDBA – Marketing from Welingkar Institute, Mumbai
(Post Graduation Diploma in Business Administration,
Specialization in MARKETING)
Personal Details :
Age : 38 yrs.
: 28th April 1974.
Date of Birth
Marital Status : Married.
Nationality : Indian.
Languages Known : English, Hindi, Marathi, Malayalam
Strong Points :
Strong communication skills and very confident in handling any job.
Good organizational skills.
Ability to work unsupervised and can work effectively under pressure.
Face challenges and deadlines.
Interests : Music, traveling and Reading.
Contact this candidate